On Option 3 but being charged for calls that shoul...

Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
Quite a lengthy online help chat session with a BT customer service lady managed to clear the problem where I was credited for those calls.
It was also agreed that I could have extra time to pay my bill and that I would receive that agreement in writing (extra time as I have recently suffered a heart attack), unfortunately I have not received this confirmation.
Since then I have now noticed that once again the "recent call charges" is adding up my inclusive calls so I know this is again going to happen on my next quarterly bill, can anyone please look into this and fix it before it gets that far as I really don't think I can take the stress of it all again, I have also noticed that I have been charged for the same call to a mobile twice (exact number, time and duration).
Any help appreciated, thanks.

Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
-+-No longer a forum member-+-

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Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete

6 days in and being billed for calls that can't ha...

I opened up my relationship with BT on 16th December 2013. The engineer called and set up my wifi, TV and phone line. I didn't buy a phone until Friday 20th December and when I plugged it into the land line, it didn't work and BT confirmed that there was a fault at the exchange. I then look at my first charges on line and see that there have been 2 calls charged to my line on Tue 21st Dec and one on Wed 22nd Dec which is impossible as I didn't have a phone until Friday 20th. The billing department can't tell me why this has happened. So the position I'm now in is that the engineer can't attend to my issue at the exchange until 27th Dec and I don't have confidence in the BT billing system until BT tell me why I have been billed for calls that can't have been made from my number.
Solved!
Go to Solution.

Possibly your line is crossed with another one, and they made the calls. Keep a note of the numbers that have been called, and hopefully you can sort it out with BT when your line is working.
If you call your number using a mobile, see who answers the call, as they would be the ones using your line, and you can ask them who they are, and what they think their number is, as they may be unaware of a fault.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Blast plus hbo and showtime free but being charged for showtime please help

i just signed up et for internet plus it clearly say includes hbo and showtime included yet i am being charged 5 dollars a month for showtime yet support tells me its not included and its 5 a monthupromotion what gives included is a picture of the add i clicked and signed up for online tell me if im wrong or if comcast is tryna milk as much as they can out of me

xxstaciaxx wrote:
i just signed up et for internet plus it clearly say includes hbo and showtime included yet i am being charged 5 dollars a month for showtime yet support tells me its not included and its 5 a monthupromotion what gives included is a picture of the add i clicked and signed up for online tell me if im wrong or if comcast is tryna milk as much as they can out of me
Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can make this right.
Thanks for your patience.

Re: blast plus hbo and showtime free but being charged for showtime please help

I am also having the same issue. On my bill it is showing 21.95 for showtime, even though its supposed to be free and only a discount of 16.95. Seems kind of pricey for something that was offered "free".

Hi Wandering1324, I will private message you to further assist with this issue.
Thank you

Elderly Mother Being Charged For Work That Wasn't ...

I wonder if someone can point me in the right direction please to get this resolved, I'm at the end of my rope here.
A couple of months back my 82 year old mother moved in to a retirement flat. The flat had a variety of old unnecessary BT kit (trailing sockets, loudspeakers, unidentified junction boxes) and multiple runs of phone cables around doorframes, along skirting boards etc that had obviously accumulated over a period of time. My mother only needs one socket and wanted to lose the rest as it's unsightly and in one case a bit of a trip hazard. I phoned BT on her behalf (she's elderly and doesn't like all the button pushing) and I spoke to a lady, asking if we could have an engineer visit to remove all the unneeded gubbins - I described in detail what had to be removed. The lady said that was fine and she would book the job for us and it would cost £130, the date for the visit was set as 30 November both of which I agreed to. Neither myself nor my mother received any written confirmation of the work which I thought was a bit odd but didn't worry about at the time.
The engineer (actually two of them) turned up as arranged on 30 November and my mother showed them the cables, boxes, sockets etc that she wanted rermoved. The lead engineeer said they couldn't do this type of job because it would risk damaging the decor and then my mother would sue BT and so they couldn't do it. My mother pointed out that the cables hadn't been painted over and embedded in the skirtings, that they were just pinned with cable clips onto the top of the skirtings and doorframes and she understood that there would be an odd small hole where the clips had been and that was OK. But the engineer still declined to do the work. My mother then asked him that as he hadn't done the work, was she going to be charged the £130. He said no, of course not, that this happens all the time and that he just puts it through asd a 'No Charge' job. They were in the flat for less than 15 minutes.
My mother was not especially happy that she'd wasted several weeks waiting to have the job done only for it not to be done but at least she could afford to pay someone else like a handyman to do what BT wouldn't. Then her bill arrived yesterday and she has been charged £130 for the non-work.
She tried phoning the call centre herself twice this morning but was fobbed off. Once she was told the £130 is a call-out charge and as the engineer attended she had to pay the bill even though no work was done. The second time she was promised a call-back which never happened. She's getting a little hard of hearing and finds accents on not very good phone lines difficult and she was getting a bit distressed at having to deal with this so she asked me to take over. I have spent the rest of the day on the phone to the call centre getting increasingly angry at the way we're being treated. I have explained the situation to 6 different people. I was promised 2 call-backs which never happened. They promise faithfully to investigate, fix it and the minute you're off the line they forget about it. They kept trying to transfer me to a department which I think they called TRC(?) - I did speak to a very helpful chap in the UK in this department early on who explained that the department only deals with faults resulting from orders not with billing problems with orders and that he'd have to pass me back to the call centre. I keep explaining this to the agents but they still want to keep passing me over. Finally tonight after speaking to a total of 9 different people, I told them I wasn't getting off the line until they fixed it and they hung up on me and the call centre is now closed. I now have steam coming out of my ears.
All I want is to have the £130 charge on my mother's bill removed. No work was done. When I placed the order, I was not informed that it was a call-out charge. I described very precisely the work that was to be done and the lady said it would cost £130. She didin't inform me that BT won't remove unneeded equipment in domestic premises for fear of damaging decor - why did she even take the order in the first place if this is BT policy? Neither my mother nor myself received any paperwork for the order that might have contained information on call-out charges or what engineers will and won't do. My mother was given no documentation at the end of the visit and signed nothing.
So I want to talk to someone preferably in the UK to get this charge removed. I feel that a vulnerable elderly lady is being taken advantage of, that somewhere along the line someone has been incompetent/dishonest and that the call centre is a complete joke. I'm not going to waste any more time with them, I need to be able to talk to someone who will take responsibility and actually do something. Does anyone know how I can contact such a person, preferably by phone. My mother pays her bills by DD and is going to lose this money out of her account quite soon and she really can't afford it.
Anyone? If you got this far, thank you for reading!

ceres wrote:
I wonder if someone can point me in the right direction please to get this resolved, I'm at the end of my rope here.
A couple of months back my 82 year old mother moved in to a retirement flat. The flat had a variety of old unnecessary BT kit (trailing sockets, loudspeakers, unidentified junction boxes) and multiple runs of phone cables around doorframes, along skirting boards etc that had obviously accumulated over a period of time. My mother only needs one socket and wanted to lose the rest as it's unsightly and in one case a bit of a trip hazard. I phoned BT on her behalf (she's elderly and doesn't like all the button pushing) and I spoke to a lady, asking if we could have an engineer visit to remove all the unneeded gubbins - I described in detail what had to be removed. The lady said that was fine and she would book the job for us and it would cost £130, the date for the visit was set as 30 November both of which I agreed to. Neither myself nor my mother received any written confirmation of the work which I thought was a bit odd but didn't worry about at the time.
The engineer (actually two of them) turned up as arranged on 30 November and my mother showed them the cables, boxes, sockets etc that she wanted rermoved. The lead engineeer said they couldn't do this type of job because it would risk damaging the decor and then my mother would sue BT and so they couldn't do it. My mother pointed out that the cables hadn't been painted over and embedded in the skirtings, that they were just pinned with cable clips onto the top of the skirtings and doorframes and she understood that there would be an odd small hole where the clips had been and that was OK. But the engineer still declined to do the work. My mother then asked him that as he hadn't done the work, was she going to be charged the £130. He said no, of course not, that this happens all the time and that he just puts it through asd a 'No Charge' job. They were in the flat for less than 15 minutes.
My mother was not especially happy that she'd wasted several weeks waiting to have the job done only for it not to be done but at least she could afford to pay someone else like a handyman to do what BT wouldn't. Then her bill arrived yesterday and she has been charged £130 for the non-work.
She tried phoning the call centre herself twice this morning but was fobbed off. Once she was told the £130 is a call-out charge and as the engineer attended she had to pay the bill even though no work was done. The second time she was promised a call-back which never happened. She's getting a little hard of hearing and finds accents on not very good phone lines difficult and she was getting a bit distressed at having to deal with this so she asked me to take over. I have spent the rest of the day on the phone to the call centre getting increasingly angry at the way we're being treated. I have explained the situation to 6 different people. I was promised 2 call-backs which never happened. They promise faithfully to investigate, fix it and the minute you're off the line they forget about it. They kept trying to transfer me to a department which I think they called TRC(?) - I did speak to a very helpful chap in the UK in this department early on who explained that the department only deals with faults resulting from orders not with billing problems with orders and that he'd have to pass me back to the call centre. I keep explaining this to the agents but they still want to keep passing me over. Finally tonight after speaking to a total of 9 different people, I told them I wasn't getting off the line until they fixed it and they hung up on me and the call centre is now closed. I now have steam coming out of my ears.
All I want is to have the £130 charge on my mother's bill removed. No work was done. When I placed the order, I was not informed that it was a call-out charge. I described very precisely the work that was to be done and the lady said it would cost £130. She didin't inform me that BT won't remove unneeded equipment in domestic premises for fear of damaging decor - why did she even take the order in the first place if this is BT policy? Neither my mother nor myself received any paperwork for the order that might have contained information on call-out charges or what engineers will and won't do. My mother was given no documentation at the end of the visit and signed nothing.
So I want to talk to someone preferably in the UK to get this charge removed. I feel that a vulnerable elderly lady is being taken advantage of, that somewhere along the line someone has been incompetent/dishonest and that the call centre is a complete joke. I'm not going to waste any more time with them, I need to be able to talk to someone who will take responsibility and actually do something. Does anyone know how I can contact such a person, preferably by phone. My mother pays her bills by DD and is going to lose this money out of her account quite soon and she really can't afford it.
Anyone? If you got this far, thank you for reading!
Hi ceres,
Welcome to the forums.
I am suprised that the Engineers did not quote the HEALTH and SAFETY rules.
If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days and they will contact you direct via email or phone.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Why am I being charged for downloads that didnt download???

Three different movies were charged to my account.....but not one of them finished downloading and I couldnt watch them in full....I would just start getting into the movie (which all three were documentaries about the government and their lies) and then boom!!!! Movie stops downloading and disappears!!!??? But the, one movie did work, it was the Extremely close blah blah blah movie but , funny thing is I NEVER CLICK IT TO BEGIN WITH!!!???? Ive even tried deleting it and it wont go away......and i was NEVER CHARGED FOR IT!????? now, someone please explain this to me??

You've wandered into a forum which has nothing to do with your problem, and in any case these forums are user-to-user - you're not talking to Apple, and no-one on here can help you.
You should contact iTunes Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.

HT204088 Why am I being charged for things that do not show up on my download histrory?

I have a charge each week on my bank account from ITunes of things that I am not purchasing. This week it is $1.29, and it does not show on my downloard history. What is up with this? And now I see where I hit the update button and all said FREE and now charged to update with one of my FREE apps.

You aren't charged to download app updates, though if you add or change the credit card details on your account then you might see a small temporary store holding charge, which should disappear within a few days.
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How do I take my credit card off itunes store, I am being charged for stuff that was not approved by me!!

I have charges on my account that were not approved by me, need to cancel my credit card on here and don't know how!!

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Re: Recurring charge for Caller Display

Hi,
Sorry to post here but I can't find the new thread option, I'm new to this forum.
I'm having the same issue with being charged for caller display. I was assured last month it was all sorted out and I'd be refunded back to September, just got this month's bill with a paltry £1.69. I really can't cope with the foreign call centre again, can someone please help?

If you have done online help and customer services then see if mods can help. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why am I being charged for data when connected to wifi AND not using my phone?!

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Hello NotHappy101,
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I think I'm being charged for free apps?

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Dusty4691,
This is a stumper! As MrHelper stated, we do not have a 750MB plan so I'm curious as to what that offer was. How much data did you end up using for the month and how much were you charged in overages?
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Follow us on Twitter @VZWSupport

TS4268 I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off but my acc. is being charged.what to do?

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HT204266 I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it

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All sales are final, but sometimes they make an exception.

On Option 3 but being charged for calls that shoul...

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