On going registering Problems

Dear all Blackberry Fans,
Please bare with me as this is my first post and a proud user of my Pearl 8100. I'm hoping that anyone here be able to help me with a solution regarding registering my PIN, but not sure if I'm in the right forum for this. Anyway, the problem I'm experiencing is registering my BB Pearl Pin and IMEI to the BIS as its already been registered with the previous owner. I brought the Phone legitimately from the previous owner last year which was on Vodafone UK network and been using it on a pay as you go tariff as a second phone.
This week I asked and received the NUC (Network Unlock Code) from Vodafone themselves so I could use it on my preferred o2 network and then added the Blackberry tariff to my existing contract. Everything was all going according to plan until I realised that I couldn't register my phone PIN and IMEI on BIS as its already been registered by the previous owner. So, I contacted my network provider (o2), explained the situation, they told me to contact Vodafone which I did, again explained the problem to them and Vodafone said to contact the original owner, again I did and told me he contacted Vodafone last year confirming that he's no longer in precession of that handset, saying that I need to contact Vodafone again. And guess what!...I have and they told me that I need to contact the original owner again as he's got the PIN ! Well I'm confused now as I got the PIN and now becoming increasingly frustrated as I'm now paying for the Blackberry services.....yet I can't use it.
If you don't mind me saying that this has created a massive headache for me as I'm going round in circles and at a dead end. All I want is Vodafone to re-release the handset so I can register it to my o2 account, but talking to them is like talking to a brick wall.
Anyway, I decided to use this forum as a last resort and hope someone here might be able to help me before I abandon any hope and ditch Blackberry altogether! (Not that I want to)
Any help or suggestions will be much appreciated.
Look forward to your reply
Regards
David Mapleston
Message Edited by WildgooseUK on 04-11-2008 02:44 AM

Hi WildgooseUK! I’m sorry to hear that. Previous owner should help you out either by providing required details or contact Vodafone to convince them that HH is legitimately transferred to you. You know carriers are become skeptical in erasing user accounts or providing password (as they can reset the accounts passwords as well). They need to be sure that user’s authenticity.
Ya for using in BIS you need to have the required info otherwise it’s of no use…
tanzim
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