"Older version of quicktime could not be removed."

Basically I'm missing some kind of install file which prevents me from updating Quicktime (and thusly, iTunes).. It's fairly annoying since I can't use iTunes with my friends' newer iPods to put music on it.
Any suggestions? It's been an ongoing problem and I have no idea what to do about it. I tried searching for the file specified (quicktime.msi i think).. but nowhere to be found on my computer.

+Any suggestions? It's been an ongoing problem and I have no idea what to do about it. I tried searching for the file specified (quicktime.msi i think).. but nowhere to be found on my computer.+
If it's talking about a missing QuickTime.msi, let's try the following procedure.
Download and install the Windows Installer CleanUp utility.
Description of the Windows Installer CleanUp Utility
Run the Utility (Start > All Programs > Windows Install Clean Up), find any QuickTime entries in the list of programs that appear in CleanUp, select the QuickTime entries, and then click “Remove”.
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now try another iTunes install. Does it go through properly this time?

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Older version of quicktime can not be removed....what do I need to do?

I have a dell, with windows xp. I had to install new hard drive, but I guess remnants of the old quicktime are still lurking, and it won't let me uninstall and reinstall. What do I need to do?

I have a Windows Vista and whenever I try and download the new itunes, I get an error message (Error code 2330). I managed to delete itunes, but it's Quick Time that's causing the most problems--something about file sv.lproj being corrupted. Do you know what that means and how to fix it?
The 2330 is usually related to damaged program files interrupting the install of the new version. (The installer goes to remove the existing program files before putting in the new ones, hits the damage, and then everything turns to custard.)
The first thing I'd try with that is running a disk check (chkdsk) over your C drive or whichever drive you've got your QuickTime program files installed on. Vista instructions in the following document: Check your hard disk for errors
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.
You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?
If not, let us know the precise location of the sv.lroj file or folder that is being mentioned in the error message. (There's a whole bunch of different ones in the QuickTime program files.)

"The older version of itunes could not be removed"

This is the error message I receive. I've already tried going to start->control panel->add/remove programs. Same error message. However, it removed enough of the old itunes that I cannot run either the new version OR the old version.

okay. with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

"The older version of iTunes could not be deleted. Contact your technical..

I've tried removing all traces of iTunes, iPod, and QuickTime from my Hard Drive.
I've run the Windows Install Cleanup and removed all install files for iTunes, iPod, and QuickTime. I've tried everything on the page: http://docs.info.apple.com/article.html?artnum=93976
But still I get the error: "The older version of iTunes could not be deleted. Contact..."

I've tried removing all traces of iTunes, iPod, and
QuickTime from my Hard Drive.
I've run the Windows Install Cleanup and removed all
install files for iTunes, iPod, and QuickTime. I've
tried everything on the page:
http://docs.info.apple.com/article.html?artnum=93976
But still I get the error: "The older version of
iTunes could not be deleted. Contact..."
I do too. I've tried everything for a WEEK now and I still can't get iTunes/QuickTime to install.
Anyone want to buy an 80GB paperweight?

The older version of Bonjour can not be removed

When installing Itunes, the following error messages appear:
1) The older version of Bonjour can not be removed. Contact your technical support group.
2) Itunes installation has been interrupted, please try again later (or something similar).
As a home user, I have no technical support group so I am turning to you, discussion followers, for assistance. I removed Quicktime, Itunes, Bonjour, and all other apple software according to the removing and reinstalling Itunes article. I used CCleaner to remove traces of the programs in the registry. When reinstalling, Quicktime installs successfully, but Itunes installation stops with the error messages above. I have deleted the temp folder, updated windows, used selected startup before installing, and all attempts end the same way. I'm not sure why I am getting this error, when Bonjour is not on my system to begin with. I appreciate any advice you can offer.

1) The older version of Bonjour can not be removed. Contact your technical support group.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

When updating to itune 10.5 I get this error message ,older version of bonjour can not be removed, and older version of apple mobile support cannot be removed, any one know how to fix this.

When updating to itune 10.5 I get this error message ,older version of bonjour can not be removed, and older version of apple mobile support cannot be removed, any one know how to fix this.

1) The older version of Bonjour can not be removed. Contact your technical support group.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

While trying to down load the current update to Itunes i get the message "Older version of Bonjour can not be removed" and Itunes gets interrupted and wont finish update. Can someone help with this??\

while trying to install latest itunes version i get this message "Older version of Bonjour can not be removed" and the download gets interrupted and doesnt finish. Can someone help?????

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Older version of itunes can not be removed

I am trying to update to the 10.5 itunes, and i get an error message saying the older version can not be removed. Any suggestions?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1925 hi, I try to do this and as install happens a message appears stating an older version of Bonjour can not be removed. I tried to delete all files manually, i have even tried Fully restoring my computer but no luck. Can anyone PLEASE HELP ME?

I have a PC that runs Windows XP, I can not down load any new up dates. It appears that an earlier copy of Bonjour is either MISSING from location or is damaged rendering it null. I have tried to download iTunes 10.7 and get stuck. I am so frustrated and well am in need of help. I don't know what more I could short of purchasing knew computer. I even went as far as trying full restore, that one file just cant be fixed. Any Ideas left for me to consider?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

An older version of Apple Software Update could not be removed

when trying to upgrade to itunes 8 i get an error saying "An older version of Apple Software Update could not be removed. Contact your technical support group."

Polydorus, you just saved me a lot of (additional) heartburn. I had to do a system restore to rid myself of a virus, and afterwards, somehow all my Apple products entered a state of suspended animation - they were neither there nor not there. They were still listed in the programs and all the shortcuts remained, but clicking the icons led to an error message stating the programs were gone. I couldn't do a reinstall because it said an older version could not be removed, yet I couldn't uninstall them via the Add/Remove program function - "the feature you are trying to use is on a network resource that is unavailable". Delving further, I was told "the installation source for this product is not available. verify that the source exists and that you can access it." I was nearly apoplectic.
Your direction to use Windows Install Clean Up worked perfectly. iTunes et al are back and all my songs are right where I left them.
I am so grateful.

Older version of Apple Software Update Could Not be Removed

After trying to upgrade my itunes my installation was disrupted with a window saying "an older version of Apple Software Update could not be removed." After that the installation terminates. What should i do?

i just had this problem but i got it fixed. Visit this thread: http://discussions.apple.com/thread.jspa?threadID=902237&tstart=0

Quicktime functions disabled because a compatibile version of QT could not be found...

Suddenly I am getting this error on start-up...Quicktime functions disabled because a compatibile version of QT could not be found...what give
? AECS3...I have Quicktime Pro 7.65, I works fine, quicktime works in Premiere and in the Bridge. AE can't even see .mov files....I searched the net, tried some suggestions (putting a .dll in a folder.) and just can't get it working again. Any help?

Are you on Windows?
I've seen one of the apple software updates corrupt my Quicktime install.
Uninstalling it, or iTunes, or both, then redownloading it from apple and re-installing fixed the problem. You can download Quicktime independently of iTunes, but you can't get iTunes without quicktime. Make sure both are gone from Add/Remove programs.
I would give that a shot.
-c

Cannot remove older version of QuickTime..Contact technical support.

I tried to uninstall Quicktime version 7.3.0 throught he add/remove programs in the control panel. It gave me a message saying that "installation package.msi cannot be located" so then I tried to reinstall it and it said that "older version of QuickTime cannot be removed.Contact technical suport" The program does not even open or work. I just want to remove it and install latest version...any suggestions?

similar post was right on this page
http://discussions.apple.com/thread.jspa?threadID=1431655&tstart=0

The older version of QuickTime cannot be removed

While attempting to install iTunes on my computer:
The older version of QuickTime cannot be removed. Contact your technical support group.
The installation of QuickTime did not complete successfully. iTunes requires QuickTime.
Unfortunately, my iPod Touch rather requires iTunes...

http://i53.tinypic.com/303iiz5.jpg
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

"the older version of quicktime cannot be removed. Contact your technical s

I keep getting an error "the older version of quicktime cannot be removed. Contact your technical support group." No I have removed all od copies of Quick time and used Windows Install Clean Up and tried to repair Quick Time and stil can not install the latest version. Plus now Itunes is not working. Any thoughts.

The problem with reinstalls or upgrades saying a previous version is installed when one isn't sounds familiar. I couldn't get 7.2 to install correctly, so I tried reinstalling 7.1.5. Received an error message saying I couldn't because a newer version was already installed. I tried using the Windows Uninstaller Cleaner someone here posted a link for to solve the problem. I found an entry for 7.1.5 with no application name (which it should have)and deleted it, but that still didn't solve the problem. What I found interesting was that I edited the registry to remove all references to QT (and there are hundreds of them). That still didn't solved the problem. I would like to know where it gets that info about what's been installed previously. It just occurred to me that they may have planted a cookie. I'll check. If you find out where the info on previous installs is hidden post it.

"Older version of quicktime could not be removed."

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