On my recently installed Firefox, I can't access information on one website (using password and user name), but I can on my old IE

To avoid some of the issues related to Microsoft's stopping support for Windows XP, I recently installed Firefox, which has been working well. I kept Internet Explorer on my computer, though. I am a patient at a facility that has an online chart where one can go to get messages, test results, etc. When I am on Firefox and try to access this chart by entering my user name and password, I am denied access and keep getting a message that my session has timed out. When I try the same thing with Internet Explorer, which I would prefer not to use, I do get access. It seems to me that I have to add Firefox to my computer's system somehow (and maybe delete IE) in order for this to work. Can someone tell me how to do this, please?

Usually sites recognize that your session is still alive using cookies. Can you think of any changes you might have made to Firefox's cookie settings to increase your privacy or reduce tracking? Or any add-ons along those lines?
As a test, try logging in to the site (1) in Firefox's Safe Mode (2) in a Private Browsing window. This will help bypass restrictive cookie settings, as well as other filtering behaviors of extensions, to see whether those are a factor.
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
''Not all add-ons are disabled: Flash and other plugins still run''
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Then open a private browsing window using either:
* Ctrl+Shift+p
* "3-bar" menu button > New Private Window
* File menu > New Private Window
In that window, try logging in. Any difference?

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