On-access scanning disabled itself, will not allow me to turn it back on; on-demand scan not working

Hello and thank you in advance to anyone who can help me. I have two issues: (1) On-access scanning turned itself off and I am not able to turn it back on. When I clicked on the button next to "the on-access scanner is off", it just says "Start scanning" and is greyed. (2) When I try to do an on-demand scan, it scans for less than a second and stops. Message says no threats but "issues detected".Here is a log I came across if this helps: Sophos Anti-Virus
Product version: 9.2.7
Copyright © 1993-2012 Sophos Ltd. All rights reserved.
Scan name: "Scan Local Drives"
Scan items:
Configuration:
   Scan inside archives and compressed files: Yes
   Automatically clean up threats: Yes
   Action on infected files: Delete
   Live Protection enabled: Yes
Scan started at 2015-08-07 15:38:45 -0400
New volume detected at /
Unable to initialize threat detection engine: virus data missing or unusable.
Scan stopped at 2015-08-07 15:38:45 -0400.

suzanne wrote:
Hi:
I'm sorry for not replying sooner but I have been away from home. I have found what you asked, I think. Can I just post it here or should I send it to you privately somehow? In other words, is there anything in this file which could pose a security risk if someone else sees it.
This morning, I was finally able to do a scan and then upgraded Sophos at which point I was able to turn on-access scanning back on without doing the things you suggested. Is this going to keep happening?
Many thanks,
Suzanne
Hello Suzanne,
Thanks for sending the logs to us, it was very valuable. The error that you (and probably others) are seeing is definitely an issue we've improved and likely fixed in the 9.4 release that is currently in preview. We expect to release this version to everyone at the end of this month, if everything goes to plan.
If you'd like to install it now, see this posting:
http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Version-9-4-0-Preview-Now-Available/td-p/21401
Thanks again for your assistance, definitely helped show what went wrong and confirm its one of the issues addressed in the next update.

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On-access scanning disabled itself, will not allow me to turn it back on; on-demand scan not working

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