Older version of apple installer cannot be removed

I cannot get Itunes to upoad onto my computer because it cannot remove the old file. I cannot find that file anywhere on the computer. Help please

Is that Apple Software Update?
If so try removing it with add/remove programs.
If that fails, try an installer file clean up.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
When you run the program look for any entries for Apple Software Update and remove them.

Similar Messages

  • Comp went crazy, lost qtime w/apple (have a desktop xp)  uninstalled all apple and quicktime, now  can't seem to reinstall it.  It tells me  an older version of apple softwareupdate cannot be removed. contact support. found it but cannot delete it. help

    need to know how to uninstall an older version of apple software u pdate v2.1.1.116.   uninstall/install program won't let me.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • The Older Version of Quick Time Cannot Be Removed

    The feature you are trying to use is on a network resource that is unavailable. and
    The older version of quick time cannot be removed. Itunes requires quick time
    Have removed old versions of itunes and quicktime. Deleted folders with reference to apple, ipod, quick time, itunes. Removed reference from registry. Created a new administrator for win xp. None of this works
    Downloading the new version is no problem, but installing it stops with the above message

    Downloaded and installed Windows Installer Cleanup Program
    Selected and completely removed all old Apple components
    Installation of Itunes 7 and Quick Time was smooth, no hangups.

  • My ITunes got corrupted and I kept getting a message when updating iTunes64msi missing so I uninstalled all files and I thought I removed all registry values but  when reinstalling I get an older version is installed and cannot be removed. I need a soluti

    My ITunes got corrupted and I kept getting a message when updating iTunes64msi missing so I uninstalled all files and I thought I removed all registry values but  when reinstalling I get an older version is installed and cannot be removed. I need a solution.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I cannot reinstall I-tunes and QuickTime. I keep getting error " The older version of Quick Time cannot be removed. Contact your technical support group."

    Please help!  Im ready to throw my ipod and I-tunes in the trash.  For some reason I was required to reinstall my quicktime......when I did that I came up with all sorts of errors that said I needed to re-install my I-Tunes. I went through all of the steps but when the installation process gets to the Quick Time installation I get the error "The older version of Quick Time cannot be removed....................... " .  I cant get my itunes re-install and I cannot get a newer version of Quick Time either. I went through the whole process of deleting Itunes and Quick Times files........but that didnt work either. I aslo tried the windows clean-up on majorgeek.com but that didnt help at all either........ Please help!

    I aslo tried the windows clean-up on majorgeek.com but that didnt help at all either
    Walk us through what happened with CleanUp, Michelle. In particular, was there no entry for QuickTime in the list of programs in CleanUp?

  • Cannot uninstall quicktime. "older version of apple software cannot be..

    I deleted the quicktime folder and even ran regedit and deleted all of the quicktime folders there. Then tried to install the newer quicktime downloaded form apple.com However once it starts installing I get the error message "The older version of apple software update cannot be removed.Contact your technical support group."
    What is going on here? I am getting so frustrated. Please help.
    Message was edited by: Host

    I had been getting the same message and couldn't get onto itunes...I have been working on this for a month driving me mad...Dell (technical support) told me to reinstall windows that it was a problem with quicktime...but I just went here today and downloaded quicktime 7.01...not the newer versions because I would get the same message but this worked! I lost my itunes library but i had a back up of that...link is below. Hope it works for you.
    http://www.oldapps.com/download.php?oldappsid=quicktimeplayer71.exe

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • "The older version of Apple Software Update cannot be removed..."

    When trying to update the Itunes software, I received an error message that indicated the application could not find a file. Since then, I've tried uninstalling all Quicktime, Itunes, and Ipod software and deleting all entries. I now receive the message "The older version of Apple Software Update cannot be removed. Contact your technical support group" when I try to reinstall Itunes. Please help.

    okay, download and install the Windows Installer CleanUp utility and use it to remove the installation configuration information for your Apple Software Update:
    Description of the Windows Installer CleanUp Utility
    reboot the PC after using CleanUp. any joy with the itunes install now?

  • Problem trying to upbate ituns error masage the older version of apple software update  cannot be removed  contact your nearest spport group

    problem trying to update iTunes error massage the older version of apple software update  cannot be removed  contact your nearest support group how
    can i fix this problem i have tried many things but it still dose not work for me ????

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • When updating to  itune 10.5 I get this error message ,older version of bonjour can not be removed, and older version of apple mobile support cannot be removed, any one know how to fix this.

    When updating to  itune 10.5 I get this error message ,older version of bonjour can not be removed, and older version of apple mobile support cannot be removed, any one know how to fix this.

    1) The older version of Bonjour can not be removed. Contact your technical support group.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed.  Contact your technical support group."  Please help.

    Please help.  I am trying to download the latest version of iTunes so I can synch my new iPhone.  I keep getting "The older version of Apple Software Update cannot be removed.  Contact your technical support group."  Please help as I have absolutely no idea.  Thanks.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • When installing the new iTunes software, the message : "the older version of apple software update cannot be removed." What should I do? I tried deleting files related, but nothing works.

    When installing the new iTunes software, the message : "the older version of apple software update cannot be removed." What should I do? I tried deleting files related through control panel or the manual way, but it doesn't work. Am I missing something?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • Trying to re-install itunes error message "the older version of Apple software update cannot be removed" ?

    Unable to re-install itunes as error message appears "The Older Version Of Apple Software Update Cannot Be Removed"
    Been to control panel and found apple software update but still unable to remove   Help!!

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • Cannot remove older version of Apple Update to reinstall Itunes, tried control panel, no help, what do I do

    Message: "Cannot remove older version of Apple Update" when trying to reinstall Itunes. Tried using add remove programs in control panel, no help. Tried installing new quicktime, same message -- what do I do to get Itunes working again on my computer, using Windows xp

    I'm glad I put a smile on your face Stuff like this can drive me nuts.
    As I went to bed last night, I thought the same thing as you, to try a system restore. Otherwise, to answer the rest of your question, in XP, the location of the Update is in your Program Files/Apple Software Update.
    To find the hidden files that may be stopping you from disabling the updater, and doing a clean install, go to:
    My Computer, and on the Menu bar, click Tools/Folder Options/View/Show Hidden Files and Folders/click Apply/OK then double click on your main drive (C:)  then Documents and Settings/your user name/Application Data/ and delete the Apple computer folder with it iTunes and Preferences.
    Also in that previous views Local Settings/Application Data/Apple (Update Software)and also Apple Computer/iTunes.
    Go back to Documents and Settings (again from C: drive mode) click on All Users/Application Data/Apple and if you open up Installer Cache, you will also see that it has an Apple Updater in it (unless it was uninstalled on the original uninstall). Also from that Application Data window, you will see Apple Computer Folder which has previous iTunes info that needs to be deleted. Some of these folders may be gone, but at least you can check to see, to make sure.
    Here is a link from another post, to confirm or help clear up any of my paths/solutions.
    When you've done all that, restart your PC, and I would run CCleaner  (the free version links are just below the Buy and Download button) just to clean things up, and try your re-install.
    Hope I didn't overwhelm you.

  • The older version of Apple Software Update Cannot be removed-WinXP

    I have followed every step from the support site concerning completely removing iTunes, Quicktime, Bonjour, and Apple Software Update to no avail.
    I then went and through the installation of the following tools to clean any remaining elements from my system.
    installed and ran Windows Install Clean Up
    Installed and ran  Revo Unistaller
    I went to the Apple site and downloaded a fresh copy of iTunes 10.5 and ran the install, all went well until the following message appeared.
    The older version of Apple Software Update cannot be removed.
    This indicated to me that I must have some lingering components on the system that the installer sees and I cannot find.
    I went back through the registry and searched for any entries having to do with Apple, Bonjour, Qwicktime and removed any and all.
    Still the same error.  So this is where it sits,
    Any additional suggestions from anyone?

    I have done the exact same steps as Drewfromlacenter over the past week.  Also to no avail.  Same message about the older version of Apple Software Update cannot be removed, and it tells me to contact my Technical Support Group.  Who is that anyway??  Any suggestions where we go from here?

Maybe you are looking for