On a wireless network test report, I get "The wireless radio is not functioning."

The printer is a Photosmart C309a all-in-one. I've used this printer for some time and did so wirelessly earlier today. Upon ordering a print job the printer failed to produce results. I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type. I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning. Contact HP Support." IS THERE A FIX FOR THIS?
I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer. I was able to use it with the USB connection but would most definitely prefer a wireless connection. I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail. This, of course, I did before reinstalling the software for a USB connection.

Hi,
I afraid the error indicate an an hardware failure..
You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Shlomi
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My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit. A Wireless Network Test Report tell me "The wireless radio is not functioning. Contact HP Support***
***-Critical: action required
Naturally my printer is out of warranty. Has anyone had experience with this problem. If so, how did you resolve it?

Is the error message from a diagnostic running on the computer or from the front panel of the c309a? The page here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Wireless network test report says wireless radio is not functioning, c7280

Wireless does not seem to stay on. Printed a wireless network test report and it says, "The wireless radio is not functioning. Contact HP support".

Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
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I am trying to join my wireless network and I am getting the error "Could not join" A connection timeout occurred.

I am trying to join my wireless network and I am getting the error "Could not join" A connection timeout occurred.
Any suggestions

It is very tough to help you when you don't fill out your profile, this is needed to get an idea of what your system looks like. Please read the Profile Update for instructions. Once you post that info then we have a starting point to begin helping you.

Had to change wireless network, how do i get the required wpa passphrase? 6510 photosmart

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The WPA passphrase is set in the wireless router. The printer itself does not have anything to do with the passphrase, but it does need it to connect to the router. The passphrase should be the same you used to connect other wireless devices to this new router.
If you have a computer on the wireless network, you can try using the Print and Scan Doctor to retrieve your WPA passphrase. The provided link has the steps included on how to do this using this tool.
What brand and model is the router?
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Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

Couldn't print; computer said printer was not connected. Tried to reconnect to wireless network, couldn't connect. Ran the Wireless Network Test Report, which said "the wireless radio is not functioning. Contact HP support."

Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
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HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print. It will not atomatically contect to internet. I have checked router and it is fine. I get the wirelss radio is not functioning message on the network test page. Please help its sooo frustrating k

There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
I work for HP.

"Wireless Radio is not Functioning" when Diagnostic Tool is run

I recently unplugged my HP Photosmart Premium C309a and relocated it to a new shelf beside my main computer. Wireless networking worked just fine before the move, and now it won't detect any networks to connect to. I've run the Wireless Network Test Report and it says "Wireless Radio is not functioning. Contact HP support." Is there anything I can do from here to help fix this problem, or do I have to pay for Repair Service somewhere? I would like to believe that this HP product can withstand more than a simple move from one shelf to another....
Any suggestions would be greatly appreciated!
*Note* I know for sure my network is working properly (since I'm connected to it right now...). My computer detects my network as well as a number of others in the neighborhood.
This question was solved.
View Solution.

Is the printer still under warranty? If not, yes you can have it repaired, but it may cost nearly what a new printer costs. Here is how to contact HP.
Your printer should be able to work with USB and it should also be able to be connected to your router with an Ethernet cable.
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Wireless network report says that the wireless radio is not fuctioning

I have a C309a HP printer. When I updated my laptop from Vista to windows 7 and try to connect to the wireless printer, it will not connect wirelessly. When I print the Wireless network Test Report the report says that the Wireless radio in the printer is not functioning. Do I need to buy another printer???? I have gone into the wireless radio selection and made sure that it is set to on.

Hello Jawhited,
It might be possible that the printer is not able to initialize the printers wifi adapter. There are a few steps that I would try before looking for a other printer. One of them is contacting your local HP support. Often with a reset, they might be able to to re-initialize the printer in a attempt that it would re-enable the printers wifi card.
What could also help, is making sure that Bluetooth is disabled, or first disabling every communication option and then re-enable the wifi radio only. Though as I said before, make sure to contact you local support for any further options they might have.
Kind regards,
van Baardewijk

Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

C309a printer
Wireless network test report states wireless radio is not functioning. Contact HP support. How/who do I contact?

Hi,
You may find the local HP Support Center phone number listed below:
http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
Regards,
Shlomi
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C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

HP photosmart C309a: Wireless radio is not functioning

I completed the wireless network test report and the diagnostics summary states that the wireless is not working and there were no wireless networks detected.
This printer had been originally connected directly to the internet port and had been able to print from all locations in the house wirelessly. Now that the internet connection is not plugged directly into the printer- it is not working.
What do I need to do?

Hello HMeredith,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are unable to connect wirelessly any longer to your Photosmart C309a model. I would first recommend restoring the network defaults and attempting to connect to your network again.
On the printer, select Setup Menu, Network, Restore Network defaults-Yes and restart the printer.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Radio, turn ON.
On the printer, select Setup Menu, Network, Advanced Setup, Wireless Setup Wizard (this will search for all the networks in your area, choose your network and enter your SSID (router password) to connect, then the printer will tell you it's connected.
The printer will display an IP address (ex: 192.168.1.2) so if you input the IP into a web browser, you should be able to reach the embedded webserver (printers webpage) which will show you it's connected to the network.
Now the printer will be connected to your network.
If you are still unable to connect to your network or run into any issues, please let me know the details and I will look into this some more for you. Please also include which OS you are running on your computer if further issues arise.
Here are two links to help you find which OS you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you,
R a i n b o w 7000I work on behalf of HP
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HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

My HP C309A all in one printer wireless radio is not functioning? It says contact HP support.

using XP SP2 on computer that I want to hook up for wireless printing. It was working but has stopped working.
Wireless network test report says the wireless radio is not funcitoning. Contact HP support.

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
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I am employed by HP

On a wireless network test report, I get "The wireless radio is not functioning."

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