On Hold For 1 hour and 27 minutes...
Really? Surely after speaking to three different people (last supervisor was Randy), someone at ATT can step up and help. I am getting no solutions to my problem...willing to pay for more data for the rest of the month...noone can help me. Seriously? How do I register a complaint? Make that 1 hour and 30 minutes.
Hi there
I’m sorry to hear that you were unable to reach our support representatives due to an unusually long wait time. We may have been experiencing high call/chat volume at that time. I’d be happy to offer my assistance should there be anything we can help with! Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to reach you
Thanks,
Charise
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Not able to receive calls...and I've been on hold for 2 hours and 15 minutes with att
My Samsung Galaxy 5s will not receive any calls, I can text and call out but all incoming calls go to voicemail.. and no one at att customer service will take the call...I've been on hold for 2 hours and 15 minutes now and still holding. Does hours on hold with att count as minutes /phone usage ? Jk I know it does ...screwing me in both ends
Some people are being affected by network issues. The support line and live chat queues are being hammered with customers in similar situations.
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My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.
Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M. -
Help - i recently made put together a high quality movie for a relative, it has taken me months to complete and it goes for a total of 9 hours and 43 minutes ,however, it won't let me export the video at all! please help - its taken ages to make it!
9 hours??!
Twice the length of a cinema epic?
How are you expecting to distribute it?
iDVD encoding settings:
http://docs.info.apple.com/article.html?path=iDVD/7.0/en/11417.html
Short version:
Best Performance is for videos of up to 60 minutes
Best Quality is for videos of up to 120 minutes
Professional Quality is also for up to 120 minutes but even higher quality (and takes much longer)
That was for single-layer DVDs. Double these numbers for dual-layer DVDs.
Professional Quality: The Professional Quality option uses advanced technology to encode your video, resulting in the best quality of video possible on your burned DVD. You can select this option regardless of your project’s duration (up to 2 hours of video for a single-layer disc and 4 hours for a double-layer disc). Because Professional Quality encoding is time-consuming (requiring about twice as much time to encode a project as the High Quality option, for example) choose it only if you are not concerned abo
In both cases the maximum length includes titles, transitions and effects etc. Allow about 15 minutes for these.
You can use the amount of video in your project as a rough determination of which method to choose. If your project has an hour or less of video (for a single-layer disc), choose Best Performance. If it has between 1 and 2 hours of video (for a single-layer disc), choose High Quality. If you want the best possible encoding quality for projects that are up to 2 hours (for a single-layer disc), choose Professional Quality. This option takes about twice as long as the High Quality option, so select it only if time is not an issue for you.
Use the Capacity meter in the Project Info window (choose Project > Project Info) to determine how many minutes of video your project contains.
NOTE: With the Best Performance setting, you can turn background encoding off by choosing Advanced > “Encode in Background.” The checkmark is removed to show it’s no longer selected. Turning off background encoding can help performance if your system seems sluggish.
And whilst checking these settings in iDVD Preferences, make sure that the settings for NTSC/PAL and DV/DV Widescreen are also what you want.
http://support.apple.com/kb/HT1502?viewlocale=en_US -
I just rented a movie on my Apple TV and waited 2 1/2 hrs for it to download, which is fine, but when I paused it to run to the kitchen and came back and resumed...it said "Ready to play in 5 hours and 16 minutes. What in the world!? My 24 hrs will be up b4 I can watch
You must have a slower connection if it took 2.5 hours, did you pause it or exit out to the main screen? I've paused movies many times and it resumes..it could be due to the connection as well so what is your actual speed? Check www.speedtest.net Wifi or ethernet? Have you changed the DNS settings?
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My iphone 4s shut off and wont turn back on. I was on it one minute, then put in down, and then it was shut off. I plugged it in as i slept and its been on the charger for 6 hours and it still hasnt come on. My lock btton is also broken, so how do i turn it back on?
You might try posting in the iPhone forum. This is the iPad forum.
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My iPhone4 won't turn on even after being charged for 1 hour and when I plug it into my computer nothing happens. PLEASE HELP
I have a similar (if not the exact same) problem! Here are some more details if they are helpful.
My iPhone 4 died earlier today and will not turn back on. It seemed that the battery died while it was not in use. I attempted to charge it on one charging cord in multiple wall outlets and none worked. Assuming it was a malfunction in the cord, I took my phone home to try charging it there.
Again, I attempted charging it in multiple outlets with a different cord than previously used. None of these seemed to work, though they would flash the Connect to Power screen for a brief moment before returning to a black screen. I assumed that my phone was simply so depleted of battery that it needed a long charge.
I charged it for 30+ minutes without any success, then attempted to charge it through my MacBook instead of through a wall outlet. iTunes did not even recognize that my phone plugged in (and still hasn't). I've attempted charging it for an extended period of time (1+ hour) with no luck. Sometimes when I press the Power button it will flash the Connect to Power screen once more before returning to black.
The Apple logo never appears, nor does any apparent progress on charging. I have attempted holding down the Power and Home buttons simultaneously for 10 - 30 second increments. Still no luck. There is no reason anything should be happening with this phone that I can identify.
I have no warranty and just recently replaced my previous phone which had had similar problems before completely crashing. This is a phone new to me that was previously used but in almost new conditions and factory reset by Apple prior to my purchase.
Does this mean that my phone battery is dead?
Is there anything else I can do?? -
Sooo basically i bought this imac on craiglist it was a 2009 and well the owner of it...didnt give me the passwords of the accounts, so i asked her by txt if she knew them and well i got no answe..go figure right? anyways i had to look up online how to factory reset it and well i found a very helpful video on youtube, and well it worked all the way up to the reinstall mac os lion which i had not purchased prev..so i called apple and they helped me buy and today i got the code and redeemed it and well i was really excited because that was the last step...until i turned on my imac..hit reinstall mac os lion, signed it, and worked and then!!! It said i would have to wait 335 hours and 53 minutes which i was like OMG how big is this file...i looked it up and well its not THAT big and well even though i left it for awhile...it didnt change...it was not downloading anything, ugh im so fustrated i dont know what to do anymore =(
OK.
How is your computer connected to the internet? Wireless? Wired?
What kind of internet service do you have where you are (cable/DSL/dialup)? If you're not sure, run a speedtest from another computer (preferably wired to your router). I use http://speedtest.net. Don't click any of the ads that claim to "Speed up your Mac". Write down and post the download and upload speeds.
Do you have an Apple Store near you? If so, you could go there to download the OS. Or find a location (an office? school?) that has faster internet.
Matt -
iphone has been in recovery mode for 4 hours and hasn't come back to the home screen and how can i fix this and get it back to working order?
the iphone 4S has been in recovery mode for a long time and i have tried to press and hold the power and home buttons until the apple symbols comes on the screen again but it stay on the screen until the screen turns off and doesn't come back on to the home screen and have tried to sync with mac and doesn't do anything it does display the itunes and cable icons for a while but then goes back to the apple symbol and doers nothing what can I do to fix this and not loose what is on the phone at all?Hi, simonRM.
Thank you for visiting Apple Support Communities.
I understand that you are unable to restore your iPhone. Here are the best troubleshooting resources to start with when not being able to update or restore your iPhone.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
-Jason H. -
On 1 January I began download of latest iPhoto on MacBook Pro - 9 hours and some minutes to download. Now, 3 January we have downloaded 325 MB of 1.15 GB and now it's calculating...... 7 hours 1 minute remaining. HELP !! Recently downloaded OS X Mountain Lion.
Well, could be anything from crappy ISP, to someone stealing bandwidth. I gues you can just wait it out for another 7 hours.
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Please help me..?! My iphone 4 is low battery so i'm charging for 8 hours and i turn on it..But the iphone 4 can't turn on..!! Please help me..!!
Try
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data -
hi there i have issue in mavericks i thing so because now in 80% the battery shows it has 3 hours and 5 minutes left only using safari and mail....is there any fix or update.....help appreciated....
Is the MacBook/Air still covered under any AppleCare plan?
If you are in the US or Canada, the Apple Store with Genius
bar can have a look at it, and diagnose it for free; you'd have
to set an appointment at a store nearest you, for them do do it.
Not sure how old the unit is or how it was used, charged, or re-
charged; but those are the kinds of little things that may affect
battery life or subtract possible useable Cycles off its life.
Some users of MB/Air models (and MB/Pro, etc) had noticed
a loss of battery capacity after an upgrade to Mavericks. So
that may be some kind of revision to how the battery is seen
by the newer OS X. No idea if Mavericks uses more power.
To see an expert or specialist about this issue, for advice, &
or test/diagnose may be an idea. Could be it needs a new
battery. How does the rest of the battery/power specs look?
Perhaps the MacBook just wants to get out on the town... -
On hold for an hour!!! is verizon trying to stall out my termination period?
This is ridiculous. I called specifically an hour before closing to reach someone to ask about why Verizon refuses to accept the insurance phone back if I loft my original yet want to cancel within the 14 day period. They've told me I have 2 days to figure it all out and I got the ocmplete run around on the phone and now am still waiting in silent hold for a manager and it is 11 p.m. Service is terrible!! I want OUT but they make it impossible, even at the beginning. Does anyone know a better number or method of reaching a supervisor over there?
Saved Data Transferred is displayed indicating that the data has been backed up to the media card. (Important: BBM 7 and above will not store BBM contacts on this backup file as this data is associated with the BlackBerry ID on currently the BlackBerry smartphone. You will need to login to the same BlackBerry ID on the BlackBerry 10 smartphone in order to restore these contacts.
http://www.blackberry.com/btsc/KB33322
http://www.blackberry.com/btsc/KB20554 -
Although it keeps actively finding problems with the disk, the progress bar hasn't changed for more than a half an hour, and it still says it's going to take an hour and 35 minutes. I'm starting to worry it will never be done! My laptop, a Macbook Pro, is pretty old - about five years, and I don't know if the fact that I've never run a verify disk permissions before has anything to do with it.
The only non-greyed out option is to currently 'stop permission verify'.Just let it run, it probably won't take that long. Also you may benefit from reading Disk Utility's Repair Disk Permissions messages that you can safely ignore.
Roger -
My ipad 2 is charging very, very slow. Is was on the charger for 7 hours and went from 41% to 77%. I have tried several different charger, even purchased a new charger. What could the problem be?
Could be your battery needs replacing.
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
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