On Back Order - But When can I expect it.

New to Apple, Very experianced Tech. Like a good product.
I was of the understanding that Apple was good to people who purchase it's products.
I can't even get an Idea or answer as to why the I phone I ordered the day after its release is on Back Order according to Shirly Long at ATT (352-281-6181). She clames that Apple will only say that my phone does not show up when I call them because Apple tells them it is back ordered.
What does Apple Say.
IPhone    

Changed my business from ATT store and went to the Apple Store in Knoxville TN and purchased a phone.
Thank you So much Apple for making my experiance very healthy at your location and for resolving a very disturbing situation with ATT.

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