On line banking for another person, my Mom, who I have power of attorney for heard ppffzzzttt while inputting Mom's sensitive id info in while trying to log in again? I've had the iPad 3/ 4 & 4.5 and never heard this sound before.

Question

I tried to access my Mother's bank for online banking. She has had a slow decline with dementia, I'm Power Of Attorney for her. When not being able to sign in, I heard through the iPad 4 Wi-fi 64 gig, a measured buzz sound, like ppffzzzttt. I've had 3  / 4 & 4.5 and never heard this sound before.
I have had Power of Attorney for my Mom for quite some time. She has been suffering with dementia in a slow then sped up type after her last heart attack. I was the worst candidate for the job but no one else would take it.
I set up banking on line so I could pay her bills. I am disabled and have trouble paying my own. The iPad again filled those shoes perfectly.
I logged on yesterday, and the page said, user name not found. I figured it might have been server maintenance or poor typing but even with all personal details the server would not send my user name.
I became concerned because today I received the Vudu letter that said their headquarters were broken into on March 25th, 2013, and a number of hard drives were stolen with all info they keep on me. They set up an all clear id free of charge for a year, if I wanted to take advantage of it which I did.
The part that bothers me is when I was inputting my Mother's  sensitive id information my iPad 4 / Wi-Fi / 64 gig emitted a measured buzz sound 3 times. I have had the 3 / 4 / 4.5 / faster processor but did not go for the 128 gig 4.75, and in all that time I have never heard that sound.
The question, was the bank computer or the FBI probing my iPad 4 and did it place something on it in the memory or damage it in anyway.
I was on the phone for the next three hours with the good, bad and ugly at Citizens. After talking to an acquaintance bank manager who said she saw no problem and did not know why I could not log in. I spent the next three hours on the phone and ended up talking to a nasty tech who said, it was a rule that I could not do my Mother's banking on line anymore. A "rule" prevented me from acting in that manner. It all, from every party sounded so "hinky," Don Johnson, Miami Vice and wondered if there was a rule at all.
I asked him why and what triggered the on line banking system to suddenly boot me? The fact I had set it up about one year ago to date and it has performed flawlessly since that time and a whole year later it flagged the account. He said it could have been anything, pressing the wrong key, etc. I knew he was getting edgy so I ended up getting off the line with him because nothing would be accomplished.
I would appreciate any and all speculations, ideas, or suggestions as I look over banking law, rules, in the next few days. By the way, the money we are talking about is miniscule. A small SS check and an even smaller pension check.
Thank you,
halfcack

Answer 1

That situation went from inconvenient to complicated quickly.  Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled.  I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned.  Sorry this happened the way it did.  Definitely not efficient.