On-Demand/On-Cloud vs On-premise or HybriD ?? What next..

Hi CRM Enthusiasts
A short intro about me, graduated in IT and joined one of SAP Consultancy firm back in 2006. And from there I was involved in numerous CRM implementations across the globe. So my forte is SAP CRM & Middleware, and light on ECC modules.
I started on SAP CRM 4.0 back then, and from then to now, things have evolved slowly but in a good way surely.
Now, as part of my job profile, I am responsible for designing the CRM architecture and action plan for next 5 years for my current employer. Its fascinating how things got changed in past one year or so, like Hybris acquisition, this came as a shocker as many of the companies did a huge amount investment in WCEM including mine, there are definitely pro-cons comparing WCEM with Hybris (Its not all about look and feel) I believe. And I want to believe that this investment is worthwhile.
Coming to a point now, what next ? We have got CRM on-premise and there is not much of it used today in our business, but there is huge opportunity to CRM to grow here. So is it worth building the blocks of Marketing, Sales, Interaction Centre on CRM 7.0 or should we start investing our resources On-cloud/On-demand SAP Cloud for Customer solutions. If it’s later, what are the limitation when compare to on-premise, I know this question is very wide, but for me and I guess, everyone out there need to know, how quickly and when we can get all the functionalities of on-premise with on-cloud or is theew an interim Hybrid solution integrating On-cloud (front end) with On-premise ??? What is the transition strategy of SAP ?? What happens to On-premise Customers ?? How secure is On-cloud?
There was a lot of buzz of this in Sapphire 2014, is Cloud the next big thing ?? If yes, can we have a SAP road map for this solution and how much will this solution support when compared to CRM on-premise solution.
Thanks in advance.
Cheers
MMM

Hi MMM,
Yes this product from SAP is indeed beautiful. You should also learn about SAP JAM in case you're not aware.. SAP JAM would definitely erase all earlier notions that SAP products can't look sexy
Regarding strategy of SAP, with the amount of time Cloud solutions are getting in SAPPHIRE, I can guess that the product is here to stay & SAP is coming out with new features & industry specific modules on a quick pace..
Now coming to your query on using C4C as a standalone solution.. Yes it can be used provided you utlise marketing features only.. For sales, it would lead to opportunity win/loss stage & for service tickets, it would end as "work completion"
Unlike SAP CRM, you cannot create sales/service orders or create invoices in C4C.. This is a 'line of business' solution.. Now the "popular CRM cloud solution" I talked about before also can't make invoices or sales orders except maybe through apps which needs to be customised & configured.
I had a query on CRM, while invoices are created, is financial settlement also taken care by SAP CRM on-premise or you need to integrate with ERP Fi-CO?
Now coming to your last query on SAP C4C for customers who aren't in SAP landscape. We specificaly did an integration with non sap BW for a major chemical company using middleware and the results are quite good.. I'll encourage you to go through several blogs posted by mentors which can help you to understand C4C capabilities.. I found this document to be quite useful.
With Regards,
Rahul

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