On January 2, I purchased Adobe Photoshop Elements 13 and Premiere 13 at Office Max.  I've tried dozens of times to download and activate the software but I'm informed that my serial number is not active.  I need to receive the product I purchased.  How?

Help!  Adobe instructs me to contact Office Max, yet Office Max instructs me to contact Adobe. What do I do? 

Serial numbers have to be validated at the checkout register to be active and it seems like this one may not have been.  Did you buy this online or from a brick-and-mortar store?  And is the issue you're having with a serial number or with a redemption code?  I ask this because when I bought a boxed set of PSE13+PRE13 at Best Buy a couple weeks ago, it had a redemption code on the inner disc sleeve and a website to use to convert that redemption code to a pair of serial numbers.

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