On loading Premiere Elements 9 it won't move on from the disc menu screen
On loading Premiere Elements 9 it won't move on from the disc menu screen. Have downloaded the patch which sorted the problem for a time, but have locked up again.
Which "disc menu screen" are you talking about?
Are you talking about the installation menu screen that comes on when you first put the installation disc in your computer's disc drive?
What operating system are you working on? If Windows, have you manually gone to Windows Updates, set the option to download Microsoft Updates and downloaded all of the available updates, including the ones that don't download automatically?
Similar Messages
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Is the current version of Adobe Premiere Elements 13 certified to run on Windows 8?
Eduardo Cunha
Thanks for the additional information and background on your Premiere Elements projects.
Here are my suggestions for you to consider when you revisit Premiere Elements 13 on Windows 8 64 bit.
a. Music. Actually take your iTunes music into iTunes to convert them to .wav version. And, then import the .wav version
into the Premiere Elements project.
iTunes: How to convert a song to a different file format - Apple Support
b. If you have a 1440 x 1080 HD anamorphic 16:9 source at 29.97 interlaced frames per second, then you (manually) or the project (automatically) set the project preset to
NTSC
AVCHD
HD1080i30
However, when you go to export the Timeline content, then you select an export choice which uses 1920 x 1080 16:9, not 1440 x 1080 which depends on a 16:9 flag to stretch the 1440 x 1080 to 1920 x 1080 for display after encoding.
Consider
Publish+Share
Computer
AVCHD
with preset M2T - H.264 1920 x 1080i30 or MP4 - H.264 1920 x 1080p30.
The missing ingredients in this include frame rate of the original and frame rate for export. Also NTSC or PAL. I have assumed NTSC for now. Curious about the settings used in Premiere Elements 13 tryout on Windows 7 64 bit that you used for comparison to the Windows 8 64 bit results.
Looking forward to your results.
ATR
Add On...Does your camera allow you to record 1920 x 1080p30? -
Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
I dowlnloaded Premiere Elements 4, and when I import mp4 files, the video plays but the audio will not. I've also tried to import .mov files, and an error message pops up that says "Codec missing or unavailable." I downloaded the latest version of Quicktime, but that didn't change anything. The files will play back on the video camera, but I"m having trouble with them on my computer. The audio on the mp4 files plays in Quicktime, but not the video, and vice versa when I import them into Elements. Any suggestions?
Does Quicktime Pro also edit .mov files on a PC?
Date: Wed, 27 Nov 2013 07:53:14 -0800
From: [email protected]
To: [email protected]
Subject: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
Re: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
created by Steve Grisetti in Premiere Elements - View the full discussion
Premiere Elements 4 pretty much works with tape-based digital video. That would be video from a miniDV or HDV tape-based camcorder. It doesn't handle other formats very well.
If you plan to edit MP4s, you definitely want to upgrade to a more current version of the program. If you can't install a current version of the program, you may need to address issues on your computer (such as an outdated operating system or underpowered hardware configuration).
Short of that, you could buy Quicktime Pro from Apple for $29. It will edit MP4s, even on a PC platform.
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Hi i have bought premier elements 12 and have down loaded it to downloads. I am using windows 8 operating system. I am now faced with three option pre, 32, pre 64 and set up. not sure where to go. sorry to be daft but i keep going round in circles. is there a simple step by step idiots guide to take me through what to do next. Thank you
flora65
If you have just purchased and downloaded Premiere Elements 12, I suspect that you did not purchase it direct from Adobe since Adobe is no longer selling Premiere Elements 12.
If you were purchasing from Adobe direct, I would have expected a Adobe Premiere Elements 12 Folder on your desktop. In that folder would be a PRE12 Folder and a ReadMe Folder.
You would open the PRE12 Folder and use the setup.exe file inside it to start the Premiere Elements 12 installation. In that scenario, the computer 32 or 64 bit matter would be behind the scenes as it were.
I am assuming that you have Windows 8 64 bit computer. In that case, open the PRE 64 Folder, find the setup.exe inside, and double click the setup.exe to start the installation. Important. Have you received a purchased serial number for Premiere Elements 12 from the seller? If not, do not bother continuing with the installation until you get the purchased serial number.
Best do these downloads and installs with the antivirus and firewall(s) of your computer disabled.
Please let us know if you have any questions or need clarification.
Thank you.
ATR -
I am at the end of my tether here. This is absolutely ridiculous! How do you get to speak to Adobe? Three times I have gone to chat and nothing has been done and they keep referring me back to the forum!! Or to look at the list of options
One guy didnt even know what the organizer is? He sent me to a page for errors. I am not getting any errors
This is a forum which I appreciate is for people with problems but when I try chat I get cut off as nobody seems to know what to do?
My story (again) is that I can load my new premiere elements 13 and add photos and videos into the library however when I tick the videos I want to build the video I get asked to sign in, which I do and then click agreed to the licenceing agreeemnet and then thats it. No load of the Editor so basically I can only get into the organizer
I have Photoshop Elemenst 12 and a trial of 13
Is this a difficult enquiry? Why can nobody from Adovbe help?
They make a stromng case abouyt their support but I have had literally none
Please can someone help me?Pradeep: Hello! Welcome to Adobe Customer Service.
Pradeep: Hi Jilly .
Jilly Lowe: Good afternoon could you help me with my issue please?
Pradeep: I understand you are unable to use the software let me check and help you with this .
Pradeep: May I ask the serial number please ?
Jilly Lowe: I have bought Premiere Elements 13 and I can load my photos into the organizer but when I come to trying to loasd into the editor it asks me to sign in and thats it
Jilly Lowe: [removed]
info: Your chat transcript will be sent to [removed] at the end of your chat.
Jilly Lowe: Please dont transfer me to someone else or refer me to a forum. Your website says that you can support me so i need support
Jilly Lowe: My last two ref numbers were 0214526540 and 0214526659
Jilly Lowe: These were the rerf numbers of my chat calls
Pradeep: Thank you for confirming .
Jilly Lowe: info: You are now chatting with Biswaranjan. Biswaranjan: Hello! Welcome to Adobe Customer Service. Biswaranjan: Hi Jilly. Biswaranjan: How are you doing? Jilly Lowe: Good morning I hope you can helo me Jilly Lowe: I have had Premier elements 13 as a xmas gift and I am unable to open my Edito Biswaranjan: I understand you are unable to work with the software. Biswaranjan: I will try my best to help you with this issue. Jilly Lowe: I can get into the organizer but not the Editor? Jilly Lowe: Thanks Biswaranjan: May I know the serial number of the software? Jilly Lowe: [removed] Biswaranjan: Thank you for the serial number. Jilly Lowe: It was bought from Amazon Biswaranjan: May I place you on hold for a couple of minutes while I check that for you? Jilly Lowe: No problems thank you info: Your chat transcript will be sent to [removed] at the end of your chat. Biswaranjan: You are welcome. Biswaranjan: Thank you for your patience. Biswaranjan: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself. Jilly Lowe: Thank you for looking for me Jilly Lowe: Ok info: Please wait while I transfer the chat to the appropriate group.
Jilly Lowe: That was the last call
Pradeep: I see that you are facing a technical issue and we are from customer service team we do not have much information about this technical issue you have to refer forums .
Pradeep: I will provide you with the forums link you can post your query in forums to get the issue fixed .
Jilly Lowe: On the forum I got an email saying This is an open forum... not Adobe support... Adobe is not going to contact you from a message here Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
Pradeep: Click here to view the link
Jilly Lowe: Which I have done three times now and nobody can help. I hope you can
Jilly Lowe: Not you as well! I dont want to go to a forum! I need help NOW
Pradeep: Okay, In that case please allow me 2 minutes I will check with our relevant team.
Jilly Lowe: Please come back to me with help. This is Adobe issue and everybody wants to send me to a forum where these people have nothing to do with Adobe. They are people having problems themselves
Jilly Lowe: This is disgraceful that I have no way of contacting anyone that can help. I have a feeling that you are going to do the same thing and fob me off or cut me off just like the other two have
Jilly Lowe: I hope that I am wrong and even if you cant help me someone else cam
Pradeep: Thank you for staying online .
Jilly Lowe: Im not rude just frustrated with the service and not being able to use the product that I have
Pradeep: I did check with our relevant team its a technical issue I will go ahead and transfer the chat to our relevant team they will check and help you with this .
Jilly Lowe: You are now going to contact a technical team who are not technical and dont even know what an organizer is
Jilly Lowe: Here we go
Jilly Lowe: Well if it is a technical issue then hopefully your "technical" team can help?
Pradeep: No I have checked with the correct team who will support for premiere elements issue so I will transfer the chat to them .
Pradeep: Shall I transfer the chat ?
Jilly Lowe: Definatley
Pradeep: Okay .
info: Please wait -
Can anyone help me with this issue?
goinfisin520
Thanks for the reply.
The uninstall and reinstall has been known to be successful in some cases, but I would not do that with using a free ccleaner run
through between the uninstall and reinstall.
The full suggested scenario would be
1. Uninstall the program using the usual Control Panel way.
2. Do a free ccleaner run through to get rid of leftovers from incomplete installs/reinstalls.
CCleaner - Download
3. Reinstall the program with the antivirus and firewall(s) disabled.
Also, before starting the above, go to the Task Manager/Processes and determine that there are no Premiere Elements 13 or Elements Organizer 13 processes open. If found, do End Process for each found.
Depending on the results for the above, we might then try deletion of the Adobe Premiere Elements Prefs File for 13 and, if necessary, the whole 13 Folder in which that Adobe Premiere Elements Prefs file exists.
We will be watching for your results.
ATR
Add On...Remember...latest version of QuickTime installed on same computer with 13 and running program as Administrator. -
A family member gave our kids their old iphone with music already loaded for them. How do we add the music to our library? It won't transfer purchases from the phone and if I sync it, the music is erased. Can someone walk me through this?
No one here will help you violate iTunes terms of service or steal music.
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Premiere element 9: How can I get rid of a disc menus without replacing it?
Premiere element 9: How can I get rid of a disc menus without replacing it?
Thank you Bill, this is exactly what I needed.
Date: Mon, 24 Jan 2011 09:00:39 -0700
From: [email protected]
To: [email protected]
Subject: Premiere element 9: How can I get rid of a disc menus without replacing it?
Welcome to the forum.
In the DVD/BD tab, just set to Autoplay, and all Menus will be removed.
Hope that is what you are looking for, and good luck,
Hunt
> -
I HAVE ADOBE PREMIERE ELEMENTS 10.
Problem #1 I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates.
Problem #2 I try to sign in to my account through Premiere and it will never sign on...just keeps acting like its trying to but never connects. Anyone have any thoughts??JEN-E-FER-FER
With versions earlier than 11, there is no more Sign In. If you get any message to that effect, ignore and cancel out of them. You should be able to move forward to your import, editing, and exports using the program nonetheless.
As for the disc menus, those marked photoshop.com plus members only are no longer available to you in versions of Premiere Elements earlier than 11. You may see the thumbnails for those members only items, but they are no longer available to you in Premiere Elements earlier than 10.
Interestingly, many of them are found in Premiere Elements 11, 12, and 13 as part of the program with no need to purchase them or have any special membership in anything. Adobe has promoted Adobe Revel as a replacement for photoshop.com, but that has no impact on this disc menus issue.
This all has to do with Adobe discontinuing photoshop.com and photoshop.com plus et al.
If you need to download regular disc menus for Premiere Elements 10, please review the following
ATR Premiere Elements Troubleshooting: PE 7, 8, 9,10: Content Download
Bottom lines:
1. No more Sign In for Premiere Elements 10
2. No access to photoshop.com plus (members only) disc menus
Any questions or need clarification on anything written, please do not hesitate to ask.
Thank you.
ATR -
Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!
I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!
nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR -
I can't download the Adobe Premiere Elements 13. Akamai Download pop up only the download window but downloading do not start. Alternate download Method will start but downloading will stopped always after 655 Megabytes. I have tried with different browsers, fire wall and virus protection off and also to download the trial of Adobe Premiere Elements 13 but result is every time same.
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
IF I RUN A EDITING WITH PREMIERE ELEMENTS TEST VERSION, WILL BE POSSIBLE TO SAVE THE WORK WITHOUT THE MARK AFTER THAT I BUY THE LICENCE? THANKS
NUNU
Media cache files are not involved in the removal of the Adobe watermark from the project.prel file from a tryout.
Just a re-enforcement mention...you cannot remove the Adobe watermark from a tryout "saved" exported product; whereas, you can from a saved/closed project file (project.prel).
By exported product, I mean a burn to disc in the tryout or the Timeline of the tryout exported to a file saved to the computer hard drive.
In the case of removing the Adobe watermark from the tryout project.prel, classically you delete the rendered files (Timeline Menu/Delete Rendered Files) in the purchased program. In no way is media cache involved in this. Some of us have found that there was an automatic removal of the Adobe watermark resulting from just opening the tryout project.prel file in the purchased program.
Please review and consider.
Thank you.
ATR -
Premiere Elements 4.0 - How do I change all the clips from 5 seconds to 2 seconds in length?
Premiere Elements 4.0 - How do I change all the clips from 5 seconds to 2 seconds in length?
Christine,
The Duration of Stills is set with Edit>Preferences to the number of Frames required, where ~ 30 Frames = 01 sec. of Duration.
Unfortunately, the Duration cannot be reset (Edit>Preferences) for material that has already been Imported. The procedure is to Delete those Imported Stills, and make the change, then re-Import them, and you will get the Duration that you have reset.
The only other option at this point is to manually Click-drag on the Head, or Tail of each Still in the Timeline, to adjust the Duration. I do this with the Info Panel open and visible to make it easier. Personally, unless I am well into the editing process, the Delete, change and re-Import option is my choice.
Good luck,
Hunt
PS - the ability to alter the Duration en masse for Imported Stills in the Project Panel has just been added in PrPro CS5. I do not know if it has been added in PrE 9 though. -
Premiere Elements 13 has stopped importing MOV. files. Quicktime is installed and working
Premiere Elements 13 has stopped importing MOV. files. Quicktime is installed and working.
Nowconfused
I tried to get background information on the video from your camera but all I could find so far is that the camera is probably recording
1080p (1920 x 1080 @ 29.97 or 30 progressive frames per second. What are you (manually) or the program (automatically) setting as the project
preset to match the properties of your video source. See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio even if the fields look grayed out.
How are you importing the files into the Premiere Elements 13 project - with the Add Media/Files and Folders/Project Assets from a computer
hard drive location or are you making a USB connection between the camera and computer/Premiere Elements 13 and using Add Media/Video ..../Video Importer? Could you possibly have changed the way you are importing the files into a project?
Would it be possible for you to send a small sample of one of these .mov files that will no longer import? Maybe in a Dropbox link that you include in a reply?
Do you have any of the older files still available - the ones that did import at one time? If so, will they still import into a project or do they now not import?
More later.
Thanks for the follow ups.
ATR -
i bought Premiere Elements 13 2 days ago, dot 2 mails, the 3rd with serielnumber never came, where is it?
Premiere Elements is not part of the Cloud, I will move this to that forum
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements
Did you buy direct from Adobe via download, or from some other vendor?
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE
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