On Demand Surround Sound doesn't work using X1 Xi3

I have a Pace XG1v1 DVR and the Pace Xi3 satallites. My problem is that when I watch a program using On Demand it will not play in Surround Sound. Works perfect on the main XG1v1 box but not the satellites. Everything works fine on live or recorded programs just not the On Demand on the Xi3s! I have the Xi3 going into a Vizio TV then the optical cable coming out of it into a Sony Receiver. Yes, I have swapped out the companion boxes, keeping everything else the same, and the main box pushes the surround sound through when using On Demand. It only happens with the companion boxes; all 3 that I have! Is this a known proplem or what setting can I change to fix it? Please help.

ComcastPhill,
This is the 3rd time deputylynch has posted this and I believe ComcastNick or ComcastZach has already reached out to him.
I am all for getting problems solved but lets not unnecessarily duplicate efforts.
The OP has already received a great deal of help and input on this issue.
ComcastPhill wrote:
Hi deputylynch this is a unique issue that I am going to research and possibly escalated for you. I will let you know if I hear any updates or have someone contact you directly. Thank you

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