On my all-in-one 8500, w/ duplex printing jams, have to manually reinsert paper. Suggestions?

My duplex printing always jams or indicates, "out of paper." I have to manually reinsert the paper and it will print the back side as normal. Is there any way to correct this?

Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
Thank you both so much
Waterboy71
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hi there,
Have we been through This article should cover the issue you are experiencing. If not give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Cannot update drivers error code 193 on All in one 8500 Win 8.1

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Hi @clamproad ,
I see that you no longer can scan after updating to Windows 8.1. When you try to update, you are getting a failure notice error number 193. I would like to help you resolve this issue.
Did you fully uninstall the old HP Software and try downloading the newest software?
Here are the Full Feature Software Drivers if you haven't installed them.
HP Officejet Pro 8500A e-All-in-One Printer - A910a Drivers.
Select your operating system, click next and click on the software to download and install.
Here is a document on this issue. After Upgrading the Computer to Windows 8.1, the HP Printer Does Not Print and the Printer Software ...
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? Are there any error messages or flashing lights? What operating system are you using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Hello
Is it possible to do a reset on the unit? Via: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00841912&cc=us&dlc=en&lc=en&product=2512009&tmp...
To try to get it in default mode
Kind regards
Best regards,
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Although I work for HP my posts and replies are my own .....

Any suggestions for an all-in-one "cable modem router print server" (N)

any suggestions for an all-in-one "cable modem router print server" (N)?

If that's a problem with your cable company, change the company.
If your cable company is not able to provide you with a cable modem which gets you full performance for their service why would you bother with that company or try to make it better than them?
If you subscribe to a 100 Mbit/s service they must be able to provide you with a modem that does 100 Mbit/s and be able to demonstrate you 100 Mbit/s on your cable.
If they are unable to provide you with a modem which does 100 Mbit/s and thus cannot demonstrate that the service they have installed in fact can do 100 Mbit/s but only give you a 50 Mbit/s because that's the best they have, why bother buying yourself a better modem to find out whether or not their service does what it promises or not??
In addition, an integrated device won't get you better performance. On the contrary, consumer devices are generally single CPU (and core) devices. It's usually running some Linux or similar. If a single process gets overloaded it can drag down the performance of the whole device. For instance, let's say there is a bug in the print server software of the router. You print something and it hangs and the print server process on the router runs wild. Now the CPU is fully loaded and the routing performance will go down. If there is a bug in the routing software it will bring down the whole device and you can't even print.
You'll get the best performance if you use dedicated devices because then one device cannot overload another. Get a modem. Get a wireless ethernet router. Get a printer with integrated print server. That's far better.
It's like the all-purpose audio device compared to components...

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thank you
miricro

Hi there miricro,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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What operating system? If Vista (or Windows 7 upgraded from Vista) then apply the patch available from a link here. For other operating systems see the Duplex Printing Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Hello Toosweet
In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

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Now I can't print from any of my applications in Adboe CS3. Apple says my printer manufacturer has a driver to download to fix this.
Where is it???
Thx

I can print pdf's - but without any duplex option - on Mac OS Mavericks, whereas duplex works from my old wXp desktop!

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there are 2 ½ ways to print
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Hello!
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Then I found this: (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&softwareitem=mp-7 4787-1&os=219&product=3635399&sw_lang=&docname=c01910186) It says on there that Snow Leopard should have everything I need to scan and print with this printer. However, upon trying the three methods, none worked. Here are the results:
Method One: I get to step 2, select Import from Scanner, and nothing happens. The list that is supposed to be displayed in step 3 never comes.
Method Two: I open the Image Capture app in step 1, but when it comes up, it says "No camera or scanner connected."
Method Three: I get the Print & Fax printer browser opened as in step 3, but cannot move on to step 4 because there is no scan tab.
What can I do to get this to work? I tried contacting HP online chat, but they told me they do not offer support to Mac users on there. I sent them an email through their contact page but you know how that will probably go...
I'm an intermediate computer user, although I'm relatively new to Mac, so be easy on me! I'm scared to break this laptop I've fallen in love with. Many thanks to you all in advance, and my apologies if this has already been answered elsewhere - I was unable to find anything with this particular HP model and situation. I noticed HP does not seem very Mac-friendly!

Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
As far as the software, it would be a good idea to update your software, and I would recommend downloading the latest software at this location:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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If you have the full feature drivers installed for this printer and there isn't a Black Ink Only option under Print in Grayscale, then this printer lacks the feature. Typically the Black Ink Only options follows the drivers for some deskjets and most officejets, because of the office environments they are intended for. Where as Photosmart printers are more aimed at printing photos.
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I am not an HP employee.

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Sounds like you are having issues with your printer going offline? Now is this actually inhibiting your printing? Because if the printer is in sleep mode it will register as offline. If you ARE having issues with printing, then we can check some of the setting on the router. Here are its specs :
http://reviews.cnet.com/routers/netgear-n750-wireless-dual/4507-3319_7-34467825.html
Here I can see that there are potential hazards, I would recommend contacting Netgear and making sure that the router is broadcasting on the 2.4GHz range, and that it is set for 802.11g and not 802.11n wireless. These could effect your printer's responsiveness.
Run this diagnostic tool :
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
And as a last bit, you might want to consider setting the printer up with an Ethernet-network connection and seeing if the issue is with the method of communication.
Let me know and I will get right back with you!

On my all-in-one 8500, w/ duplex printing jams, have to manually reinsert paper. Suggestion​s?

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On my all-in-one 8500, w/ duplex printing jams, have to manually reinsert paper. Suggestions?