On password reset emails are not sent

Hi ,
I am around 500 app user , every time an account is locked , admin as to reset the password , but the problem is no email is sent to user that your password is rested or take him to login page.
I have instance setting updated ,still does not work.
is there any additional setting i need to do to make this work
4.1.1 , 11g , linux oc4j
thanks

Hi there Derros, 
I imagine you were greatly disappointed to not find the verification email in any of your folders, as this would hinder you from accessing your account.
With that said, generally we advise customers to check their email inbox, including spam, advertising, and trash folders due to filter settings that may be in place. As it seems you've already taken these steps, I would be happy to offer you a manual password reset from my end, which has been shown to resolve this issue for some customers.  
If you should like me to move forward with this reset, please let me know! 
Regards, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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     Private Message

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