On final attempt to unlock phone, don't want my info wiped

I had a password to lock my phone, although at the time I created my blackberry account and linked my email last night it was not enabled. I created a different password to open my blackberry account.  Then picked up the phone later and tried to unlock it.  I used the password I thought I typed in to create my BB account but it didn't work. Does that password over ride any previous password.  I have tried the original password, the password I used to encrypt my files and the BB account password.  None of them worked.  I got to the final attempt and saw that my info would be wiped if I failed.  I had not had a chance to back up my contacts or any info on my phone yet.  I was able to get into my blackberry account online with my password and was hoping plugging the phone into the computer would somehow trigger the phone to unlock.  Why was I able to get onto my account online and not my phone.  Will the computer and phone communicate without the phone being unlocked?

RYLES wrote:
Hi Guys,
I am a first time user of BB, yesterday i installed Blackberry desktop hoping to manage the BB better and transfer files to and from the BB device. It prompt me password and tried until the final attempt prompt me. Now i cannot unlock my BB unit. Could you give recommendation how to recover my BB. As i'v said this is just my third day of using the unit.
Please advice how to unlock.
Thanks,
RYLES
Hi and Welcome to the Community!
The password counter on the device is the same as from your PC when you connect them. Consequently, since you say that you've consumed all attempts, your BB has wiped itself clean of all personal information. But, you will need to explain further the highlighted text above...if you exhausted all of your attempts, the password lock configuration would as well have been cleared, and you should have no password challenge to unlock your BB now. So that is a bit conflicting...can you provide more detail about that?
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • If I have an old iPhone 4 that is not factory unlocked how could I unlocked? Don't want any anymore to jailbreak it

    If I have an old iPhone 4 that is not factory unlocked how could I unlocked? Don't want any anymore to jailbreak it

    I have looked around here. And I've actually in person helped a number of people clear a jailbreak from an iPhone and they work fine. The OPs biggest hurdle is likely to be the process of obtaining an unlock from the cell provider.
    The mistake many people make is waiting to Restore until the unlock is approved. They should Restore prior to even getting the unlock approval then do it again after they receive it.
    As most people know who have been here awhile we see the ones who have problems, not the ones who have successfully done the process.
    If you go by ASC noone would ever buy an iDevice.

  • Hi ! Please my iphone is on the activation page and i can't do nothing, there is a sim card into but itune don't recognise it, and the phone don't want to activate. I tried everything, and before the reboot the iphone 3 was worked verry well. Please help

    Please my iphone is on the activation page and i can't do nothing, there is a sim card into but itune don't recognise it, and the phone don't want to activate. I tried everything, and before the reboot the iphone 3 was worked verry well. Please help me !

    Hello there, rebeccallouche.
    The following Knowledge Base article offers up some great steps and links to some additional information that is pertinent when having activation issues with your iPhone:
    iPhone: Troubleshooting activation issues
    http://support.apple.com/kb/ts3424
    Additionally, if the iPhone is not being recognized in iTunes this article will be useful as well:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Just got a new iPad, but I don't want the info from my old on this one. How to I set it up again?

    Just got a new iPad, but I don't want the info from my old on this one. How to I set it up again?

    Here's an article on how to setup your new iPad.
    http://ipad.about.com/od/iPad-Tutorials/ss/How-To-Set-Up-An-iPad-For-First-Time- Use.htm

  • I don't want previous info to pop up when I'm filling in forms. How do I keep that from happening?

    When I fill in forms, suggestions (previous answers) pop up. I don't want this to happen.
    e.g. when I began typing my email address to register, firefox gave me the address as a choice

    Do a malware check with some malware scanning programs.<br />
    You need to scan with all programs because each program detects different malware.<br />
    Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
    * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    * http://www.superantispyware.com/ - SuperAntispyware
    * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    See also:
    * "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • Apps which records attempts at unlocking phone

    Are there any apps which will record the times which someone tried to use your phone but got caught at the lock screen?
    ...or perhaps some sort of alternative lock passcode screen which you could turn on instead that would record data like this after they swipe open the phone?
    Thanks!
    Message was edited by: LePatrick

    It wouldn't, I just wanna catch someone doing it. Thought there might be some sort of security application which would do it, report the location or take a photo of the person trying to unlock it.
    Thanks for the speedy reply man!

  • Applications auto add to all i-Pods / i-Phones - Don't Want to...Help

    Ok...Got iTunes with Several people in the family using it.
    We use one account.
    When someone downloads an APP - then everyone get's that app.
    Unfortunately My Apps are unique and theirs are too...
    Is there a way when you buy or download an App that it DOES NOT auto add to all the iPods / iPhones?
    I don't mind having to go in and choose it among the list.

    Select your iPod in iTunes.
    Click the Apps tab.
    Uncheck the items you do not want.

  • Hi, I am wondering how best to set up the kids ipad minis on my account.  I don't want their school work on my devices and they don't want my info on theirs.  Do I set them up their own Apple ID?

    Is anyone able to help me with how I have each ipad set up with only what that person wants on it.  Currently we all get each other's apps etc and this is becoming a pain.

    There's a few ways of managing multiple devices on a single computer (and keeping seperate content on each). The following document is worth checking through:
    How to use multiple iPods, iPads, or iPhones with one computer

  • How do you know if your ical is published? Or find out, I have an iCloud account, I don't want my info to be public?

    How can you tell if your ical is publish, I have an icloud account, I do not want other to see my calendar, all of my caledars are under icloud.  Is this private? Wha is the best choice for your default calander?

    If you have access to a Mac couldn't you receive your verification via iMessage and work to view you iCloud Account?

  • Look folks I don't want to down load a mobile browser for any phone so would please stop trying to foce it down my throat.

    all I have is a track-phone I don't have any fancy I-pad or Android phone don't want one I don't text anyone I don't use the internet all I use it for is to call home before I leave from work for a grocery list.
    and every time you try to download that browser onto my PC I have one hell of a time to get Firefox to load onto my PC.
    so please quit sending that download to my PC thank you for your time
    Stan

    We don't force download anything to your PC unless its updates for desktop firefox. If you are talking about the firefox home page, you need to change it.
    * [[How to set the home page]]

  • HT1212 hi, I have an Iphone 4 and I've recently changed my passcode but forgot it the next day. After several attempts to unlock the phone says iphone disabled connect to itunes however my phone is not synced to itunes or any computer so what do i do?

    HI,
    I HAVE AN IPHONE4, I CHANGED MY PASSCODE BUT FORGOT WHAT IT WAS THE NEXT DAY, AFTER SEVERAL ATTEMPTS TO UNLOCK MY PHONE BECAM DISABLED AND SAYING IPHONE DISABLED CONNECT TO ITUNES, HOWEVER MY PHONE ISNT SYNCED TO ITUNES NOR A COMPUTER, PLEASE TELL ME WHAT DO I DO AND HOW TO REGAIN ACCESS TO MY PHONE?

    You will have to put your phone into recovery mode and restore the phone as new. Since you don't have a back up, you will lose all the data on your phone but you will be able to use it again.
    Use this article iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212?viewlocale=en_US
    Good luck!

  • I am traveling in Chile, South America. I purchased an Entel sym card and I can make and receive phone calls, but the internet only works on WiFi. Do I need to region unlock or what? I willl only be here for A month and a half so I don't want to buy a pho

    I am traveling in Chile, South America. I purchased an Entel sym card and I can make and receive phone calls, but the internet only works on WiFi. Do I need to region unlock or what? I willl only be here for A month and a half so I don't want to buy a phone. Any suggestions?

    Most of the current Apple Intel based computers are comparable in CPU speed. I don't think it is so much the model of laptop as it is the memory, and storage capacity of the machine. If you are going to use FCP on a regular basis, perhaps as a professional or semi-professional, then you should think about the maximum memory and a very large capacity internal disk drive. For instance, one hour of finished compressed video will take up about 1.5 to 2Gbytes of disk space. If you add up the raw footage and still imagery and audio, you'll use up your disk drive capacity real quick. So a hard disk on the order of 750Gbytes @ 7200rpms might be good for video editing. 5400RPMs might be slow to rendering times. Rendering a video might take up a lot of memory so more memory is better e.g. 8Gbytes.
    As a rule of thumb, once you get to about 80% of your disk drive or memory you'll see degradation of performance.
    You can check out macsales.com. THey have a menu system that will allow you to pick and choose from various alternatives. BTW, it's been said that although Macs are typically spec'd at a certain memory size, macsales.com found that Apple computers will actually support higher memory levels. That is, if 4Gbytes are spec'd, some machines support 6Gbytes. macsales.com will provide the guidance for you.
    You might also consider buying an external disk e.g. 500Gbytes to carry around with you for back-up or transport to another machine.

  • HT201328 going to Italy in the fall.  Have read that all European phones are sold unlocked.  I don't want to pay a ton of money to use phone.  Is it better to unlock this phone and get an Italian carrier upon arrival or should I just buy a local throw-awa

    going to Italy in the fall  Have read that all European phones are sold unlocked.  I don't want to spend a fortune on roaming.  Is it better to unlock this phone and get an Italian carrier upon arrival or should I just buy a local throw-away phone when I get there?

    going to Italy in the fall  Have read that all European phones are sold unlocked.  I don't want to spend a fortune on roaming.  Is it better to unlock this phone and get an Italian carrier upon arrival or should I just buy a local throw-away phone when I get there?

  • Cant unlock phone! Help!

    Hi all! Does anyone happen to know Verizon default pin code? My 4 year old was playing with my brand new S5 and apparently the phone locked on her. So instead of asking me to do pattern she must have tried to do it herself.  Which in turn locked my phone! I already tried the pin I entered just in case I forgot my pattern.  That's not the pin.  I think she may have even attempted that too lol that's only thing I can think.  My phone will reset after 2 more failed attempts.  I've tried the pin I chose a couple times, last 4 of phone, 1111, 1234, 0000. Please help! I JUST started my service today!  Not a good beginning lol

    I do not have Android, but I have heard it will ask you to enter Google account credentials. Maybe someone else can way in to confirm.
    I found this type of info on several websites:
    I forgot my phones pin and I can't remember it, I don't want to wipe the phone because I need some of the data on it, what can I do?
    If you don't want to wipe your phone, you may still unlock it using your Google account credentials. Please do the following.
    Tap "Forgot Password" button on your screen.
    Enter the Google account and password you are using on your phone.
    That's it. Your phone should now be unlocked.
    If you are still unable to unlock your device, I'm sorry to say that you might need to hard reset your device.

  • Unable to unlock phone -- How to backup photos when touch is not working

        
    Hello Experts,
    My HTC 8X running windows phone 8.1 update (dev Preview) had some password unlock attempts in my pocket and now its currently on the screen where its asking me to enter A1B2C3 to try to enter the password again.
    My problem is that the left side of the touch screen is not responding so i am unable to type 'A1'
    Is there ANY way I can unlock my phone and take a backup of the pictures on it.
    I don't want to reset my phone as I have very important pics on it and I didn't turn on the auto upload feature of pictures to OneDrive.
    Please help as I really cannot reset my phone and delete the pictures.
    Please note that the phone is getting detected on the computer but I am unable to see the storage to do a backup.
    Thanks in advance
    Digvijay
    Thanks, Digvijay Nath

    Hi everybody.
    I have the same issue on a Nokia Lumia 925. Yesterday the screen stopped working, due to an accident. The phone is locked with a NIP so I cannot unlock it and when I connect it to the PC I cannot see its data, which is not saved on OneDrive by the way. The
    Windows Phone App on Windows 8 asks me to unlock the phone to see its content, but I cannot do that since the screen is broken, and the Windows Explorer on Windows 8 (and XP also) recognizes the phone correctly but cannot display any of the files on it. It
    says the device is empty.
    I understand that I need to send my phone to have its screen replaced or fixed, but I sure do not want to delete its files, and would like to backup them before I send away my phone, specially the pics and videos. Maybe on these months you have come up with
    a way to do that I guess?
    Thanks in advance, regards.

Maybe you are looking for

  • Ability to link directly to a specific portion of text, not a page view or zoomed view

    Adobe Acrobat XI Pro - it is still a pdf editor according to the description Adobe has on its product description pages. So why is it so clunky to create a basic link to a specific sentence or paragraph? This feature works seamlessly in Word. Yes, in

  • How Can I get personal java example source?

    i want to know how to program with p-java. How Can I get personal java example source? and where can i get them?

  • Project Transfer From Plant to Plant

    Dear All, We have New Plant created 2000. 1000-nm3-abc25 has been created in 1000 Plant earlier and now we will in process of transfer of this project to 2000 Plant. We have Open PR/PO, Advances, Stock, CWIP etc on our Projects. Almost 90% of the Bud

  • Does Audition 3 do MIDI routing, merging, etc.?

    I have one MIDI in and one MIDI out on my audio card and four MIDI ins and four MIDI outs on a USB interface. I would like to be able to use some of these ports to connect synths and controllers together in various ways, rather than having them all g

  • Welcome to Firefox Page always loading at startup.

    Every time I start firefox, the Welcome to Firefox webpage loads up, regardless of if I go in and reset my homepage or if I make it startup as with a blank page. This only started happening after I updated to version 13.0 I tried many of the availabl