On a "This Connection Is Untrusted" webpage, I can see the option "I Understand The Risks", but clicking it doesn't do anything, as if it's not even there.

This is not the first time I've tried to add exceptions, but it is the first time I've not been able to even click the "I Understand The Risks" option.
Note: The option is not invisible or missing, it is un-clickable.

'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Similar Messages

HT1364 I followed this tutorial and iTunes moved my music to the specified directory on another drive, but now it doesn't show up in library. Files are all there.

I'm using Vista 32 bit and itunes 9. Don't want to upgrade to latest version.
I made the transfer with the help of itunes, but now the music while in the new directory itunes doesn't recognise it.
Any guesses?
Thanks

Solved my own problem.
Actually, I just selected all and dragged into Itunes. Didn't work at first, butsince then has worked great. I have transferred approx 58Gb. of music. I also searched through 5 other HDD's and have just put all of my music on all itunes.
I then purchased the software "tuneup media". It is currently de-dupe'ing and fixing all the mis-labeled songs.
This is the problem with newsgroups. People name stuff whatever they want. Hope this helped you.

When I open Firefox from my desktop I get a pop-up stating "This connection is untrusted", and "We can't confirm that login is secure". Am I to ignore these warnings at my own peril?

When I click on the Firefox icon on my desktop the browser appears but a pop-up also appears with the above statements. It also suggests that "this may be phoney and someone may be trying to impersonate the site and you shouldn't continue." What do I do?

Hi Philipp,
here is the test .... search for "google support" then git "Google Help" I captured all 3 screens . Image attached .
Thanks
nd

This connection is untrusted with Error code: sec_error_unknown_issuer.

Hello,
When I try to open G-Mail & twitter and some other trusted websites, I got the following warning "This Connection is Untrusted" with Error code: sec_error_unknown_issuer.
For most of the site, I can bypass by clicking « I understand the risk » but this is a bummer but for Gmail and Twitter, there is no other button than "Get me out of here"
When I go through « about:support » and « reinitialise » system, I no longer have the problem, but not only it erases all my personnal set-up but the problem always come back when I restart my system
Date and time are set right.
I have also tried to reinstall completely FIREFOX to no avail
I am using McAfee Total protection 2014 & Firefox 31.0 on Windows 7 64 bits.
I have had this problem for the last 5 days and only Firefox.
Other Browser ( IE8.0) is working fine
I have searched for solutions but they all failed -
Deleting cert8.db did not solve the problem either
How do I solve this Problem?
Thanks and Regards

You can check the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See "Firefox connection settings":
*https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Website box says, ' this connection is untrusted, can't confirm it's secure'.

I'm trying to open a secure website. a box comes up, it reads:
'this connection is untrusted... can't confirm connection is secure... this sites identity can't be verified... this error could mean someone is trying to impersonate the site.' I called the company and they said it is my browser. I don't know what to do?

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

How do I get rid of the "This Connection is Untrusted" message?

I have used my firefox browser for 1 1/2 without any problems. Now all the sites I go to give me the warning message that "This Connection is Untrusted." I can no longer access email or my university website to see my grades- nothing works. Even when I click that I understand the risks and verify the certificate, I can still only get so far- but it's never all the way to where I need to be.
How can I get rid of this annoying problem?

Thanks jscher2000 and cor-el for your help! It turns out it was a date and time issue. I'm glad to say it's all fixed now! Thanks again!

I get "This Connection is Untrusted" on every website?

I've uninstall firefox and changed the time and I can't get the bowser to work. Every single webpage gets the This Connection is Untrusted message. Every website gets the error message (Error code: sec_error_unknown_issuer). I don't have any problems with IE only firefox won't work. I just bought the computer 2 days ago so im sure its not a virus. I have Kaspersky internet security

It didn't work. I could not find KasperskyAnti-VirusPersonalRootCertificate in firefox. I have windows 8.1 so I don't have a start button. I made hidden folders viewable from the control panel, but I couldn't find the certificate

I just downloaded the new version of Firefox and now every site I used to use such as Facebook, Twitter, and Youtube show "This Connection Is Untrusted"

I just downloaded the new version of Firefox and now every site I used to use such as Facebook, Twitter, and Youtube show "This Connection Is Untrusted". Even when I do accept the risks the site no longer looks the way it's looked for years. Twitter doesn't even give me the option to accept the risks at all and shows this error (Error code: sec_error_unknown_issuer). I've tried resetting Firefox, I've checked the time and date, and I've removed and added Firefox to see if that would work. Nothing seems to be working so I can see the sites the way they normally would be instead of "coded". Can anybody help me please?!!! Thanks

ok, unfortunately the fiddler2.com issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

Every time I try to log into ANY website that is secured, I get an error message "This connection is untrusted."

The error message is:
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection.
Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
Steps I have take so far:
Verified that system clock is correct
Cleared all cache, history, cookies, etc.; didn't help
Started Firefox in Safe Mode; didn't help
Disabled all Firefox extensions; didn't help
uninstalled and reinstalled Firefox using Control Panel; didn't help
Ran Microsoft Safety Scan for malware; nothing was found
Other information:
This problem exists ONLY in my user profile and ONLY in Firefox. All 5 other users can run Firefox with no problem. I can run IE and Chrome with no problem.
Problem exists in ALL secured (https) sites.
I use Avast and Windows Firewall. Had never heard of ESET or BitDefender before searching these forums.
A lot of the sites don't give me the option to Make an Exception. The two that I tried to make exceptions for, still wouldn't open.
Run Windows 7 64-bit

unfortunately the fiddler2 issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
 reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

This Connection is Untrusted keeps coming up. It won't accept any certificates.

Whenever I try to go to any page that requires a log in I keep getting this message page "This Connection is Untrusted". On some pages it won't give me the option to accept and go on ( example: when I try to log in to YouTube). It seems that Firefox does this when I unplug my computer for a couple of days. I've tried to go into settings and change the certificates part but I can't get anything to work.

Check the calendar/clock on your computer, to be sure that the date/time are correct. If your computer will not hold/keep the correct information, you may need to replace the "coin" battery on your motherboard (see your manufacturer or your computer manual for instructions and to determine whether you have a replaceable battery or if it is soldered to the motherboard).
*http://kb.mozillazine.org/SSL_Security_Error
*Set date time Windows XP: http://www.techyv.com/questions/date-and-time-setting-windows-xp
You can view the certificate information by clicking the Site Identity Button (icon at the left end of the Location/URL bar; see below) when on the page, then click More Information, on the Page Info "Security" tab, click "View Certificate", then on the "General" tab, look at dates under "Validity".
*https://www.mozilla.com/en-US/firefox/security/identity/
*https://support.mozilla.com/en-US/kb/Site+Identity+Button
*http://www.dria.org/wordpress/archives/2008/05/06/635/
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

While replaying ajax truclient scipt in loadrunner i am getting "this connection is untrust" error in the 40th step. I tried by deleting cert8 file but no use

while replaying ajax truclient script in loadrunner 11.0, getting error "this connection is untrust" page in 40th step. Add this exeception permanently check box is disable when i got the exeception certificate file. i tried with by deleting cert8.db file in loadrunner ajax truclient profile but still same result.
can any one guide me to resolve this issue...

Is that content loaded in an iframe?
You can check that via the right-click context menu to see if there is a "This Frame" item. 
If that is the case then try top open the frame in a new tab or otherwise check the Technical Details of the error message.

Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site

This started for me 1/17/2011 on the savingsbank.com website:
Firefox (latest versions) on both Mac 10.6 and Windows 7 show "this Connection is Untrusted" on my bank site https://www.savingsbank.com
NO other browsers - Explorer, Chrome, Safari - give this error box on this site. Please advise if this has to do with the bank site? or Firefox compatibility.
Saw in a forum someone else having this problem and they were told it had to do with their Date and time being off?? I've been on several computers, all with the correct date and time and they've all shown this Insecure Certificate statement on my bank site with Firefox and no other browser.

I've looked at the banking site with IE8 and it does NOT show me that "This connection is Untrusted" window. (please see attached screen shot of viewing the site with IE8) It opens fine and has "Identified by Network Solutions" showing on the address bar as it always does.
The latest version of Opera (not earlier ones) does show a problem with the website's security certificate.
We've contacted the bank about this, and they say there's no problem with their certificate but are looking into it.
My question remains, why only Firefox and one version of Opera claim this and NO other browser?

Need to turn off "This Connection is Untrusted" blocking.

I don't know what happened, but lately, Firefox has become unusable. I can't even get Google maps to work, and it's all because of the following warning:
=======
This Connection is Untrusted
You have asked Firefox to connect securely to maps.google.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection.
Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
=====
Untrusted?? REALLY?? maps.google.com is untrusted!?! Oh, and support.mozilla.org is ALSO untrusted? I'm using Chrome to post this because in the case of support.mozilla.org, there IS no option that allows me onto the site.
Pretty much every site I go to has this problem and Firefox is now all but unusable to me. And I'm on a corporate machine, so it's not like I have a lot of options here. And it's not our corporate network, because only a few of us have this problem.
How do I Firefox to work again, and disable this 'feature'?
Thanks

unfortunately the fiddler2 issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
 reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

How to permanently remove "This Connection is Untrusted" notification for all future websites everywhere forever?

Dear Mod/Helper/Whoever
Please read this entire post before answering since it addresses virtually all the most popular "solutions" for this problem and they DON'T WORK.
I've already found this and it was of no use: https://support.mozilla.org/en-US/questions/1015256?esab=a&as=aaq
The moderator's blatant copy-paste response was an insult and not helpful at all.
My system date is ok and the cause of invalid certificate is the LEAST of my concerns. I just want to browse the website and not get ANY warnings about ANY invalid certificates or ANY risks involved, period. All popular workarounds with settings/advanced/validity properties have been tried but none of them fix this for me. I want FF to accept all invalid certificates instantly without notification or warning, no matter what.
I want to remove the warning screen "This Connection is Untrusted" permanently for all future references, so that I don't even see any errors related to it when I browse a website.
I'm not here to argue the merits or lack thereof for this action, I just want to get rid of it.
I'm running a lot of custom software on my comp and I have 3 LAN cards connecting me to 3 different networks with varying degrees of security and this notification is a huge pain in the... back, because it eats my time every day.
I've been using Firefox for years exactly because it didn't have stuff like this in the past - I could visit all the funny/suspicious/malicious websites without problems, where IE would have died 10 times over. Sadly that FF feature began changing to the worse in the past years, an ever-increasing slope downwards for this once great web browser.
I KNOW all the risks involved and I don't care. In fact I encourage websites to try and install "stuff" on my computer because as I mentioned, this is a special computer. I'm visiting 40-50 websites with that prompt DAILY because that's what I do for a living. Every time I have to add an exception is a wasted effort and time. I'm running other browsers as well but FF is my focus due to its popularity.
Please for the love of all that is sacred, provide some sort of workaround for this without the need to install an addon or click "I understand the risks" a gazillion times. An "about:config" variable would be nice but apparently it's not there, I looked.

That is not possible as that would expose you and other Firefox users to unacceptable security vulnerabilities.
The normal procedure is to contact the website maintainer and ask them to fix the certificate chain or install missing root certificates in Firefox and set the trust bits accordingly.
If you do not care about certificates then why don't you install proxy software and use that proxy and let it handle the certificates and import the root certificate of that proxy in Firefox?

This connection is untrusted while opening gmail, facebook

As of this morning i have not been able to open gmail or facebook with firefox.
1. I have not made any OS changes or antivirus changes since yesterday.
2. I always set my cache and history to be cleared when i close firefox.
3. I uninstalled and reinstalled firefox a few times (completely following the instructions on the mozilla page where the hidden roaming firefox directory is to be removed).
4. I reverted back to Firefox 32.0.3 and it did not solve the problem.
5. I ran malwarebytes and Microsoft Forefront Endpoint Protection and there are no viruses or malware detected.
6. I am running Win 7.
7. I can open these sites without a problem on Chrome or IE.
8. Google.com opens fine and i do a search for gmail through google.com and it displays the "connection untrusted message". Details are below:
This Connection is Untrusted
You have asked Firefox to connect securely to mail.google.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
mail.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

Thanks for your input. My issue got fixed. It seemed to be a proxy issue. Once this variable was set in about:config to the proxy name I was again able to access all the above mentioned sites: ''network.negotiate-auth.trusted-uris''. The value of this variable was '''thenameofmycompany.com'''.
I don't know what happened to change this overnight when i did not update the browser but somehow this was the issue. Also looks like when i downloaded and installed firefox this variable did not get set automatically.

On a "This Connection Is Untrusted" webpage, I can see the option "I Understand The Risks", but clicking it doesn't do anything, as if it's not even there.

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