On my Iphone 3 that I just got, the letters I, K, N do not work. Is there an easy fix or do I need to take it to the store for a replacement.

What can I do to fix the phone and get the keys I, K, N to work? Do I have to take it back?

Hi necjd123,
If your iPhone's touchscreen is not responding, then I'd like you to please follow the troubleshooting steps below.
Make sure your hands are clean and dry, then try these steps:
If you have a case or screen protector on your device, try removing it.
Clean the screen with a soft, slightly damp, lint-free cloth.
Unplug your device.
Restart your device. If you can't restart, reset your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Take care,
Alex H.

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Hi necjd123,
If your iPhone's touchscreen is not responding, then I'd like you to please follow the troubleshooting steps below.
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If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Take care,
Alex H.

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On my Iphone 3 that I just got, the letters I, K, N do not work. Is there an easy fix or do I need to take it to the store for a replacement.

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