On iTunes, while I will be putting a previous back up on my new 6, an error message saying '"your phone has been disconnected" will appear, but my phone will still be connected and nothing has been touched

I need help.  I have tried it with the cord that came with my 6, as well as my iPad mini cord, and no matter what cord i use, it still shows "your phone has been disconnected", and no one is disconnecting the cord.

http://support.apple.com/kb/HT4137
How to restore as new.
and this for itunes message
http://support.apple.com/kb/HT1808

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