On my desktop the up and down arrows do not work, they do work when plugged into my laptop.

I uninstalled Firefox, deleted the folder from Win XP and custom re-installed (asking for information not be transferred) . To my surprise my bookmarks had not gone. .Neither had the problem. The up & down arrows do work on Internet Explorer (which I very rarely use).
How can I '''totally''' remove Firefox before a clean re-install as a first step to solving the problem?

Try hitting '''F7''' and see if that changes the action of those arrow keys.
http://kb.mozillazine.org/Accessibility.browsewithcaret

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