On my iPod touch, I can receive FaceTime calls but can't initiate them. Thoughts?
On my iPod touch, I can receive FaceTime calls but can't initiate them. Thoughts?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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What is wrong when an IPad 2 can receive Facetime calls but always gets the message "Party is unavailable" when placing an outgoing call?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
I can receive sms messages but I cannot initiate them
If I receive a text messages, I can respond to them. But, if I initiate them. This makes no sense...at all.
Help!Welcme to the Frums!
Who is your service provider?
Nurse-Berry
Follow NurseBerry08 on Twitter -
TS3367 Can't receive FaceTime calls, but can ring out.
Family have two iPads, and are having difficulty with one of them.
With one we can't receive FaceTime requests, no sound, no pop up, no acknowledgement that someone is trying to contact.
Can make the calls ok, but can't receive
Have checked all settings, I think, have reset, I think, any ideas ?????????Even though the system status says everything is working
http://www.apple.com/support/systemstatus/
People have been reporting issues all weekend. There may be nothing wrong with your device, rather something wrong with the service itself and on Apple's end -
Can receive Facetime calls but cannot initiate Facetime calls
Hi,
As above, I am having trouble initiating Facetime calls even though I can receive them. I am using the latest software (4.2.1), have restored the phone and reactivated the iPhone and have reset all settings (General < Reset < Reset all settings). I have forwarded the ports specified by Apple for Facetime in my router and have UPnP enabled.
I should say that occasionally I can make a Facetime call successfully, but usually it rings indefinitely, or gets to the 'connecting' screen and then hangs indefinitely or disconnects after a while.
I only use Facetime to call my g/f and she has done the same steps to troubleshoot as me on the iPhone with the latest software/resets etc. (but I don't know anything about her router).
Is it possible I cannot make calls to her because of a problem on her side (even though she can make calls to me), or is it likely to be an issue with my connection?
Thanks,
BrophsPosted: Nov 25, 2010 5:17 PM
If your facetime does not work and you don't see the facetime button when you try to initiate a call try texting yourself. Sometimes your phone company has deactivated your text messaging when you hook up your new Iphone 4. Phone them and get it reactivated and it will work. You need three things to activate facetime. 1. Cell phone service (naturally) 2. connection to a router (wifi) and 3. text messaging that works. A text message is sent to complete the connection.
Have a great day and enjoy facetime.
Wayne Howkins -
Can receive FT calls but when I initiate, it says person is "unavailable"..
Here's the mystery...I bought an Ipod Touch 4 and my husband an iPhone/AT&T a few months ago. When he's traveling or sitting right next to me, he can ring me up on my Ipod with FT...however if I try to initiate a FT with him while I'm at home with my Ipod, it ALWAYS says he's "unavailable"...even if he's sitting right next to me. BUT, if I scroll to recent calls on my Ipod and ring him back from my Ipod - it works! So this is how I've lived to learn with the Ipod - knowing I was holding out of the Verizon Iphone. BUT - the EXACT same story as above is happening with my new Iphone. Grrr. Only this time I tried FT with a friend out of state that just bought a new Iphone - same thing. He could receive a FT call from my husbands Iphone - and NOT from mine! Frustrating. Please-please help.
Why can I receive and initiate Facetime calls by tapping Apple's provided # (the one used for Facetime calls) in my 'Recent Calls' log, but there's no way of initiating one through regular channels on my Iphone 4 and Ipod Touch 4?
Your response is very much appreciated.I spoke with someone at Apple and it turns out that my husbands phone's Facetime was still using his temporary cell number that was issued to him for 30 days prior to receiving his permanent - even though the rest of his phone switched to the new number. It was a very simple fix...Settings...Phone...Facetime...and then turn it off & on so it can re-activate. I'd done all of this on MY phone and Ipod. Thanks Apple.
P.S. LOVE the Verizon iPhone! I get better reception than my old Verizon at home - AND better reception than my husbands AT&T iPhone.;) -
Since updating my iPhone 5S to 7.0 I can't receive phone calls, but can receive texts. Why?
double check settings - do not disturb - off
-
Can't make calls but can receive calls
can not make calls but can received calls
According to your profile you have IOS 2.x? Strange!
iPhone 4 came with IOS 4 in June 2010 not IOS 2.x
Call your carrier and ask them why. -
What do you do when you can receive a call, but no one can hear you?
What do you do when you can receive a call, but no one can hear you?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
E65 sometimes don't receive incoming call but can ...
Hello, i have a problem with the E65. My problem is random : sometimes, i can receive incoming call (but my phone is registered), my phone don't ring and no call is displayed. If i want i can call but i can't receive call. Then, it works five minute later or few time later. Have you an idea??
Can you explain me the parameter "whenn needed" for the voip registration? I use the "always connected" for that parameter.
On many phones, i sometimes loose the sip client. (i loose the registration) and few seconds later my phone is registering.
Can you explain it?
Thanks and have a good dayHi there,
Has this issue been resolved? I experience the same, and I'd appreciate the help in fixing this...
Any pointers would be appreciated
CG -
Hi can anyone help me with a problem...I can't make FaceTime calls but have no problem receiving them? Any ideas?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Can't Make FaceTime Calls But Can Receive Them? SOS!!! HELP
Hello,
Just had my iPad for a week now and for some strange reason i am unable to make FaceTime calls but i can receive them.
I connect through my Wi-Fi everything else seems to work great.
Also when i click on the FaceTime app and i try to make a call, i get prompt with "Mobile Data Account" which asks me to set up a data plan.
Doesn't Facetime work over Wi-Fi?
Do i have to sign up for mobile data plan just to make FaceTime calls?
iPad Info: The new iPad with Wi-Fi+Cellular
Any solution to fix this problem would be helpfulFaceTime only works using wifi.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
Can receive video calls but when I try to call som...
As I said in the subject line, I can receive video calls with no problem. But when I try to call somebody, I eiither get a "failed call" or a "not on line." Yes I know the person must be on line, but what's with the failed call? Somebody please help.
Sounds like a Text Free issue. Contact their support.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
Cannot make but can receive facetime calls.
I just got an iPod touch 4th gen yesterday, and tried out the facetime feature. However, I found that I can only RECIEVE calls. when I try to MAKE a call, (and trust me, the contact info is correct), I get a constant ringing, and no notification on the receiving iPod that a call is coming in. I know this because my sister has the other iPod, and I can receive calls from her perfectly fine. We're on the same wi-fi network.
I have rebooted the iPod multiple times, so PLEASE skip over the obvious stuff.
Thanks,
SamJames A. Weston wrote:
You can try connecting to me at my FaceTime email address listed in my Profile if you like.
That worked fine, so it must be a problem with the fact we're on the same network.
Thanks,
sam -
Can't make any FaceTime calls, but can receive calls
Any advice on how to enable outgoing Facetime calls on an iPad 2.
I have set Facetime up with my Apple User ID and several people have been able to make Facetime calls to me and they work perfectly. However, if I try to initiate a Facetime call to any user, I always get the message that they are unavailable for Facetime. I have checked with each of them that I have the correct emails in my contacts that is associated with their Apple IDs and with their Facetime, but still I can't make any calls to them.
I have not found anything in the Apple support pages that is effective. I have also completely wiped the iPad back to the just out of the bax stage and set it up from scratch as a new iPad, but that didn't help at all. I have also reset all settings, tried changing the DNS to 8.8.8.8, but nothing seems to make any difference. It will not make any outgoing calls with facetime, but is happy to receive them.
Am I missing something obvious ?
It is an iPad 2 (wifi and 3G model), but doesn't have a 3G SIM installed yet. I understand Facetime doesn't use 3G, only wifi.You might be right about the email thingy.
I have managed to overcome the problem somewhat by getting the contacts I couldn't call to Facetime me on my MacBook Pro. This leaves their contact details on the Recents list in the Facetime window. I was able to click on these contact details to make a reply call. I then added them to the Favourites list (click the > symbol next to the recent contact and click the Add to Favourites button). The email address appears the same as before, but the one in the Favourites list works.
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