On demand

Spent half an hour scrolling to find movie. I would hit down button and would not respond, very slow. When I did finally get to the movie and selected, I got the message that on demand had timed out? That I had to reboot the system. This has not been the first time that it takes forever to find a movie. Verizon needs to stick to cell phones, TV is not in their wheelhouse, much less on the boat! I have also had trouble with channels 600 and 685 with the sound either stopping or the picture freezes. Took numerous calls to explain this! Can't wait till contract ends so I can drop service

If you're still having this issue, would you mind power cycling your router by removing the power cord for 60 seconds?
If the issue continues, let us know. We are here
~Jess

Similar Messages

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    Hello,
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  • Unable to Stream Video on Demand files from NAS on latest version of AMS 5.0.3

    Hi,
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    Thanks
    Jason
    UPDATE: to add further, I have just tested this on a Windows Server 2008 R2 Standard edition with the full UI and I get the exact behaviour/problems as documented above. The issue I am experiencing is not related to the fact I am using the core edition of Windows.

    HI,
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    Jason

  • Unable to pass variables from IRPT to on demand MDO in MII v12.2

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    Hi Michael,
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  • TNT On Demand Unable to Sign In - Please somebody help me

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    Solved!
    Go to Solution.

    carolamrt wrote:
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    TNT help and support (which is very minimal) specifically states if we are a Verizon customer to contact Verizon customer support. 
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    I spent 45 minutes on line with someone a few days ago with no result.  But he did something so that now I have to log into Facebook, Amazon, Hulu, Verizon, etc. over and over and over and my login is never saved.  When a tech specialist changes a setting they ought to let the customer know what is being changed so the customer can undo it.  This is most annoying.
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  • Error in SNC SMI Scenario  - Demand Data is Not Getting Displayed

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  • Demand is not getting updated in MD04

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    hi,
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  • Total Demand not getting calculated in Plg book 9ASNP94 -DATA VEW SNP94(1)

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  • Single Sign-On Netweaver Portal with Cornerstone On Demand

    Hi
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    Hi,
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  • Literally the worst customer support experience I've ever had to deal with -- Why don't they let their customers speak to supervisors on demand?

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    Having worked in customer service, I have some experience with this kind of situation.  Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors.  They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor.  One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want.  If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
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    Hello totallyfrustrated,
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    You can get our contact link by clicking on my username, it's under "About me".
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    Stephanie
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Can anyone tell me why a picture would change color when I try to download/upload it?  It is the exact same picture- chosen the same way and when it goes to any other program it changes the color (I've tried canvas on demand and mpixpro.  I've also tried

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  • FIOS TV Multi Room DVR Video On Demand errors

    I recently activated FIOS TV (already had FIOS Internet and Freedom phone) and received 5 STBs (1-QIP7216-1 DVR, two HD STBs a second HD DVR (QIP-6400 and a standard def STB) connected via COAX (MoCA) to an Actiontec Gen2 wireless router. Since the TV service install 1 month ago I have been on the phone with FIOS tech support at least a dozen times trying to resolve intermitent internet connectivity problems and most recently issues with FIOS TV features (i.e. Video on demand and multi-room DVR configurations). The Video on Demand issues would manifest as VOD_6 (request timeouts). Each time I worked with tech support to reset the router, power off the STB, etc and sometimes the VOD service would activate.
    Last week VOD failed again and the FIOS tech I spoke to was havnig difficulties remotely connecting to my STBs (a common situation from previous tech support calls). He dispatched a technician to visit my home to check DB levels for each of my STBs. The field tech arrived two days ago and brought a new QIP7216-1 and a new router. It took over an hour for him to get them working even with help from remote support (they couldn't "see" the STBs). Once they were able to flush out the issues, he departed but unfortunately he left without enabling the multi-room DVR functionality. I called FIOS support yesterday and the remote technician had significant difficulties getting the "system" to recognize my configuration and he eventually broke off our call so he could escalate to Video support. He called me back hours later once he felt that they had resolved all the configuration issues and when I checked everything seemed to be working.
    This morning I tried to program my DVD from my Verizon cellphone (this was working last week) and the DVR displayed a message that my account was not authorized. I called into FIOS support and the automated service attempted repair which included a "reload" of the STB firmware. Once the automated system felt I should be able to continue I noticed that the Video on Demand error VOD_5 happened when I tried to select it and now the option for Remote DVR programming is nolonger available on any menu!
    I called back to tech support and the technician had me unplug and restart the STB but he was having issues remotely accessing the STB. He broke off the call explaining that he needed to escalate to Video Networking specialists and I'm awaiting his call back.
    I am wondering if my experience is common and whether someone else has encountered (and resolved) these frustrating issues. I can't believe that Verizon expects users to have to re-boot routers and STBs anytime a feature is accessed. Hopefully one of the Verizon employees who monitor these forums can see some commonality and suggest a course of action that will bring relief. I have spent more hours troubleshooting my configuration than I've enjoyed the entertainment offerings, Please help! 

    Hi gr8scot,
    Since my original post I can attest that I've made it through 2 weeks without any error messages or unavailable features (fingers and toes crossed) . I can identify with your frustration and hope that once they exorcise the demons from your configuration (if you hang on) it seems that eventually the solution stabilizes. 
    In my case I found some help by contacting the Verizon Customer Relations team at 800-483-7988. Once I got these folks engaged I can say that my blood pressure returned to lower levels as they were in daily communications with me until I was satisfied that my issues were resolved. 
    It's unfortunate that it had to get to that point for me (and for you too) but it was fairly apparent that something about my equipment configuration was confused within the Verizon FIOS provisioning applications (my issues seem to have developed around the time of any equipment or service changes). I spoke to some very dedicated and personable FIOS tech support agents (unfortunately I actually got to know them very well after spending hours on the phone). It was clear to me that they were doing the best that they could and the issues were way above their toolset and my big beef was the lack of communication that happened once the first level folks had to pass the problem off to either the "network group" or the developers. 
    Good luck and hope we both can eventually get to enjoy our entertainment systems.

  • ACS 5.3.0.40 On-demand Full Backup failed.

    Hi,
    I have ACS 5.3.0.40 Primary Secondary Authenticators , of which the Scheduled backup has stopped.
    When checked the :
    Monitoring Configuration >
    System Operations >
    Data Management >
    Removal and Backup
    > Incremental Backup , it had changed to OFF mode. without any reason.
    The same was observed earlier too.
    I have made the
    Incremental Backup to ON and intiated the
    View Full Database Backup Now. But it wasn't successful and reported an Error:
    FullBackupOnDemand-Job Incremental Backup Utility System Fri Dec 28 11:56:57 IST 2012 Incremental Backup Failed: CARS_APP_BACKUP_FAILED : -404 : Application backup error Failed
    Later i did the acs stop/start  "view-jobmanager" and  initiated the On-demand Full Backup , but no luck, same error reported this time too.
    Has any one faced similar type of error /problem reported , please let me know the solution.
    Thanks & Regards.

    One other thing; if this does end up being an issue with disk space it is worth considering patch 5.3.0.40.6 or later since improves database management processes
    This cumulative patch includes fixes/enhancements related to disk management to avoid following issue
    CSCtz24314: ACS 5.x *still* runs out of disk space
    and also fix for
    CSCua51804: View backup fails   even when there is space in disk
    Following is taken from the readme for this patch
       The Monitoring and Reporting database can increase when as records are collected. There are two mechanisms to reduce this size and prevent it from exceeding the maximum limit.
    1. Purge: In this mechanism the data will be purged based on the configured data retention period or upon reaching the upper limit of the database.
    2. Compress: This mechanism frees up unused space in the database without deleting any records.
    Previously the compress option could only be run manually. In ACS 5.3 Patch 6 there are enhancements so it will run daily at a predefined time, automatically when specific criteria are met. Similarly by default purge job runs every day at 4 AM. In Patch 6 new option provided to do on demand purge as well.
    The new solution is to perform the Monitoring and Reporting database compress automatically.
    2.       New GUI option is provided to enable the Monitoring and Reporting database compress to run on every day at 5 AM. This can be configured under GUI Monitoring And Configuration -> System Operations -> Data Management -> Removal and Backup
    3.       Changed the upper and lower limit of purging of Monitoring and Reporting data. This is to make sure at lower limit itself ACS has enough space to take the backup. The maximum size allocated for monitoring and reporting database is 42% of /opt( 139 GB). The lower Limit at which ACS purges the data by taking the backup is 60% of maximum size Monitoring and Reporting database (83.42 GB). The upper limit at which ACS purges the data without taking backup is 80% of maximum size Monitoring and Reporting database (111.22 GB).
    4. The acsview-database compress operation stops all services till 5.3 patch 5 , now only Monitoring and Reporting related services are stopped during this operation.
    5. Provided “On demand purge” option in Monitoring and Reporting GUI. This option will not try to take any backup, it will purge the data based on window size configured.
    6. Even if the “Enable ACS View Database compress” option is not enabled in GUI then also automatic view database compress will be triggered if the physical size of Monitoring and Reporting database reached to the upper limit of its size.
    7. This automatic database compress takes place only when the “LogRecovery” feature is enabled, this is to make sure that the logging which happens during this operation will be recovered once this operation is completed. ACS generates alert when there is a need to do automatic database compress and also to enable this feature.
    8. Before enabling “LogRecovery” feature configure the Logging Categories in such way that only mandatory data to log into Local Log Target and Remote Log Target as Log collector under System Administration > ... > Configuration > Log Configuration
    This “LogRecovery” feature can recover the logs only if the logs are present under local log target.
    9       This automatic database compress operation also performed only when the difference between actual and physical size of Monitoring and Reporting database size is > 50GB.
    10 The new CLI “acsview” with option “show-dbsize” is provided to show the actual and physical size of the Monitoring and Reporting database. This is available in “acs-config” mode.
               acsview     show-dbsize     Show the actual and physical size of View DB and transaction log file

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