On iPhone 5, I cannot connect to links received in emails

Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

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Can't connect to links received in email.

Unable to connect to links received in email. Have to copy and paste the link on to the search engine.
Anyone got any ideas how to fix that?
WEN

i have the same problem. it only happened after i deleted some cookies. think i must have deleted something by mistake. What is it that allows you to connect to a link anyway?

TS1398 my new ipad works perfectly. the iphone 5, however, cannot connect to the same wifi, can barely get a 3G signal, and the power level is at 53% after being barely used for 1\2 a day. Is this a hardware problem?? My old 3Gs was fine until it died.

my new ipad works perfectly. the iphone 5, however, cannot connect to the same wifi, can barely get a 3G signal, and the power level is at 53% after being barely used for 1\2 a day. Is this a hardware problem?? My old 3Gs was fine until it died.

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

Just installed IOS 8 to iphone 5 and cannot connect to WI FI. Sometimes connects and when I begin to use the phone ot drops out.

Just installed IOS 8 to iphone 5 and cannot connect to WI FI. Sometimes connects and when I begin to use the phone ot drops out.
I have attempted all the regular trouble shoots such as resets, complete restore and reinstallation of ios 8. no change.

I don't have an answer for you but from my experience iOS WiFi syncing has always been a hit and miss affair (more miss than hit I'm afraid). I have gotten to the stage where I rarely use the WiFi sync. It is just quicker, easier and much less stressful to use the USB cable. I am having the same issues with all the iOS devices in our family which includes various models of iPhone, iPad and an iPod Touch and have been having them since WiFi syncing was introduced (in iOS5 ???). And then I have not even mentioned my favorite iTunes syncing messages: "Waiting for items to copy" and "Waiting for changes to be applied"!
iTunes is always extremely quick and eager to pick up the devices but as soon as I click on sync it shows "Looking for iDevice" and then the device disappears. I have found that initiating the sync from the Settings app on the device prevents this issue.
It does however seem as if it is worse with Windows 7. I did not have so many issues with my previous Windows Vista PC.
Sorry I cannot be of any help.

TS1394 how can i get upgrade the ios x v 10.5.8? I purchased an iphone 5 but cannot connect with my macbook 5. I cannot update itune 11 as my ios is not up to date

how can i get upgrade the ios x v 10.5.8? I purchased an iphone 5 but cannot connect with my macbook 5. I cannot update itune 11 as my ios is not up to date

Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
OS 10.6 Snow Leopard is once again available from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
To use iCloud you have to upgrade all the way to Mountain Lion:
http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.

Whenever i open itunes on my iphone it shows "Cannot connect to iTunes" even when my internet connection is fine.

Whenever i open itunes on my iphone it shows "Cannot connect to iTunes" even when my internet connection is fine.

Try restarting the iPhone.
If that doesn't do it, one thing that others have done to fix this is manually set the date and time a few months out (Settings > General > Date & Time), test it again, and then set it back to the correct time.
You can also take a look at this Apple doc for other ideas -> Can't connect to the iTunes Store

While trying to purchase through a game in my iphone it says ( cannot connect to itunes store ) how to fix this?

while purchasing something from my iphone ( it says : cannot connect to itunes store ) how to fix this?

Hello Emamoe,
Thank you for the details of the issue you are experiencing when making an in-app purchase on your iPhone. I found a couple of articles I recommend for this issue.
First, I recommend using the steps in the section titled “Troubleshoot issues on an iPhone, iPad, or iPod touch” in the following article (the article title refers to the iTunes Store, but the steps are relevant for the App Store as well):
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue persists after following the steps in that section, I recommend continuing with the steps in the section titled “Isolate the issue: (Mac OS X, Windows, iOS)” in the article below. This section will help you isolate the network issue that could be blocking you on those apps:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

I downloaded itunes to my computer, but when i try to add my music to my iphone it says cannot connect to the iphone store

I downloaded iTunes on my computer with windows 7. when I try to add my music to my iphone it says cannot connect to the iphone store

Is this a new computer?
Have you transferred your library to it?
Have you authorised the computer to your Apple ID?
Are there app or media items on the device that aren't on your computer?
I suspect if there is any protected content involved anywhere in the mix, apps for example, that iTunes will want to "phone home" to check.
If you haven't transferred your library see Recover your iTunes library from your iPod or iOS device.
tt2

HT1386 I have the iPhone 5s and cannot connect to iTunes. It always says 'iPhone device has timed out' and never connects. How do i fix?

I have the iPhone 5s and cannot connect to iTunes. It always says 'iPhone device timed out' and never connects. How do I fix it?

Hi Kaitlynlh,
Thanks for using Apple Support Communities. If your device is timing out, I would try restarting the iPhone and attempting to connect again. If the issue still persists, try resetting as well. You can find instructions here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

Cannot connect to server on one email on 5s

My iphone 5s says "cannot connect to server" when I attempt to retrieve email on 1 of my email accounts

Hi chiknfoot1,
If you are having issues with getting email from one of your email accounts, take a look at the article below to resolve most issues with the Mail app on your iPhone. Check the settings and make sure that you are connected to the right email servers. You may end up having to remove the email account and then add it back in.
Get help with Mail on iPhone, iPad, and iPod touch
https://support.apple.com/en-us/TS3899
Take it easy,
-Norm G.

I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized

I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized. Is there any way I can reset my account to my new appleid? This has happened to every iphone and ipad in my family that has updated to iOS7.

Hi mabaker2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Cheers,
- Judy

I lost my iphone a few days ago and i received an email saying that my icloud account was disable from the phone is that possible?

i lost my iphone a few days ago and i received an email saying that my icloud account was disable from the phone is that possible?

Hi Jorge858,
I'm sorry that you lost your iPhone. The article below will explain what you should do in this situation.
If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
https://support.apple.com/en-lb/HT201472
I would suggest you contact the Apple ID Account Security team regarding the email you received and to change the password of your Apple ID account.
Contact Apple for help with Apple ID account security - Apple Support
http://support.apple.com/en-us/HT204169
Regards,
Judy

TS1424 I have downloaded a movie off iTunes and when I tried to press play it said"cannot open" I have received an email of my purchase but cannot watch the movie ,what do I do ?

I have downloaded a movie off iTunes and when I tried to press play it said"cannot open" I have received an email of my purchase but cannot watch the movie ,what do I do ?

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

IPhone Mail App cannot connect with gmail iMap server

So my gmail address list or contacts seems to have been hacked and all my contacts who are still talking to me have told me so.
So I changed my gmail password.
No more complaints, and probably no more friends as contacts.
But seriously, I have been able to get gmail (web) working with my new double authentication password(s). Also, my outlook for MAC is working using the special "generated App Password". (because Outlook cannot do the double authentication thingie)
Ditto for the gmail app from google on my iPhone. (it works too)
BUT
I cannot get the iPhone Mail App to connect to Gmail.
I have deleted (i thought) my existing gmail setup from my iPhone. When I try to re establish the gmail settings, using either the password generated by the MAC / iCloud keychain generator or the App password, I get the message "My Name" is already added.
It looks to me that there is something in the iPhone that matches my gmail address, even though I deleted the account.
Any suggestions before I call Apple for help?
Thanks
Barry

I think so.
Actually I think I need to get the App Password for Mail on my phone. It generates the app password and I enter it into the password in the gmail setup for mail.
The problem is that when I hit next on that page, I get the message:
"my name" is already added" and I cannot proceed.
Before doing this setup I deleted my gmail account by tapping the email address and hitting delete in the Mail, Contact and Calendars setup..
but, there is something hiding in my iPhone that remembers my old gmail password (I guess) and doesn't let me proceed.
If I enter my gmail iChain password I get the same thing.
If i do this in airplane mode (no connection to google) i also get the same.
I talked to an apple care person who had me reset all my settings... still the same thing.
I am trying to avoid a gull reset of the iPhone, but that may be in the cards.
Going to go to the apple store and ask there, but i am not hopeful.
Barry

Cannot activate iPhone 4 as cannot connect to iTunes store!

Just got my new iphone 4 but cannot use it as my main PC cannot connect to the itunes store.
I tried my old laptop, but that wouldnt recognise the iphone4. So I upgraded the laptop to the latest version of itunes, and now that cannot connect to the store either!!! (it could before the upgrade) although it now recognises the iphone4.
I have tried all the solutions I can find, changing parental controls, proxy settings, dmz, resinstalled and rebooted a thousand times. Seems the store issue is due to the new version.
This wouldnt be so bad but I need to connect to activate my new phone!
Don't know what to do from here!

hey, i went to the apple shop today and they plugged my phone into their itunes and it registered it. they told me to just plug it in on my laptop when i got home and it will automatically recognise it. thankfully it has and i have a working iphone4!
hope this helps and your phones are working soon

On iPhone 5, I cannot connect to links received in emails

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