On my recent receipt it only lists photoshop photography program and not lightroom 5 -.why?

Just curious as to why on my recent purchase on the receipt it does not list "Lightroom 5" only "photoshop photography program"

If you have any trial /beta version of lightroom installed in the computer then you need to uninstall it (Manually uninstall Lightroom) or use CC cleaner tool(Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)
Or
uninstall it completely by checking the preference boxes too.
Now restart the computer & download & install from the CC desktop App. It should work.
Then you need to install it from the CC Desktop App (www.creative.adobe.com)
Hope it helps you.
Regards
Rajshree

Similar Messages

I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

Photoshop Photography Program And Behance Prosite

Hello, I currently have a Photoshop CC subscription and would like to take advantage of the Photoshop Photography Program. So if somebody could help me switch over to that, it would be great. What I'm wondering though, is if you cancel my current subscription so that I can switch over what will happen to my Behance ProSite? Will it still be there when I start the new subscription? I've put a lot of work into it and I don't want to have to restart it from scratch if I can help it. Thanks.

Unless Adobe has made significant changes to Behance since acquiring it, your account should simply "hibernate" during a subscription lapse. Hopefully someone from Adobe can verify this for you.

Just bought photoshop photography program and can't download lightroom?!

this comes up
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe Photoshop Lightroom 5.pkg_5.3 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Mylenium

Photoshop Photography Program and customer support issue

Hello,
I registered to the usual one app plan membership a couple of days ago (this is the first month). I just now noticed this great deal you are offering, Ps + Lr for 12.50eur / month and I'd like to know how can I switch to it.
I'm waiting for half an hour on the phone on your customer support line and your chat is not working either, stucked at "2 customers in line ahead of you."

Solved, after 40 minutes on hold on the phone. Luckily hangouts has a free plan, because no way I would have stayed on call for so long, from Europe. Chat is still dead in the water.

Does Photoshop Photography Program include use of Typekit?

I subscribe to Adobe's Photoshop Photography Program and notice that the Creative Cloud desktop application indicates that I can turn Typekit on. However, it's not clear if Typekit is included in my subscription.
In the Creative Cloud FAQ I see this:
What is the Adobe Photoshop Photography Program offer?
This offer includes access to Photoshop CC and Lightroom 5, Lightroom mobile and web, plus feature updates and upgrades as they are available; 20GB of cloud storage for file sharing and collaboration; and Behance ProSite for your own fully customizable professional portfolio. That means you get all the benefits of a Creative Cloud single-app membership for Photoshop CC, but with Lightroom 5 and Lightroom mobile included as well, for a terrific monthly price.
In the Creative Cloud single-app overview I see this:
Creative Cloud single-app plans include:
Full version of one desktop application
20GB of cloud storage for file sharing and collaboration
Adobe Typekit library of fonts for use in desktop applications and websites
Behance ProSite
Limited access to services
This seems to suggest that Typekit is included in the Photoshop Photography Program with no additional costs. Can anyone confirm this?

Hi Wolf Eilers,
Thanks for your interest in Typekit! The Photoshop Photography Program includes a Typekit Trial plan, which allows you to sync a selection of fonts from the Typekit library to your desktop and use them on the web as well.
If you would like to have full access to all of the fonts in the Typekit library, you would need to upgrade to the Portfolio level. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio. Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
There are links from the Typekit plans page which show you the fonts that are included in each subscription level:
Pricing | Typekit
I hope that this helps; let me know if you have any other questions. Best,
-- liz

How to register the Photoshop Photography Program

Where do I find a serial number to register my Photoshop Photography Program? I do not have a 'triangle' in the product services menu - so nothing is popping up.

Hi BearLens,
Photoshop Photography Program does not required Serial number. Its an subscription base serivce.
Please follow the steps mentioned in the knowledge base article http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Let me know if it helps.
Thanks!
Eshant

How do i cancel my Photoshop Photography Program

Hi All
I have been trying to figure out how i cancel my Photoshop Photography Program and seem to be stuck in a loop. I log in and go to manage then cancel my account and it pops up please contact customer care, i then click this link and it takes me to a webpage that tells me how to do it and i navigate through and click the cancel my account and it then says contact customer care then shows me how to do what i just went through and so the loop continues.
Anyone from customer service monitor this forum? If yes please tell me how to cancel my account?
Regards
Trevor

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I didn't got my serial code for Photoshop Photography Program

I bought the Photoshop Photography Program, And i didn't got the Serial number, I already paid, what do i do now?

Cloud programs do not use a serial number... you log in to your paid Cloud subscription to download and activate programs
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

I have my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program

i have my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program its just that i have never noticed tho before i have my mac turned on and the laptop PS works fine on the Mac but not on the Laptop

Hello,
see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Good luck!
Hans-Günter

Can anyone help me answer whether Robohelp has a secure ftp (sftp) or secure http connection protocols? it only lists ftp or http, but not specifying if secure? Thanks.

Can anyone help me answer whether Robohelp has a secure ftp (sftp) or secure http connection protocols? it only lists ftp or http, but not specifying if secure? Thanks.

Hello again
First off, sorry for confusing anyone with the WYSIWYG reference. Failed attempt at humor. Ah, live and learn.
Can you expound on what you mean when you say: But there does seem to be “disagreement” regarding whether RH supports HTTPS?
If you are only referring to this thread, are you sensing "disagreement" because Willam said you can serve content to users?
Here's the deal. I sort of "read between the lines" with your post and made an assumption and it seems I may have needed to ask you to clarify before tossing an answer out. The assumption I made was based on your statement of: it only lists ftp or http
That made me believe you were referring to the Publish section in the Single Source Layout properties. (shown below)
This dialog allows you to specify a protocol used to UPLOAD your generated content to a server.
What Willam was referring to was the END USERS viewing the content AFTER it has been uploaded.
Cheers... Rick

Is the Photoshop Photography Program only for U.s residentS?

is the Photoshop Photography Program only for U.s residentS?

That link states
========================================================================================
For a limited time, you can join a special Creative Cloud plan designed exclusively for Photoshop customers focused on photography. It includes access to Photoshop CC and Lightroom 5, plus feature updates and upgrades as they are available, 20GB of cloud storage for file sharing and collaboration, and a Behance ProSite. And it's just US $9.99/month when you sign up for a one-year plan. This is not an introductory price, but you need to join by December 31, 2013. To qualify, you must own Photoshop CS3 or later (Standard or Extended version). Questions? See our FAQ and terms.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++
This is not an introductory price, but you need to join by December 31, 2013.
But the term link states
Renewal
After the first 12 months, we will automatically renew your contract based on the current price of the offering.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
the current price of the offering. Does current price mean the $9.99 September 2013 price or what ever the current 2014 price is?

Why am I only able to download a trial with the Photoshop Photography Program

I registered for the Photoshop Photography Program in December - then had to change payment methods. Now my charge monthly is more - and I am unable to download a legit photoshop -only a trial

Hi Tcom,
Welcome to Adobe Forum,
Have you tried logging out & logging back in of the CC desktop app?
Have you clicked on "license this software" when you get a prompt of purchasing CC?
Please try these steps, if the issue is still not resolved, do message me privately the order number, Email ID with which it is registered.
I will follow it up for you.
Regards,
Rajshree

CC update: is Lightroom out of Photoshop Photography Program subscription?

Greetings!
After the recent CC update my Lightroom had "detached" from the installed application list and now suggests to "try" it:
When I launch Lightroom it suggests me to download update to 5.5. I looked at my account and see that I have Lightroom registered as a product and Photoshop Photography Program as subscription:
When I was subscribing for the plan in November 2013 Lightroom was part of the subscription, now it is out and the CC application is not even aware that Lightroom is installed on my computer.
Please let me know if the Lightroom is taken away from my CC subscription. If not, how can I return Lightroom into CC manger so that it alone tracks for the updates to all my subscribed CC applications?
I would appreciate any advice or insight.
Thanks!

Okay. Thanks a lot.
So for the 25 € per month you get only Photoshop CC (+ Bridge).
Und for the 13 € per month you get Photoshop CC (+ Bridge) and Lightroom 5.

Lightroom 5 upgrade to Photoshop Photography Program

Using Windows 7.
I have Photoshop CS6 and Lightroom 5.3 installed on my machine.
I have purchased and installed Photoshop Photography Program.
The Photoshop version has upgraded to CC but the Lightroom 5 version still has my original Serial Numbers showing on the Help/Registration/License.
How do I fix this without uninstalling Lightroom?
I have searched all over but can't find exactly what I'm looking for.
Thanks,
Roy

You now have two LR licenses, and each of those licenses can be installed on up to two different computers, so effectively you have 4 different installs you can use.
If you have not already installed LR on 4 computers, just choose which version, CC or non-CC that you have not already installed two times, and use it until you have time to reorganize what is installed, where.
LR-CC also makes it easier to migrate which two computers you have LR-CC activated on. Upon installing on the third computer, something I did, recently, you'll be asked to deactivate it on the other two. After that, you can just log into whichever other computer you still want to use it on and it'll reactivate that one and the other one will revert to deactivated. Presumably you can do this several times across multiple computers, only having two activated at a time, but I'm sure Adobe has some way to watch for abuse of using your two licenses across many computers by repeated activating and deactivating different ones, and would eventually blacklist your login or serial number. Years ago with Photoshop, there used to be a hard 20-deactivate/re-activation limit, but that was done away with so no one knows what it is, now.
If you really need LR on 5 or more computers then you'd need to buy more of the two-activation licenses.

On my recent receipt it only lists photoshop photography program and not lightroom 5 -.why?

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