On Hold for 2 Hours. Need new CD's PLEASE HELP
I have been having trouble reinstalling Acrobat 9 from my discs for 3 days now.
The installer freezes with "preparing to install..." in the installer window. Since Tuesday, I have been following the instructions of the difficult to understand Indian support staff. After 4 calls and over 10 hours on the phone, I requested a new set of CD's (DVD's). The technician I last spoke with last night 9/10, agreed that this was the only resolution. He transfered me to Customer Service, where I waited for 2 hours on hold.
I have attempted a laundry list of procedures to remedy this problem. Clean system, I can install other programs, made disc images, new administrator file, etc., etc. I need Acrobat for an important project and am beginning to lose patients.
I apologize for using the forum to voice my frustration, but I cannot seem to get a human, on any continent, to pick up the phone.
Case Number: 0181161652.
I hope a moderator will intervene and assist me, please
After reading a post on this forum, I was able to launch the installer from the terminal.
When I happily open Acrobat, I was greeted with the following dialog box.
Still no joy. : (
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