On installation, PE7 tells me I have an invalid serial number

I installed it fine on my desktop, but when I try to install on my laptop it tells me my serial number is invalid. Called Adobe and they verified my S/N is a good number. Why is it doing this? My laptop is XP Pro, with SP3 installed. The laptop was reformatted and there is hardly anything installed at this point.
Has anyone else had this problem?
Thanks!!

Yes, at one point I did, but I've reformatted the computer since. The cd worked fine on installation on my desktop. But when I try to install the cd on my laptop it tells me I have an invalid serial number.
Julie

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