On my macbook pro 2011 the laptop boots past apple logo then the screen goes grey i think my graphics chip may be broken ?

The reason i think the graphics chip may be broken is because it worked right up until i disabled automatic graphics switching forcing it to use the dedicated graphics. I have tried resetting the PRam and the Power Management but nothing work and im well out of warrenty so this is likely to cost me a fortune at the apple store :S. Any help would be greatly appreciated.
Thanks
Jordan

I don't know the policy in the UK? (just a guess from the lingo) In the U.S. Apple has a flat repair rate. had a 15' lodgic board replaced (twice, first was bad) Hard drive,led back lighting, and the keyboard for $330.00. It s my kids and I did not want to spend the $$$$ if I could avoid it. It also cme with a 90 day warranty. You might want to check if something like that is aavailable to you as well. By the by the MBP was a 2008 and after the repairs ahs been flawless. Cretainly would not hurt to check, unless you have wagons of quid to toss around.

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I am switching to Apple macbook pro from Windows laptop. Is Apple compatible with Microsoft Office? How can I transport from Windows to Mac? What I have saved on external hardrives, will I be able to open it on Mac?

I am switching to Apple macbook pro from Windows laptop. Is Apple compatible with Microsoft Office? How can I transport from Windows to Mac? What I have saved on external hardrives, will I be able to open it on Mac?

Is Apple compatible with Microsoft Office?
Any computer is compatible as long as it can read and write Office files. But for perfect (or at least near perfect) compatibility, you would want to purchase Office 2011 for Mac.
How can I transport from Windows to Mac?
You can't directly transport any installation of Windows. All PC's come with a machine specific version of Windows intended for that PC. They don't have all of the hardware drivers the retail disks cover.
If you want Windows on your Mac, you would first purchase a full version copy (NOT an upgrade disk) of Windows 7 or 8. Those are the only supported versions on newer Macs. You install it through the supplied Boot Camp utility that comes with the Mac to create a new partition for Windows, and then install the retail copy of Windows you purchased.
The reason only these versions of Windows are supported is the same basic reason as a machine specific version of Windows for a PC. Apple only includes the necessary Mac hardware drivers for Win 7 or 8 on new Macs.
Once Windows is installed, you could then install the version of Office for Windows you already own. The nuisance of a Boot Camp partition is that you have to physically boot to either Windows or OS X, so you can only use the apps of the OS you're in at the time. To use both at once, you'd have to use virtual machine software (Parallels, VMware, VirtualBox) and then install Windows within that. Then you'd be able to run Windows inside of OS X and have access to both at the same time.

HT202879 I am switching to Apple macbook pro from Windows laptop. Is Apple compatible with Microsoft Office? How can I transport from Windows to Mac? What I have saved on external hardrives, will I be able to open it on Mac?

I am switching to Apple macbook pro from Windows laptop. Is Apple compatible with Microsoft Office? How can I transport from Windows to Mac? What I have saved on external hardrives, will I be able to open it on Mac?

Office for Mac, http://www.microsoft.com/mac/products, can open/edit/create Office documents.If your external drive is formatted NTFS then you can copy the Office documents to your computer and work on them. You won't be able to save the files back to your NTFS formatted drive. But you will be able to save the documents to your internal drive. You can move all the external files to your internal drive then format the external drive for Apple. Then you can copy the files back to your external drive for ongoing use.

Just installing a few updates from the Mac App Store for mountain lion on my 2010 MacBook Pro, during this it made a noise and then the screen and keyboard went off, like it is off. What happened, is it off...or should I just wait it out?

Just installing a few updates from the Mac App Store for mountain lion on my 2010 MacBook Pro, during this it made a noise and then the screen and keyboard went off, like it is off. What happened, is it off...or should I just wait it out?

What kind of noise?
The only things I can think of that make noise are fans and disks. Fans usually will not cause the computer to shutdown as you describe. My guess is your disk drive died. I hope you made a backup prior to start the ungrade.
Allan

Hello. I have a macbook pro 2011 that originally came with os lion (on the computer not a disk). What I did was I downloaded Os Mountain lion. There was nothing wrong with it but I just feel the battery life is too short. So what I did was I tried to do s

Hello
I have a macbook pro 2011 13" that came with OS Lion (integrated not on a disk). I recently bought OS Mountain Lion of the app store and it is working fine. However I was a bit dissapointed in the battery so I decided to try and downgrade and completely failed, I froze the computer and when I restarted it it did not work. I went into recovery system and erased my disk and all that and went to re-download my OS. I was expecting to get the option to re-download Lion but instead I could only re-download Mountain Lion.
My question is since my computer originally came with Lion can I reset my computer so I get OS Lion back instead of OS Mountain Lion?
Thanks for any help. Any answer will be appreciated even if it is saying it is not possible.

Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
    1.    Select Disk Utility from the main menu and click on the Continue button.
    2.    After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
    3.    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    4.    Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Kappy, a pretty wonderful and very knowledgeable man, has tip for that which I have copied and pasted above

MacBook Pro 2011 won't boot

My early 2011 MacBook Pro 15" won't boot. Second time dealing with this this year. Apple Store charged me $300+ to fix it the first time. It worked for a few months, but stopped working again. Took it to the shop again and asked them to fix it for good this time. They wanted to charge me $310. I said NO. why would they charge me twice for a repair I asked them to do before? How widespread is this problem? I know for a fact I'm not the only one dealing with this problem.

What have you done to define your problem? Look at this comprehensive troubleshooting article and perhaps you can find a solution:
https://discussions.apple.com/docs/DOC-3353
Note that Apple repairs are guaranteed for 90 days.
Ciao.

When installing Windows 8 from a USB to my MacBook Pro 2011 only EFI Boot option shows, there is no normal Windows Boot option

Hello. I want to install Windows 8 on my MacBook Pro 2011 form a USB stick. And when I restart, holding Alt. There only option is EFI Boot, which doesn't work. And there is no usual Windows option. I have tried instaling using an external optical drive, but it doesn't work. And I don't have an internal drive because it has been replaced with a HDD. Please help.

try kunu's solution here and report back
https://discussions.apple.com/thread/5105056?tstart=0

Macbook Pro takes long to boot up, Freezes easily, Gets Gray Screen saying restart

I've had my Macbook Pro 13 since November 2010, I am still running Snow Leopard, never upgraded or anything. Since last March, my computer takes a long time to turn on, get to the screen where I log in. If I click anything when it gets to the screen right away, I can't click anything, the mouse moves, but nothing responds. I have to wait a good 15-20 minutes before I can click anything. I usually turn my computer on, and leave, come back 25-30 minutes later, and log in. When I have over 3 applications open, ex Firefox, MS Word, Spotify, my computer lags, and sometimes freezes. The freezes last from 30 seconds, to me having to restart the computer. Sometimes the computer freezes randomly when I'm just browsing. Around 70-80% of the time, when I play a video, using flash player like youtube, my computer lags, and after watching a video or 2, the computer freezes. Most of the time, the freeze stays frozen, and around 10 minutes later my mouse can move, but the screen is frozen, and the rainbow loading symbol starts. I just restart the computer. Sometimes, around once every 2 days, or sometimes it happens around 10 times in a couple of hours of me using the computer, my computer gets a gray screen that descends down the screen, it says in multiple languages that I have to immediately restart my computer by pressing the power button down and then pressing it again. Oh, and the bottom of my computer always gets really really hot when I use it.
It is a huge hassle, I can still use the computer, but I would love it if my computer was fixed.

I am still running Snow Leopard, never upgraded or anything.
What about updates? Check software update.
How large is your hard drive and how much hard drive space do you have left?
Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer. Now reboot.
If the Mac starts up normally, shut it down again and then plug in one of the peripherals (keyboard or mouse first) and start up your computer again. If it does so successfully repeat the process, adding one peripheral at a time until your Mac acts up. At that point, disconnect the last peripheral you added, reboot your Mac and search the peripheral vendor's website for an updated driver.
If no driver exists or the problem remain after installing the new driver, try a different cable or a different port on your Mac.
If none of the above works, again disconnect all peripherals from your Mac, hold down the "shift" key to start up in "Safe Boot" mode.
If the Mac starts up correctly, restart without pressing the "shift" key.
If your computer still does not start up properly, shut it down and restart it while holding down the Apple+Option-P-R keys; keep holding "all 4 keys" down until you hear the startup sound "twice."
If none of the above work Disconnect all peripherals from your computer. Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
(If Disk Utility cannot repair, you will need a stronger utility (3rd party) - Diskwarrior or Techtool PRO)
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Remove any 3rd party ram.
Reinstall Snow Leopard - This will install a "fresh" copy of Snow Leopard without archiving old system files but leaves the rest of your files in place.
Oh, and the bottom of my computer always gets really really hot when I use it.
User Tip: How to deal with MacBook Pro and MacBook heat?
Per your user manual: Do not operate your MacBook Pro on a pillow or other soft material, as the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook Pro. Never push objects into the ventilation openings.
From MacBook Pro: Care, Use, and Safety Information
For prolonged use, place your MacBook Pro on a flat, stable surface. Do not place your MacBook Pro on your lap or other body surface for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn.

MacBook won't boot past Apple logo on start up

I recently installed 10.5 on my MacBook and it worked fine until today when I installed a security update and a MobileMe update on it. after it restarted, none of the applications would work (including system preferences and finder) and would not shut down without using the power switch. When I went to boot it up again, it gets as far as the Apple logo with the spinning loading icon, but won't go any farther than that, and after about a minute, the fan starts running at high speed. I ran the hardware test and booted it from the disc and both showed no problems. the disc utility on the disc boot was even able to read the hard disc information. I'm hoping that this isn't a hard disc problem, because I already went through that before in February.

*I ran the hardware test and booted it from the disc and both showed no problems. the disc utility on the disc boot was even able to read the hard disc information.*
This suggests that your problem isn't hardware but that your OS installation is munged. I suggest that you run your OS installer and use Archive & Install. Assuming you have enough empty drive space, this will install your operating system without disturbing your data or applications. You'll have to reapply all the OS updates and you might find that a program or two also requires reinstallation, but not many. The last time I did an A&I on my personal computer I didn't have to reinstall any programs.
What happened? Dunno but given that you'd just installed an OS update before this, I suspect that the updater either failed or that there was a small OS problem that the updater magnified. Being in charge of a couple Mac labs, I see one or two of these post update failures a year even though I always run Disk Utilities to verify the disks before I update.

2011 21.5" iMac not booting past Apple logo

A friend of mine has had a 21.5" iMac since last fall. It's a 2011 model, which came with Snow Leopard preinstalled; however, as he was eligible for the free upgrade to Lion, I took care of that from him (basically, he's been running 10.7 since day one). It's been working well ever since, and I successfully managed to install Mountain Lion on the machine just a few weeks ago.
Just a few hours ago, Mail started acting up on his machine and I tried to help him. The symptoms, if they're at all relevant, were that a new message composition window wouldn't close if he clicked the "close window" button, and the send button was greyed out. I recommended a restart.
Here's where things got really interesting. The computer froze on the Apple logo. That is to say, initially, after the startup chime, the Apple logo showed up with a spinner; after three or four minutes (already abnormally long), the spinner vanished, but the Apple logo stayed. We left it like that for about a half hour, to no effect. I restarted a few times using the I/O button on the back of the machine, trying to eject any CDs using the "click on restart" trick, holding down the shift key to get into safe mode (with limited success: a loading bar appeared, then nothing happened for 20 minutes, at which point I restarted again) and to zap the PRAM, to no effect. I can't hear the hard drive's head clicking back and forth, as it usually does in my iMac, and tried booting from the recovery CD. Strangely enough, the CD drive spins up, then back down almost immediately, and we're back to square one, with an Apple logo in the middle of the screen.
At this point I'm completely puzzled; I've browed fora and message boards, and so far, nothing I've tried seems to work. My friend is reluctant to go to the Apple store, as he thinks that he'll lose all of his data that way (even though he's got a backup disk set up, with backups from just before the restart, going back about a month). Fact is, I'm not sure that there is a solution at this point, beyond taking the machine, which is still under warranty, to an Apple store.
What would be a good course of action at this point?

I tried starting up in safe mode. The loading bar showed up, filled up, and disappeared, and then, nothing. Just the Apple logo, for at least 20 minutes (I later restarted and tried zapping the PRAM, also without success).

Computer boots with Apple logo then goes black

So my MacBook Pro boots up withe the Apple logo then goes black as if the it is set on the lowest dim setting, you can just barely make out the icons on the screen so it is booting into the log on screen. I tried brightness, I tried holding down shift, you get a flash of blue then goes black. I tried the startup disk it starts up and goes black, you can just make out the outline of the language selection on the startup disk.
Any suggestions.

1. Try doing a Parameter RAM reset - hold down apple/option/p/r keys at start up and wait for three chimes before releasing the keys.
2. Boot holding down Apple/S and don't let go until you see scrolling text.
When that stops and you see a root#: prompt enter
fsck -fy
Let it run through all the checks and repairs.
If it fails first time, at any time, or finds and fixes a fault - run the command again and keep doing so (some fixes can take several passes) until it says "Appears to be OK" then enter
reboot

Imac will not boot past Apple Logo

My imac will not boot after the good chime and apple logo (i don't even get a spinning wheel). I have held the option key down and selected the OS 10.6 disk with the same result. I was able to erase the drive and reinstall OS 10.6 using target mode and another computer. In target mode I can boot the other computer from the IMac HD but not the IMac. Have also tried holding the shift key and booting into safe mode with the same result. Additional note: I reset the PRAM and the SMU. At first on PRAM reset it would take 45 seconds for the machine to chime again, after OS reinstall and SMU reset, PRAM reset chimes within 10 seconds.... any help would be appreciated...

Kind of late but your solution helped me remember what once worked for me, a few years back.
Started iMAC in Target mode Used a firewire cable to a MacBook Pro
Started the Macbook Pro using the option Key and then restarted with the iMac as the Hard drive
Then I updated to 10.6.8 and allof the other updates.
shut down and rebooted and everything was fine.
But first I did quite a few other things before the update such as
It all started with a DiskWarrior finding overlapped files, I have been around the block a time or two so after it found three overlapped files, I shut down diskwarrior started up disk utility did a restore of the messed up drive to another external drive,
of course this copied overlapped files and all to the new external drive It took 24 huors or so, to back up the drive once it was done, I also tried a few times to correct the overlapped files to no avail,
so then I started the iMac up in target mode used the MacBook to format and erase the original drive, used the 10.6.3 DVD installer to install onto the hard drive, using the macBook DVD. After I was finished with the install to the iMAC,,,,,,,,,,this is where I got the three beeps like bad ram So idid the PRAM and SMC to no avail.
The operating system was evidently not new enough so once I did what i said at the begining of this post all went well.
Sometimes It is tough to remember some of the stuff that you learned several years ago.
and tired hard to forget.
I hoped this post does not scare away to many people, I was just about done with this computer until I read your post, one of several dozen, and it all came back to me.
Thanks a Bunch
I hope this can help others
themacprofessor

Boots to Apple logo, then grey screen for eternity

There's a glimmer of life, so I'm hoping that this computer can be salvaged. This is a first generation Macbook Pro, so it's getting on in age. However, I haven't heard any physical symptoms of failure (hard drive and fans sound like they're fine), so I'm hoping there's something I can do here. What happens with various boot methods:
OS X, normal: I get the Apple logo, then it goes back to a plain grey screen. I can leave the computer sit for hours, and it'll get warm like it's trying to do something yet never goes anywhere
Windows XP normal (boot camp): the images below tell the whole story there. Can the lines or codes be used to diagnose the problem? The ati2dvag error (plus the way the screen looks) makes me think video issues?
Windows XP safe mode: gets stuck loading one particular file.
OS X, safe: I CAN boot this way! I can complete a "repair permissions" task; verifying disk comes up saying that everyething is okay.
Is there anything I can do while I'm in Safe Boot that will let me help try to diagnose this problem? The first time it happened, I tried an SMC reset and was able to get back into to OS X normally. But the problem has returned, and numerous attempts at an SMC reset have proved useless. Thank you for your help!

Take the machine in for service. Nothing we can do.

Mac Mini won't boot past Apple logo and spinning wheel

Hello,
I have a Mac mini (late 2009) running 10.8.2. Today, I tried to log into the computer. It accepted my username and password, but then the screen turned gray instead of logging in. I left it like that for about twenty minutes, then gave up on waiting and Ctrl-Command-Power rebooted it. It then wouldn't reboot: it gets to the Apple logo and spinning loading wheel, but won't go past there.
So I went into single-user mode and was able to access the HD fine. I ran a filesystems check using the recommended syntax (/sbin/fsck -fy, I think). It said that the volume looked okay, and that it had been modified. I took this as a good sign (that it had been repaired) and typed "reboot" to restart the machine. I held Command-Shift-V to perform a Verbose Safe Boot.
The computer makes no further progress after the following four lines:
vboxdrv: fAsync=0 offMin0x809 offMax=0x2bc3
VBoxDrv: version 3.2.12 r68302; IOCtl version 0x140001; IDC version 0x10000; dev major=34
VBoxFltDrv: version 3.2.12 r68302
VBoxAdpDrv: version 3.2.12 r68302
I'm assuming all the instances of "vbox" are in reference to Oracle's VirtualBox VM. I do have VirtualBox installed, but haven't used it in a while (months), so I don't see why it's suddenly causing a problem.
To clarify, the computer doesn't "hang" after these lines: I can still type text into the terminal. The entire log is being saved to /dev/console, so I could probably grab it from Single-User Mode if necessary.
Everything else seems to be working properly: even the wl0 drivers are loaded.
Does anyone have any suggestions about how to fix this, or at least disable VirtualBox so the computer can start?
Thanks!
WC

Cult of Mac post:
When the Apple Logo appears your Mac has found a valid system disk, and Mac OS X begins loading.
Apple Logo with Spinning Gear
Once the spinning gear appears the BSD kernel (Darwin) has assumed command and begins loading device drivers. Shortly thereafter it transfers command to the almighty (and controversial) launchd process. Such are the workings of UNIX.
What this means for us mortals is that when a Mac stalls at the Apple logo or the logo with a spinning gear, it probably has a corrupt Mac OS X installation. It may also be having trouble accessing an internal or external hardware component, but this is less-likely.
Rebooting your Mac in Safe Mode can sometimes get things working well-enough that a second, normal reboot then works normally Hold down the Shift key at startup to boot in Safe Mode. DiskWarrior is also worth a shot (this is by far my most used disk utility). If that doesn’t work, an Archive & Install may be needed.
Read more at http://www.cultofmac.com/50685/how-to-fix-common-mac-startup-problems-macrx/#CGI mG3jeGEBtysX1.99

Macbook Pro 2011 won't boot, grey screen, 10.9.4

Hi guy I hope you are all well,
I have been running a 1.1 MBP Santa Rosa since 2010 and decided it was time for an update, so in January I got hold of a 2008 Penrhyn model. That was running Mavericks absolutely fine until 2 weeks after 10.9.3 when it began to have gfx crashes, kernel panics, refuse to boot etc. Now it won't even turn on, just a low fan noise for 10 secs then it switches itself off.
I figured the Penrhyn was just too long in the tooth now and must have had dodgy hardware. Nothing I've made this year will now work on the Santa Rosa on Snowy so I decided to splash out on a mid-2011 Sandy Beach, 15.4" 2.0ghz i7. This has been absolutely great the last month, until the day I went up to 10.9.4. It began to crash and need rebooting when iPhoto opens after plugging in my iPhone. At first I disabled iPhoto's auto-open and the phone works fine with iTunes and charges when iPhoto is closed. Without the phone plugged in iPhoto worked fine. Inevitably I plugged the phone in last night while iPhoto was still open. The screen went a purple-pattern, I rebooted and now it won't boot past the apple logo and pie-wheel at the chime. It just goes to a grey screen.
Recovery does not work, just a solid blue screen. Booting off a Lion install DVD also just gets a grey screen after the logo/chime. I cleared the PRAM, and the SMC three times. Starting in safe-mode the progress bar loads fine, but then it's back to grey screen.
So I'm now back on my Santa Rosa, which has never had a fault, nor may I add have any of my PPC Macs!
Anyone have a possible solution for this or know what the exact hardware-fault may be? I really don't want to pay Apple to repair it, having spent on over £1000 on MBPs this year that now don't turn on
Many thanks, James

I've been having similar issues with a late 2011 17" MBP with 10.9.4. I haven't worked out what the problem is, but I'm eventually able to enter recovery mode after multiple (15-30) attempts. Between attempts, I tried resetting the PRAM, entering safe mode, entering hardware diagnostics mode, and occasionally just leting it hang on the blue or grey screen.
Repairing disk permissions fixes the problem. It's happened twice now, with an hour or two of panic between getting it back up and running again. It's only been since the 10.9.3 or 10.9.4 update, which other users have experienced problems with. I didn't make a backup before updating (this is the first issue I've ever had with my machine), so I may have to start with a fresh install to determine if it's software or hardware.

On my macbook pro 2011 the laptop boots past apple logo then the screen goes grey i think my graphics chip may be broken ?

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