On my windows 8 computer, device won't synch and synch button won't get 'active' (dark). Help!!! Thanks.

On my windows 8 computer, my ipod is not being recognized by itunes and the synch button does not get active. Seems like this is the result of a recent update. I've rebooted ipod, computer, router, to no avail. Appreciate any suggestions. Thanks.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

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Start time: 01:41:21 03/30/15
Revision: 1308
Model Identifier: MacBookAir6,2
System Version: OS X 10.10.2 (14C1514)
Kernel Version: Darwin 14.1.0
Time since boot: 3:19
UID: 501
Activity
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CPU usage (%)
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Energy (lifetime)
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    WindowServer (UID 88): 16.80
    com.apple.WebKit.WebContent (UID 501): 6.64
Energy (sampled)
    Finder (UID 501): 99.94
Firewall: On
Wi-Fi
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    Transmit Rate: 11
System caches/logs
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Diagnostic reports
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    2015-03-04 Safari hang
    2015-03-07 taskgated crash
    2015-03-22 iTunes hang
    2015-03-27 discoveryd crash
    2015-03-28 Finder hang
    2015-03-29 Finder hang x22
    2015-03-29 prl_client_app hang x2
HID errors: 23
Kernel log
    Mar 28 18:40:55 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
    Mar 28 18:40:55 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
    Mar 28 18:40:55 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
    Mar 28 18:40:55 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)
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    Mar 28 19:35:01 vnic1: promiscuous mode enable failed
    Mar 28 23:10:52 /drv/ MacMem.cpp:856   Physical Address assertion failed, phys_addr = 11a27e000, ret_addr = 7f9a27e000
    Mar 28 23:10:52 /drv/ HypTest.c:132   HypTest Failure: HypMem Failed to MapPhyMem 11A27E
    Mar 28 23:10:54 vnic0: promiscuous mode enable failed
    Mar 28 23:10:54 vnic1: promiscuous mode enable failed
    Mar 29 02:54:14 PM notification timeout (pid 1076, Finder)
    Mar 29 02:54:44 PM notification timeout (pid 1076, Finder)
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    Mar 29 12:58:59 vnic1: promiscuous mode enable failed
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    Mar 29 17:37:48 vnic1: promiscuous mode enable failed
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    Mar 29 19:43:47 firefox (map: 0xffffff801279d960) triggered DYLD shared region unnest for map: 0xffffff801279d960, region 0x7fff88600000->0x7fff88800000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
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    Mar 29 22:25:15 considerRebuildOfPrelinkedKernel com.apple.kext.OSvKernDSPLib triggered rebuild
System log
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    Mar 29 22:21:59 loginwindow: Login Window Started Security Agent
    Mar 29 22:21:59 UserEventAgent: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin
    Mar 29 22:21:59 WiFiAgent: securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.
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    Mar 29 22:22:21 cloudd: Stream 0x7fab30e60330 is sending an event before being opened
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    Mar 29 22:22:22 taskgated-helper: CPValidateProvisioningDictionaries returning NO with error: (null)
    Mar 29 22:23:53 spindump: [210] Not monitoring force quit since process is being debugged
    Mar 29 22:26:18 WindowServer: WSGetSurfaceInWindow : Invalid surface 696208782 for window 72
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    Mar 29 22:33:47 com.apple.kextcache: IOBluetoothHostControllerUARTTransport.kext has no Info.plist file.
    Mar 29 22:33:47 com.apple.kextcache: IOBluetoothHostControllerUARTTransport.kext has no Info.plist file.
    Mar 29 22:33:48 com.apple.kextcache: IOBluetoothHostControllerUARTTransport.kext has no Info.plist file.
    Mar 29 22:33:58 com.apple.kextcache: IOBluetoothHostControllerUARTTransport.kext has no Info.plist file.
    Mar 29 22:33:59 com.apple.kextcache: kext file:///System/Library/Extensions/RIMBBUSB.kext/ is in hash exception list, allowing to load
    Mar 29 22:33:59 com.apple.kextcache: IOBluetoothHostControllerUARTTransport.kext has no Info.plist file.
    Mar 29 22:34:00 com.apple.kextcache: kext file:///System/Library/Extensions/JMicronATA.kext/ is in hash exception list, allowing to load
    Mar 29 22:35:14 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
    Mar 29 22:36:33 corestoraged: 0x7fff7c9b3300 __finishRevert_block_invoke: calling finishRevertVolume (DiskManagement) for lv UUID
    Mar 29 22:36:33 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
    Mar 29 22:36:43 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD
    Mar 29 22:36:54 corestoraged: 0x7fff7c9b3300 -[CoreStorageDaemon dmAsyncFinishedForDisk:mainError:detailError:dictionary:]: got callback dmAsyncFinishedForDisk, inMainError is 0
    Mar 29 22:36:54 corestoraged: 0x7fff7c9b3300 -[CoreStorageDaemon csdDmcsSyncCall:withSession:withDmcsCallBlock:]: corestoraged: exiting csdDmcsSyncCall, err is 0
    Mar 29 22:36:54 corestoraged: 0x7fff7c9b3300 finishBackgroundConversionState: background conversion was successful for UUID
launchd log
    Mar 28 18:43:32 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: open.635, action = service submission, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000
    Mar 28 18:43:32 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.641, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000
    Mar 28 18:43:33 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory
    Mar 28 18:43:33 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.681, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000
    Mar 28 19:35:01 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist, error = 2: No such file or directory
    Mar 28 22:54:52 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.174, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 28 23:02:29 com.apple.xpc.launchd.domain.pid.Install Adobe Flash Player.419: Could not resolve origin of domain. XPC services in this domain's bundle will not be bootstrapped: error = 109: Invalid property list, taint = (null)
    Mar 28 23:10:54 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist, error = 2: No such file or directory
    Mar 28 23:33:11 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist, error = 2: No such file or directory
    Mar 28 23:46:15 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist, error = 2: No such file or directory
    Mar 29 12:32:27 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.181, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 12:58:59 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist, error = 2: No such file or directory
    Mar 29 15:40:07 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.179, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 16:58:04 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.180, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 17:37:48 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = /Library/LaunchAgents/com.parallels.vm.prl_pcproxy.plist, error = 2: No such file or directory
    Mar 29 21:23:45 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.174, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 21:56:33 com.apple.xpc.launchd.user.501.100023.Aqua: Could not import service from caller: caller = otherbsd.572, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 22:06:27 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.200, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 22:13:50 com.apple.xpc.launchd.user.201.100005.Aqua: Could not read path: path = /Users/USER/Library/LaunchAgents, error = 2: No such file or directory
    Mar 29 22:13:50 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.
    Mar 29 22:13:50 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.
    Mar 29 22:13:50 com.apple.xpc.launchd.user.201.100005.Aqua: Could not import service from caller: caller = otherbsd.206, service = com.apple.photostream-agent, error = 119: Service is disabled
    Mar 29 22:13:50 com.apple.xpc.launchd.user.201.100005.Aqua: Could not import service from caller: caller = otherbsd.206, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
    Mar 29 22:15:46 com.apple.xpc.launchd.domain.user.0: Caller not allowed to perform action: loginwindow.65, action = query service enabled state, code = 1: Operation not permitted, uid = 0, euid = 201, gid = 201, egid = 201, asid = 100005
    Mar 29 22:22:16 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.201, service = com.fiplab.BatteryHealthHelper, error = 119: Service is disabled
Console log
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    Mar 29 22:22:16 fontd: Failed to open read-only database, regenerating DB
Loaded kernel extensions
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System services loaded
    com.adobe.fpsaud
    com.apple.spindump
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    com.apple.watchdogd
    com.google.keystone.daemon
    com.microsoft.office.licensing.helper
    com.rim.BBDaemon
Login services loaded
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    com.google.keystone.system.agent
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User login items
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Firefox extensions
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    Johan Sundström
Widgets
    Calc Board
    calendarCountdown
iCloud errors
    bird 638
    cloudd 38
    storedownloadd 2
Continuity errors
    lsuseractivityd 32
    sharingd 15
Restricted files: 1001
Lockfiles: 15
High file counts
    Desktop: 73
Contents of /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist
    - mod date: Jun 25 22:00:22 2013
    - size (B): 524
    - checksum: 2868431736
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    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
    <key>KeepAlive</key>
    <true/>
    <key>Label</key>
    <string>com.rim.RimAlbumArtDaemon</string>
    <key>OnDemand</key>
    <false/>
    <key>Program</key>
    <string>/Library/Application Support/BlackBerry/RimAlbumArtDaemon</string>
    <key>ProgramArguments</key>
    <array>
    <string>RimAlbumArtDaemon</string>
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    <key>RunAtLoad</key>
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    - size (B): 516
    - checksum: 908705504
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    <plist version="1.0">
    <dict>
    <key>KeepAlive</key>
    <true/>
    <key>Label</key>
    <string>com.rim.BBLaunchAgent</string>
    <key>OnDemand</key>
    <false/>
    <key>Program</key>
    <string>/Library/Application Support/BlackBerry/BBLaunchAgent.app</string>
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    <array>
    <string>BBLaunchAgent</string>
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    - size (B): 748
    - checksum: 4059782046
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    <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN
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    /Applications/Microsoft Office 2011/Office/Microsoft Query
    - N/A
    /Applications/Remote Desktop Connection.app
    - com.microsoft.rdc
    /Applications/Utilities/Adobe AIR Application Installer.app
    - com.adobe.air.ApplicationInstaller
    /Applications/Utilities/Adobe AIR Uninstaller.app
    - com.adobe.air.Installer
    /Applications/iSkysoft Video Editor.app
    - com.iSkysoft.Video Editor
    /Library/Application Support/BlackBerry/BBLaunchAgent.app
    - N/A
    /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
    - com.adobe.air.ApplicationInstaller
    /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app
    - com.adobe.air.Installer
    /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app
    - com.adobe.air.Template
    /Library/PDF Services/Save as Adobe PDF.app
    - com.apple.automator.SaveasAdobePDF
    /Library/Printers/hp/Fax/fax.backend
    - com.hp.fax
    /Library/Printers/hp/Fax/rastertofax.filter
    - com.hp.rastertofax
    /Library/Printers/hp/filter/hpPreProcessing.filter
    - com.hp.print.cups.filter.hpPreProcessing
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/710_b042_multilanguage (1).exe.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/710_b042_multilanguage.exe.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/7z Setup SFX.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Accessibility On-Screen Keyboard.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Acrobat.com.exe.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Adobe Flash Player 17.0 r0.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Adobe Reader 9.4.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Adobe Reader and Acrobat Manager.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/BlackBerry Desktop Software.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Bridge.exe.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/CCleaner Installer.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/CCleaner.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Character Map.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Clip Organizer.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/ConfigWizards.exe.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Control Panel DLL.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Device Stage Platform Server.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Diagnostics Troubleshooting Wizard.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Disk Space Cleanup Manager for Windows.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Display Switch.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/ESET MSI Launcher.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/ESET Main GUI.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/ESET SysRescue Wizard.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Executable for FreeCell Game.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Executable for Hearts Game.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Executable for Minesweeper Game.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Executable for Purble Place Game.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Executable for Solitaire Game.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Executable for Spider Solitaire Game.app
    - com.parallels.winapp.UUID.UUID
    /Users/USER/Applications (Parallels)/{UUID} Applications.localized/Firefox [1].app
    - com.parallels.winapp.UUID.

Installing 10.9.2, "shutdown because of a problem", now Mail won't open and App Store won't work.

While installing OS X 10.9.2, my MacBook Pro suddenly "shut down because of a problem" (which isn't the first time that happened). Checking the Apple menu and "About this Mac" it says I have 10.9.2 installed. I tried to see if I could reinstall the update, figuring something went wrong when the computer shut down, but the App Store won't work, clicking on "Updates" or any other tab doesn't change the screen from the App Store icon in the center. Mail also won't open, which is what I ; I tried to see if I could reinstall the app, but I don't have the CD that the support page said I needed. It seems to be only Mail and FaceTime that won't open so far. How do I fix this?

I took it in to my university's apple care and they wiped and reinstalled the OS.
Next time I will just go in and ask, since it doesn't look like anyone else is getting any real help with this problem!

My itunes won't open, and the FAQ won't help

this problem may be familiar:
i downloaded and installed itunes 6 just the other day. after it finished updating i went to open itunes, and it wouldn't open, and it only gave me the error message. i went to the support center and it recognized the problem, telling me to uninstall quicktime and then repair itunes. however i didn't find quicktime in the "add or remove programs" list, despite the fact that it was open and displayed in my computer's toolbar. i exited quicktime and tried repairing itunes again, no luck. i tried opening quicktime again and it wouldn't open, and the uninstaller also doesn't work. i'm thinking my only option now is to uninstall itunes, but i'm really worried that i'd lose 35 gigs of music if i did. 1: is my problem fixable and how, and 2: if i have to uninstall itunes, will i lose all my music? should i back it up?
thanks.

it didn't work! i uninstalled itunes and then reinstalled it, and the same problem persists! quicktime still isn't in the add or remove programs list, and it still won't open! this is immensely frustrating. what do i do?

On my windows 8 computer, device won't synch and synch button won't get 'active' (dark). Help!!! Thanks.

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