On Demand Crash with no error message

Over the last few days our on demand has stopped allowing us to watch content. We have a broadbamd connection with no speed issues, we can watch BBCiplayer and access all the on demand menus to select what we want. But, as soon as you have selected an on demand title and the box tries to download, the screen freezes with the rotating triangle and the box just stops and reboots! We do not get any error message and at present have no other issues!
I have done all the obvious suggested things on the help screen (checking cable connections, rebooting, resetting registration ect) and rung BT help but after a frustrating 15 minutes of waiting and repeating our issue (apparantly their systems are running slow) the advisor asked to call back on my mobile. We have minimal signal in our home but we tried and after losing him twice he has not callled back! The advisor had started asking questions about our main BT socket before cut off so i wondered if he thought there might be a connection problem within the house, but I tried redoing all the connections for the hub and powerline adaptors in the main socket and it made no difference to our problem. I have limited knowledge and I just don't know where to start next.
We have had issues ever since we switched to BT vision from Sky of the box randomly switching itself off which have not been resolved by the recent software upgrade and I am fed up of paying for something that most of the time we can't use!

Hello totallyfrustrated,
Is this still happening? This is quite strange, could you send in your details if it's still a problem and we'll get back to you?
You can get our contact link by clicking on my username, it's under "About me".
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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I'm sorry to hear you are having this issue with iTunes. If you continue to have issues with iTunes crashing or hanging, you may find the troubleshooting steps outlined in the following article helpful:
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Sincerely,
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http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13801&sliceId=1&docTy...
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