Omni 220 built in BD-ROM drive only reads cd's will not read dvd's or bd's

Question

My hands are tied i do not know what to do if i insert any other format except cd's and i click on the bd-rom icon it eject the disk and says inset a disk please. cd's work find

Answer 1

Hello @Cryofire,
Thank you for the updated information on your system. Although, you did not provide what operating system you are running I am going to provide you with a solution that will work on Windows 7 as that is the operating system your computer came with.
First thing we are going to try is to restore your computer back to a point in time where your Optical Drive worked. To do this I would like you to review and follow the steps in the HP Support document: Using Microsoft System Restore (Windows 7), which will walk you through the process.
***This will not affect your personal files, but it will affect any installed applications or settings changed between now and the time you choose.
Now if the restore does not work I would like you to do a backup and recovery as this will eliminate any software issues as it will put your software back to factory.
To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 7), which will ensure your personal files are up to date.
***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 7), which will you through recovering your computer back to factory settings.
*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
If after this you still have the same problem then the issue appears to be a physical issue and I think it would be best if you contact HP Technical Support for repair options.
I would like to thank you for posting on the HP Forums. Have a great day!
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Dunidar
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