On-plus and Smartcare Service contract info

Just received the Service Lifecycle digest and was wondering if I have customers under Smartcare contracts does on-plus pull this information from the Smartcare database and report the status of the contract ie does it pull info from Smartnet and Smartcare ?
We have users under Smartcare who do not justify a Smartcare appliance or even the price of a client running Smartcare but I can probably sell internally the on-plus box as a monitoring and support tool. Anyone doing exactly this ?
Thanks

Hi Steve,
Yes, you will be able to view Smartnet contracts. If the contract is associated with your CCO you will see the details of the contracts otherwise you will see only the contract status.
Thanks,
The OnPlus Team

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Hi,
I try to create a service contract under SAP CRM with transaction code CRMD_ORDER but when I click on "Create" button, nothing display !
Is it possible to create a contract under SAP CRM ?
In the end, I would like to replicate a contract from CRM to ISU.
Thanks by advance for your help !
Best regards,
Rémi

Hi Remi,
In transaction CRMD_ORDER, click F5 button and under "Service Contract", just choose the transaction type you'd like to use. Examples:
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Hi Nagaraju,
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Please let me know if you need any further information.
Regards,
Aaditya.

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p_ls_item-REF_OBJECT-datax = 'X'.
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ls_cuins-CONSIST = 'T'.
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ls_instance-value = lt_cuval.
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Regards,
Puneet Jhari.

Hi,
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Structure for the same is :
ls_objects_i-TYPE_REF_OBJ = 'B'.
ls_objects_i-object_task = 'I'.
ls_objects_i-PRODUCT_GUID = lv_product_guid.
ls_objects_i-PRODUCT_ID = p_product_id.
ls_objects_i-IBASE_COMP_GUID = ls_output-IBASE_GUID.
ls_objects_i-IB_INSTANCE = 1582.
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ls_objects_i-SERIAL_NUMBER = '0102 46CC9C278B92025BE10000000AD5920E'.
append ls_objects_i to lt_objects_i.
p_ls_item-REF_OBJECT-data = lt_objects_i.
p_ls_item-REF_OBJECT-datax = 'X'.
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Structure for this is :
p_ls_item-configuration-data-consist = 'T'.
p_ls_item-configuration-data-kbname = 32.
p_ls_item-configuration-data-kbvers = '0.0'.
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How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
copied from purchased order template. service is enabled and install base is checked and enable service coverage is enabled.
item name:- service_item
copied from service /warranty program template
service is selected to inactive,
service type: service
duration: 1 year
template: Gold
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Following SAP Notes to be referred for Service Tax:
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Service Contract and Repair procedure

Hi,
I am struggling with a Service mgmt issue.
There is a service contract in which we maintain the terms and conditions of service (bill plan) and also give the rates for service.
Now when i run a repair at plant scenario wherein i bring back the defective matr. for repairs, the service notification is connecting to that contract and takes the contract number.
What is fail to understand is that how do the contract terms and conditions affect the repair process.
The process i am following is as follows:
1)Created a contract for the C/s and material to give service for one year and the customer paid one time for that through billing the Contract type WV.
2) For the repairs, i did the following
Service notification - repair Order - return delivery of defective matr to service center - Service order creation - carrying the repair (added a spare part also) and technically completed the order - Delivery of repaired matr to customer - Resource related billing request creation (DP90) - Billing the repair order - Settlimg the Service order - Settling the Repair order.
In all this process, i do not find any link between the Contract and repair cycle. Ideally since the customer has paid for the service one time, we should only charge for whatever spare parts are used.
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Arijeet

HI Arijeet,
conditions and the price agreements for the service material and materials will be picked from the service contract into the repair order.
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How to link Sales Order with Service Contract and then with Install Base?

Hi Friends,
1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
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Dear Sid,
Thanks for your promt response.
Let me explain you what I did.
1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
Here I have few doubts:
1) Are the AR invoice and Service Contract Billing Invoices same?
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Using 11.5.9.
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l9.content_source_type = 'USER_ENTERED' and
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ps9.party_site_id = ca9.party_site_id and
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oks_bill_cont_lines_v      obcl,
     okc_k_lines_v          oklbs,
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     mtl_system_items_vl     msi,
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     okc_k_lines_v           oklb,
     okc_k_headers_v          okhb,
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rule.rgp_id = grp.id and
grp.rgp_type = 'KRG' and
grp.rgd_code = 'SVC_K' and
grp.cle_id = oklbs.id and
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okhb.sts_code = 'ACTIVE' and
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     msi.organization_id = 3      and
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I guess you are looking for coverage name. You need to add two more table to join with items like as in
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and b.chr_id=-1
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Hi,
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