On PC: I cannot download adobe cloud desktop app nor any other produkt.
When I am trying to download the adobe cloud for desktop, there is always an error while downloading and I can't find a solution. So I guess I can't install any produkt like photoshop if I don't have the desktop version?
I really need those for a project, so please tell me what I am doing wrong
MiraDiyanna do you receive a specific error message? For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
Similar Messages
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I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help outHello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter -
My Adobe Cloud desktop app does not show login fields
Hi Folks,
Unfortunately when I open my adobe cloud desktop app, the cloud app shows up but the login fields do not appear and I cannot login anymore nor I can use my programs anymore.
Does anyone has an answer to this issue?
Thanks
RBLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
My adobe cloud desktop app seems to have stopped working. I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.
The creative cloud icon on the top menu bar is greyed out, and not updates show.
I have spoke to our internal IT and my settings are the same as my colleagues who's is working fine, can anybody help with this ongoing problem?Grafix121 please ask your I.T. department to review the Adobe Creative Cloud Security FAQ for IT section of Creative Suite Enterprise Deployment | Adobe Developer Connection for information on how to configure your network to allow connections to the Adobe servers.
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Can't sign into Adobe cloud desktop app and can't download apps to install.
I was able to download the Adobe Cloud app to my desktop, but it won't let me sign in, every time I try it tells me I've been signed out. I have uninstalled and re-installed it over and over again. I believe this leads to the other problem I am having whic is that I can't download any of the apps when I click on an app to download it nothing happens, at the very bottom left of the browser window I see the following:-
"waiting for sproxy-prod.adobecc.com"
What should I do?I did it, everything seemed to go well, everything happened as it should I saw the "
multiple lines which start with "Successfully copied the file" followed by:
Operation has been successfully completed." but I still am not able to log in through the Creative Cloud desktop app or download any apps to install.
Any other suggestions? -
Cannot install Creative Cloud desktop app. It just freezes at a certain point.
I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
I am 100% desperate and tired of this.Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.
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Where is my adobe cloud desktop app? The icon does not appear in my menu bar
I just download adobe cloud, where do i locate the desktop app? It did not automatically appear in my menu bar
i need some help please....my mac acceppts cds and dvds... my drive is located at the right of the screen.....but no icon appears in desktop and finder......also...it does not read....any cd....does not read any dvd either.....it ejects the cds after a while on its own....also it does not burn any cd.....wen i tried....errors with 0x06 ....medium errors,....show up.....also...i tried reinstalling the mac os.....but when i restart the pc...and...keep C key pressed...the cd just gets ejected.....can someone please help me with this problem?????? i contacted APPLE too.. but they said it must be a software problem......also no apple macbookair superdrive does not get connected to the mac either.....PLEASE HELP!!!!
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hello, i ordered photoshop on creative cloud in August 2014 on a monthly plan, had no problems installing and using etc, until both mine and my girlfriends laptops were damaged. I then stopped paying my monthly plan. and PS was deactivated. I recently got a new laptop which im using currently, it is an aspire one with windows 7. I paid my debt to adobe to reactivate, Creative Cloud Photography plan (one-year) . I then downloaded creative cloud and logged in as usual, i go to the apps page to install PS but it only has an option that says TRY. i looked into the problem and found that with my account i can only have PS installed on two devices, and the only two solutions i saw was to uninstall on the other devices and then re install. This is my problem, my girlfriend chucked her laptop straight in the bin whilst I have mine in the cupboard in pieces not working. or the other option was to open a new account with adobe. I dont really want to follow that option as I have just paid my debt and subscription for the next month and i dont want to change my email address associated with the adobe account. Any advice or solutions will be appreciated, thank you.
The purchase is active now, we have recieved the payment. You have one activation left.
Current Plan:
Creative Cloud Photography plan (one-year)
Account Activated:
20-Aug-2014
Since there is no billing issue, please try to install & activate the CC, in case of any issue contact Adobe Support via Contact Customer Care
Regards
Rajshree -
Adobe Cloud Desktop App just spinning?
Does anyone have any idea how to get the desktop app to work (Mac) when all I get is the blue spinning dial? I have uninstalled and reinstalled several times but to no avail? I am trying to update to the latest version of Muse. thanks.
Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
its just a blank screen. I can close it or link to 'help' (this site) but that's it. no interface to download or run apps or anything else - just a blank window. ???
Hi richs,
can you check your task manager is it really running? if yes try this one : https://forums.adobe.com/thread/1235026
regards
deto -
Cannot download Adobe Story Desktop Application
Hello, and thank you in advanced. I'm getting started in writing and was thrilled to find Adobe Story, so much so I upgraded to Adobe Story Plus along with the Creative Cloud. Then, a desktop applocation? The one thing that was missing!
So, when I go to download the Desktop Application I am prompted that I will need to install Adobe Air as well, as it is required for the installation. I have Adobe Air but I hit install anyways. It completes the progress bar and then switches to a dialoge stating: A download error occured. Try to download again?
In response I try multiple times more. Sometimes it doesn't even complete the progress bar and just skips to the failure notification. I've uninstalled and reinstalled Adobe Air. I've logged in and logged out. I've waited several days between my attempts and I always get the same result.
If there's anything you guys can do it will be greatly appreciated. Thank you so much!Hi,
There is an issue with Adobe AIR installation with Chrome browser.
Can you please try with some other browser, say firefox/safari
Thanks
Rohit
Adobe Story Team -
After I restart my computer, Adobe Creative Cloud desktop app fails to open (Windows 7)
I started having this problem pretty late last night. Some of my applications still work -- Audition, Premiere, Media Encoder, and Lightroom -- but After Effects, Photoshop, InDesign, Acrobat and Illustrator also fail to launch. Some display a generic "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item." Other's don't, displaying a blank white icon next to the program file name.
I have uninstalled/reinstalled everything (including Windows 7). To be clear, Creative Cloud *works* after I reinstall it, but as soon as I reboot my computer or restart in order to reinstall other apps, I only see the image below. I canot edit preferences or view updates and requests. I then have to uninstall creative cloud and reinstall in order to get it up and running again.
I'm baffled. No clue why certain apps load and others are damaged or something, and it seems there's no work around native to Adobe.
Aother piece of perhaps relevant information; WIndows installed a critical update on Feb. 23rd (day before I started having this issue). Might be relevant, but I've since re-installed windows and in the interim period between that update and my first failure, I was able to access Photoshop and After Effects.Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one. -
Creative Cloud desktop app won't download
I am trying to download creative cloud on new mac, and get an error message and told to contact customer support - any ideas?
Hi Dave,
You can download Creative Cloud desktop app from :http://www.adobe.com/appsmanager/
In case you face issues please try using an different browser and check.
Regards,
Rave -
Error trying to install update to Adobe Cloud desktop on OS X Lion
I keep getting an error when installing a recent update to the Adobe Cloud desktop - A21 something or other. I tried renaming a file and trying again, but that didn't work either. I'm not that comfortable troubleshooting my Mac as I've only recently migrated from Windows to using Mac. Please help. If I don't quit the Adobe Cloud thing on start-up, it eats up battery power due to this update not being able to install. I have a single-app subscription to Photoshop CS7, which stops working when that file is renamed.
The error is Error Code: A12E1.
I tried the fix of renaming the file, restarting the computer and trying
again. That didn't work. My operating system is Mac OS X Lion 10.7.5
(11G63)
Thanks
Joanne Mead
Email: [email protected]
Tel: 01992 635276
Mobile: 07973 407386
Website: www.joannemeadphotography.co.uk -
Creative Cloud desktop app doesn't show apps/can't update
Hello,
I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
I don't get any apps listed. I click on the Reload button but nothing happens.
I have a solid internet connection.
The error says: Download error. Please retry to try again or contact customer support.
Any tips on how to solve this?
Please send help asap!
Thanks very much,
MabelPlease check if these links are useful.
Not all apps displayed for download | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
Hope it helps you.
Regards
Rajshree
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