On ebay i can't send question to sellers.have norton virus program wind.7

I have win.7, norton virus program..norton 360.firefox browser i installed about 2 mo.ago.i use ebay a lot.i can do everything on it except,down at the bottom of the page is a ASK A QUESTION of the seller.the only hitch is when you have to type a number in a box,then click on Send.well,it won't accept the number i enter,goes back to the page,ontop it says: please reenter the area below: its always the numbers in the box.so whats wrong? tks..

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!

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