On my photosmart C4200 series printer, error message says USB not connected

I have a hp photosmart C4200 series it's saying the USB not connected. I made sure all connections were secure and still same message. I unplugged it and then plugged back in at tower and printer, still same. I changed out cable, still same problem.  Is there anything else I can do aside from buying a new printer? Thanks, Jenn

Hi @jennirvinpest,
Welcome to the HP Forums!
I noticed that you are getting the error message that says your USB is not connected with your HP Photosmart c4200 series.  
For further assistance, I will need some more information:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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