On four occasions i have bought items for my game sims freeplay but once the order has been placed, the money has been deducted from my bank account but has not been placed in the game, this last one was for nearly £35
On three or four occasions i have purchased items on my sims game for the ipad and koney has been deducted from my account but the items have not been purchased. Now about 10 minuted ago i purchased money for the sims game of a cost or around £35 and money has been deducted out of my bank account and i have not had the simoleons inserted into the game. What can i do
Let's see. You tried to purchase items three or four times and each time it didn't work. So why would you expect that a fourth (or fifth time) would suddenly work?
Have you contacted the developer of the game to see what the problem is?
Similar Messages
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1. Money got deducetd from my account in favor to iTunes store although i purchased nothing.
2. I checked with iTunes Purchases it confirms that nothing is purchased.
3. How can i know why the money has been deducted from my sccount ?See Here > http://support.apple.com/kb/HT3702
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I purchased the monthly download offer for Photoshop and Lightroom The first installment has been taken from my bank account, but no Lightroom has been downloaded. I managed to get a 'free 30 day trial' for the photoshop!. How do I contact Adobe about this. Any help
Thanks for replying.
To your question, yes I did follow the process listed in Install and Update apps. I have a Creative Cloud ID.
I had previously trialled the Lightroom and thought that this was preventing Lightroom from downloading, so I uninstalled it, then tried again to download it. I thought this was working, but at the end of the download, the message said that the trial had expired and I needed to buy.
I also cannot understand why the CC has downloaded as a free 30 day trial instead of the year I signed up for..Hoping you can help. Cheers -
The constitution of India (Full) app is shown as 170 rupees in the app store. Today I bought the app and 280 rupees is deducted from my bank account. Can anyone please confirm what is the actual price of the app.
It's listed in the store as 170. What shows on your email receipt and/or on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option you should then see a Purchase History section with a 'see all' link to the right of it, if you click on that link your purchases should be listed with the most recent above the list.
And did you add or change the credit card details on your iTunes account when making the purchase ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been overcharged for the app then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
A deduction was made from my bank account on 10/19/12 by APPLE ITUNES STORE
for a purchase and/or payment that I never made and nver authorized. I want to know why
this $$$ was deducted and for what purpose. I ALSO WANT MY $$$ REFUNDED TO MY
ACCOUNT IMMEDIATELYStop shouting. We are all itunes users just like you.
Look at your purchase history and see what the charges were for.
If you beleive it was in error then contact itunes support -
I pre-ordered a movie for my ipad2 and the money was deducted from my iTunes account. I can't find the movie. It does not show under "purchases" nor
the video app.How to move rented itunes movie from Imac to Ipad? - https://discussions.apple.com/message/17113392
iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod - http://support.apple.com/kb/TS1497 - incompatible format for devices. -
I want ti know the receipt of payment that i purchased one year astrill program using so kindly give me the receipt of payment to give that to astrill support because i have the problem with them because i already paid around 70$ in apple store for this astrill yesterday and till now i didn't get anything
Purchased 2 years of service last year (desktop, not just for the iOS). Shortly after signing up and paying, my account was terminated stating there was no paymen. I was treated like a criminal, required to jump through a million hoops - then service as turned back on.
Few months later - service was terminated again, sighting I was spamming on the account. Nope, never spammed...and no bots or viruses spamming. Few days later they turned on the account.
Two week ago I contact support via chat. Representative was the most rude I've ever encountered, with insults to allogations. He terminated my account, stating 'there was a mistake' and I my account should not have been active. Now I'm being treated like a criminal and 2 weeks and nothing has been resolved. They appear to be unable to access the payment details to do the research.
For anyone considreing using Astrill services please keep the following in mind:
Service will be slow. You will find yourself having to constantly change servers.
Many websites (IE CraigsList) ban the Astrill IPs.
Many website force you through hoops... so extra captchas for instance for Google to search.
Support beyond the 'download latest version' and 'clear cache' is hard to get.
Expect the familiar off-shore support models we have grown to love and cherish over the years.
Keep your payment record at your fingertips because you never know when you'll be called upon to prove yourself over and over.
Though the VPN service is slow and clunky, it is the business practices and customer treatment that has me here writing to warn all of you to know what to expect before providing payment. I was 'ok' w/the service, it worked... but havea real problem w/how they treat everyone. -
Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.
Hi Benjamins,
I've checked your account—you have two ExportPDF subscriptions. One placed on October 20 2013, and the other placed on October 11 of this year. So, you were probably charged the auto renewal for the subscription placed in 2013, and then the new charge for this year's order.
Please Contact Customer Care so that an agent can help get things situated for you. There's no reason to have two subscriptions to the same service, so an agent can help you cancel one, if you'd like.
Best,
Sara -
I have set up two email accounts on my iphone4, one with tiscali, my ISP, and the other on gmail. I am able to receive emails on both accounts, and can send emails from my gmail account, but am "Unable to Send Email" from my tiscali (talktalk) account. I get the error message "A copy has been placed in your Outbox. The sender address "name"@tiscali.co.uk was rejected by the server".
Hi apmichael,
If you are having issues sending email from one of your mail accounts on your iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden -
Money has been taken from my bank account for items I havnt purchased, Who do I contact about this
Money has been taken from my bank account for items I hav'nt purchased, My bank says to contact I tunes but I cannot find out who to contact, so trying this to see if anyone else has had the same problem
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Recently I logout from App Store and immediately I logged into the App Store .After that I clicked the FaceTime and it is asking for signin.so I entered the credentials and clicked on signin .at that moment I got one pop up like rupees 5/- deducted from your carrier account
from that moment onwards its keep on deducting the amount from mobile money account.its nothing but when I am enable the feature like FaceTime and imessage you are keep on deducting the amount from the carrier account
actually I can use the FaceTime and iMessage through internet right
then how can you deduct the amount from carrier even if the Internet is on in my mobile
can you please resolve this issue asap
iam facing this issue from so many days
but today very frequently the amount got deducted
if you need any information regarding this please let me know
i facing so many problem in my iPhone after installing iOS 7.0
from that time onwards repeadtly facing the performance issues
can you please check it with high priority
actualy now I'm not even switch on the Internet because of money deduction every time of rupees 5/-
one more issue was if iam trying to on the cellular data ,when i on the cellular data I.e., 2Giam not getting the internet
if enable the 3G and off it immediatly then I am getting Internet for that day
one that day if I off and on the cellular data,then it works correctlyRecently I logout from App Store and immediately I logged into the App Store .After that I clicked the FaceTime and it is asking for signin.so I entered the credentials and clicked on signin .at that moment I got one pop up like rupees 5/- deducted from your carrier account
from that moment onwards its keep on deducting the amount from mobile money account.its nothing but when I am enable the feature like FaceTime and imessage you are keep on deducting the amount from the carrier account
actually I can use the FaceTime and iMessage through internet right
then how can you deduct the amount from carrier even if the Internet is on in my mobile
can you please resolve this issue asap
iam facing this issue from so many days
but today very frequently the amount got deducted
if you need any information regarding this please let me know
i facing so many problem in my iPhone after installing iOS 7.0
from that time onwards repeadtly facing the performance issues
can you please check it with high priority
actualy now I'm not even switch on the Internet because of money deduction every time of rupees 5/-
one more issue was if iam trying to on the cellular data ,when i on the cellular data I.e., 2Giam not getting the internet
if enable the 3G and off it immediatly then I am getting Internet for that day
one that day if I off and on the cellular data,then it works correctly -
Hi there
Please can anyone advise? I have had a couple of transactions from my bank account, one for around £28, not from me, then there was a strange
refund of £9.17! I have searched iTunes website for help with this, but can`t seem to find any help with this matter! Will phone bank but I don`t
think they`ll offer much help as I have an itunes account set up! I know I can call a telephone number itunes provide, but don`t want to pay big charges!
Many thanks!First of all this is not the forum to be discussing this. Second, these are user-to-user forums and Apple does not have a support presence here. Since this involves a disputed payment you need to contact Apple directly for resolution.
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hi my account was locked for some security reasons and i forget the securicty questions and when i am trying to reset my password through email i am not gettig mail to my id can any one help.
<Edited by Host>Have you checked Spam? I have noticed recently in my Gmail that Google sends some mails from Apple to the Spam folder.
<Edited by Host> -
But when I bought an app the $25 didn't change and I think it took money from my bank account.I want to know if the changing is just slow or if it took money.
RolandJ24 wrote:
... .Is there any way to check,...
See Here > http://support.apple.com/kb/HT1918
... if so can I change it and get the 99 cents from the app put on the credit?
This is not possible...
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