On both of my laptops that upgraded to the new version of Firefox, chat feature doesn't work anymore. It still works on my 3rd laptop that I didn't upgrade.

I have 3 laptops. On 2 of them I upgraded to the new version of Firefox recently when I was prompted to do so. Both of those laptops now have trouble with chat . My 3rd laptop I have not upgraded to latest version and the chat still works. Either fix this or I have to use a different browser. I need to chat for my work. I can't make money without chat feature!!!

Do you have that problem when running in the Firefox SafeMode? 
[http://support.mozilla.com/en-US/kb/Safe+Mode] 
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: 
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

Similar Messages

After upgrading to the newer version of Firefox, a lose all my tabs every time I close. I've done what was suggested in the FAQx, but I still lose them all when I close. I want to fix this. How?

I want to know how to have my tabs save when I close Firefox. I did what was suggested in the FAQs section, but all my tabs disappear every time I close Firefox, whether using the "exit" command, or the "X" button. This was the very reason I never updated to the new version previously, but had hoped that the problem had been addressed and upgraded, now I'm stuck with having to reopen every tab every time I open Firefox. Please tell me there is a way to correct this. And, I'm not fluent in technospeak, so I need simple, basic instructions. Thank you. Mark

Hi,
Pressing '''Alt''' + '''T''' on the keyboard brings up the '''Tools''' menu.
To see the full menu bar temporarily, press '''Alt''' or '''F10'''.
To make the menu bar permanently visible, right-click on the '''+''' after the last tab and enable (tick) '''Menu Bar''' or press '''Alt''' + '''V''' > '''Toolbars''' > '''Menu Bar'''.
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
Useful links:
[http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info
[https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands]
[https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting]
[https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
[http://kb.mozillazine.org/Testing_plugins Testing Plugins]

When I try to upgrade to the newer version of Firefox, this is the message I get (I am using OS 10.4.11): The operation cannot be completed because you do not have sufficient privileges for some of the items.

I have recently dropped Earthink as me dial-up provider. I now am using Virgin Mobile Broadband2GO. I was using Safari. I am now using Yahoo! Mail Plus. It suggested I switch to Firefox. I had an older version of Firefox (2.0.0.6) and started using it. It suggested I needed to upgrade because many of the newer web sites wouldn't work well on this older version. I downloaded the newer version and proceeded with the installation and it would tell me this: '''The operation cannot be completed because you do not have sufficient privileges for some of the items.''' I have re-downloaded and tried it again two more times. I haven't a clue what that means or what to do about it.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

When I upgraded to the newer version of Firefox my add-on no longer showed at the bottom. How do I get the add-on to show at top and bottom? Do I need to go back to an older version?

I upgraded Firefox to the newest version (4 I think it was from 3). Now my "add-on" no longer appears"at the bottom" of the screen, only at the top. Do I need to go back to the older version in order for the add-on to show at top and bottom? If so, how do I do that if I decide to do it?

Your UserAgent string in Firefox is messed up by another program that you installed, and those websites don't know you are running Firefox 3.6.3 (which is what you do have installed).
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter
''If you see the warning, you can confirm that you want to access that page.''
Filter = '''general.useragent.'''
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset''''',
Then restart Firefox

After upgrading to the new version of firefox, my computer crashes and can't open firefox. I received below message

Error message :"C:\Program files (x86)\Mozilla firefox\firefox.exe......The application failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail" How can I fix this error and go back to firefox instead of connecting through IE? I try to reinstall firefox, however I received the same message

How many versions of Microsoft Visual C++ Redistributable do you have installed?

When I tried to download the new version of firefox I get an error message that says "you computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment.

When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Where did Google Earth go when I upgraded to the latest version of Firefox?

I clicked the popup that upgraded to the latest version of Firefox - and clicked to give it permission to make changes to my computer - and my Google Earth was no longer there. I restored my computer to before I had made the Firefox changes and my Google Earth was there but I got a blank page when I tried to open Firefox. Then I re-downloaded Firefox and Google Earth is gone. I would like to have both. If I have to do without one I would give up Firefox and use Internet Explorer until the problem gets fixed.

''andy_blunden [[#question-1057157|said]]''
<blockquote>
When I drag messages from the Inbox to another folder for archiving, they don't move. This problem has only arisen since I updated to the latest version of Thunderbird.
</blockquote>
I doubt it is a Norton Security problem. Maybe. I solved it by deleting the account and re-installing it.

SSIS 2014 Custom Component: "The component metadata could not be upgraded to the newer version of the component."

I recently upgraded my set of custom data flow components to use the SQL 2014 SDK as we are upgrading to SQL Server 2014 RTM. The only change I made to my custom components was to change the references to the following DLLs from version 11.0 to version
12.0:
Microsoft.SqlServer.DTSPipelineWrap
Microsoft.SQLServer.DTSRuntimeWrap
Microsoft.SQLServer.ManagedDTS
Microsoft.SqlServer.PipelineHost
After rebuilding my assembly, adding it to the GAC, and placing it in the appropriate directory structure (the 120\DTS\PipelineComponents directory for both the x86 and x64 versions), my components no longer display in the SSIS toolbox in SSDT. In
addition, whether loading up my packages in SSDT or executing them via the SSIS catalog (in SQL 2014), I get the series of error messages below. I do have a PerformUpgrade method implemented in my packages that has worked successfully through previous
component upgrades. I also found this seemingly relevant thread (Custom
SSIS Connection Manager error message in SSIS 2014 (RTM): The connection manager '' is not properly installed on this computer.) and tried modifying the extensions.xml script, but I was unsuccessful with this approach (though I could have done so
incorrectly).
Validation error. DFT Process Changes: DFT Process Changes: The component metadata for "xxx, clsid {874F7595-FB5F-40FF-96AF-FBFF8250E3EF}" could not be upgraded to the newer version of the component. The PerformUpgrade method failed.
Error loading xxx.dtsx: The "xxx" failed to cache the component metadata object and returned error code 0x80131600.
Error loading xxx.dtsx: Component xxx, clsid {874F7595-FB5F-40FF-96AF-FBFF8250E3EF} failed to initialize due to error 0xC0047067 "The "%1" failed to cache the component metadata object and returned error code 0x%2!8.8X!.".
Error loading xxx.dtsx: The component is missing, not registered, not upgradeable, or missing required interfaces. The contact information for this component is "".
Error loading xxx.dtsx: The component metadata for "xxx" could not be upgraded to the newer version of the component. The PerformUpgrade method failed.
Validation error. DFT Process Changes SSIS.Pipeline: The component metadata for "xxx, clsid {874F7595-FB5F-40FF-96AF-FBFF8250E3EF}" could not be upgraded to the newer version of the component. The PerformUpgrade method failed.
Thanks in advance,
Ben

Hi Ben,
Please also update the reference to the SSIS assembly Microsoft.SqlServer.Dts.Design located in C:\Program Files (x86)\Microsoft SQL Server\120\SDK\Assemblies folder to the version 12.0.0.0. Besides, rename IDTSxxxx110 objects to IDTSxxxx120.
It may also be the factor that the custom mapping file is not created correctly. You can make a copy of the built-in mapping.xml.sample file, rename its extension to XML, and then edit its <ExtensionMapping> attribute:
<ExtensionMapping tag="mycustom extension"
oldAssemblyStrongName="MyCustomAssembly.MyCustomTask, MyCustomAssembly, Version=1.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91"
newAssemblyStrongName="MyCustomAssembly.MyCustomTask, MyCustomAssembly, Version=2.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91" />
Then, we need to upgrade the packages, and SSIS will read all the XML mapping files placed in this directory during upgrade.
References (although the blogs are written for SSIS 2008 by Matt, we can still refer to them for SSIS 2014):
http://blogs.msdn.com/b/mattm/archive/2008/02/01/custom-extensions-in-sql-server-2008.aspx
http://blogs.msdn.com/b/mattm/archive/2007/06/05/katmai-custom-components-and-upgrade.aspx
Regards,
Mike Yin
If you have any feedback on our support, please click
here
Mike Yin
TechNet Community Support

Problem with update MUSE CC 2014.2 (october 6). after upgrading to the new version of Muse crashes very often (out without notice).

Problem with update MUSE CC 2014.2 (october 6). after upgrading to the new version of Muse crashes very often (out without notice).

HELP! i can't get ANYTHING done in the new muse - keeps closing. once it crashes - i can't get the file back open!
i've lost all my work!
from my desktop - when it stared happening was with the updated version:
Logging in build 2014.2.1.10 started at: Mon Nov 03 13:36:38 2014
========================================
[00:00:42.416] Opening file '\\D-LAPTOP\_websites\dsbees muse\dsbees.muse' with status:success size:9797632 mod Date:Tue Sep 23 15:51:42 GMT-0500 2014 highestUID: 3548
[00:01:03.898] Preparing to Save As over "\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse" exists: true
[00:01:17.516] SaveAs complete for file '\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse' file size:9830400 mod Date:Mon Nov 3 13:37:51 GMT-0600 2014 highest UID:3551
Build 232: Mon Nov 3 19:41:03 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:03 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:07 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:21 2014 UTC: Error: CSI: IMS: Connect: Error Code: I-200 Error Message: No Account
Build 232: Mon Nov 3 19:41:21 2014 UTC: Unknown IMS error 'SHARED_NOACCT_ERROR' has occurred when retrieving IMS token.
Build 232: Mon Nov 3 19:41:57 2014 UTC: Opening file '\\D-LAPTOP\_websites\dsbees muse\dsbees.muse' with status:This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version. size:9797632 mod Date:Tue Sep 23 15:51:42 GMT-0500 2014
Build 232: Mon Nov 3 19:41:57 2014 UTC: This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version.
Logging in build 2014.2.1.10 started at: Mon Nov 03 13:43:17 2014
========================================
[00:00:21.481] Opening file '\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse' with status:success size:9830400 mod Date:Mon Nov 3 13:37:51 GMT-0600 2014 highestUID: 3551
[00:00:30.373] AssertInDebug: Unable to run recovery. User file remains locked after 5 second pause.-assertInDebugOnly+DataBase/recover+MuseSite$/recover+MethodInfo-2886+DataBase$/run Recovery+apply+UIComponent/callLaterDispatcher2+UIComponent/callLaterDispatcher+end stack
[00:00:30.404] Failed to recover file:\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse
[00:00:30.420] Calling openConnection for file that doesn't exist? C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ Parent folder exists.
[00:00:34.429] open of SQL connection failed for C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ
[00:00:34.429] Failed to open mini-save connection B "C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ" Doesn't exist. Folder exists. error:SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'
[00:00:34.429] EXCEPTION:[SQLC/internalOpen] SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'-SQLConnection/internalOpen+SQLConnection/open+DataBaseConnectionWrapper/o penConnection+MethodInfo-28954+EventDispatcher/dispatchEventFunction+EventDispatcher/dispa tchEvent+MethodInfo-28938+end stack
[00:00:34.445] AlertAndExit because of: [SQLC/internalOpen] SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'

Terrible performance since upgrading to the latest version of Firefox.

Since upgrading to the latest version of Firefox, have been experiencing terrible performance. I have websites load time increase of even hesitate in loading. Also I keep getting the error that my Adobe Flash is not current, even after re-installing the Adobe Flash several times.
Laptop configuration:
Lenovo Thinkpad E530 core i5 processor with 8 GB Ram running on Windows 8.1 Pro.
I am seriously considering dumping Firefox which I have been using since 2.x and going back to MS Explorer which I hate. Any help with these performance issues would be greatly appreciated.
Frustrated Firefox user ;(,
Jonathan Cohen
edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

I have used Firefox on my computer for several years. Today, after upgrading to the new version, I was not able to open Firefox. I have tried several times uninstalling and re-downloading Firefox. It still will not open! What is wrong?

I have used Firefox on my computer for several years. Today, after upgrading to the new version, I was not able to open Firefox. I have tried several times uninstalling and re-downloading Firefox. It still will not open! Is the new version not compatible with Windows Vista?

I hope that link points to mozilla.com or mozilla.org
You will have to close firefox.exe with the Windows Task Manager from the "Processes" tab of the WTM since you don't have a widow to close.
The best way to close Firefox is through File > Exit, for those who stuck with the "Firefox" button click on the Firefox button then Exit. It is not perfect but it is a lot better than just closing the window with the "X" in the upper right corner

I cannot download info from my banking site since upgrading to the last version of Firefox

I can no longer download parts of my banking info since upgrading to the latest version of Firefox. Prior to this I had no problem bringing up statements. Now it gives me giberish. The bank says it supports up to 3.0 version, but not the later versions.

I think you must download and install the other supported version(except the latest 9.0.x) which is '''3.6.25''' from here:
http://www.mozilla.org/en-US/firefox/all-older.html
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version whichi understand is unsafe...what to do?

# Question
I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version which i understand is unsafe...what to do?

That was probably caused by your Firewall blocking the newly installed version of Firefox.
No known security issues with Firefox 3.6.17, which was just released this past week.

Just upgraded to firefox 4 and websites are now taking ages to load, there were no problems when I downloaded the upgrade. Is there a fault with the new version of firefox?

Just upgraded to firefox 4 and websites are now taking ages to load, there were no problems when I downloaded the upgrade. Is there a fault with the new version of firefox?

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

I tried to upgrade to the latest version of Firefox but on the Firefox start page is still says "you are not on the latest version of Firefox, upgrade now"

I tried to upgrade to the latest version of Firefox but on the Firefox start page it still says "you are not on the latest version of Firefox, upgrade now". The start page looks different so maybe it did upgrade but why does the reminder still show?

You may see that message below the Google search box on www.google.com/firefox which is the old Firefox default home page. It appears that page is no longer being maintained by Google. You appear to have the latest Firefox version.
'''If you want the Google search page as your home page,''' change your home page to '''''about:home''''' (a new, updated version of the old Google/Firefox home page is now built-in to Firefox).
*See --> http://support.mozilla.com/en-US/kb/How+to+set+the+home+page
Also see --> https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version 
You can also see your version on the ''Help > Troubleshooting Information'' display
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

On both of my laptops that upgraded to the new version of Firefox, chat feature doesn't work anymore. It still works on my 3rd laptop that I didn't upgrade.

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