Older version of Youveiw box delivered

Hi. I have been on the phone since 1300 as my new Youviewbox was delivered today, but having been promised by BT and sent documents about their latest BT Youview box, what arrived was an older version. This is grey type not black version.
Also it is larger than the new type.
Please can someone tell me who can I ring or email directly to get ths sorted, as everyone I have spoken to seems unable to resolve.
I have rang 5 times, they tried to transfer me and the line dropped, no call back.
So what I thought was going to be a nice easy experience has turned out extremely disappointed.
Any help appreciated,
Paul
Solved!
Go to Solution.

What exactly do you mean by grey type? There is no grey YouView box
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