On Re-set iPOD mini freezes at Apple Logo

My daughter's iPod started freezing up fairly frequently. Normally a reset (Menu+Select) would fix it. Now when I try to do a reset, it stops at the Apple Logo. She tried hooking up to her iMac, but it was not recognized. I suspected it was a dead battery so I also tried resetting with the iPod plugged into the wall charger to make sure that it had power.
Is it terminal or something simple? I would appreciate any advice.

it could be some bad sectors on the HD of the iPod. You have to do a Restore to solve it, try to connect the iPod with an ac charger and then put it into disk mode
http://docs.info.apple.com/article.html?artnum=93651
and hope it can be recognized by the iMac, otherwise, you have to find a PC and connect the iPod there and do a Restore

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IPod mini stuck on apple logo

I played a song on my ipod mini and it crashed so I tried reseting it. Now its stuck on the Apple logo. I tried plugging it into the computer but no luck. Please help.

Try these basic troubleshooting steps one at a time.
The Five Rs.
iPod shows only an Apple logo and doesn't start up.
When restoring the iPod, it's often useful to put it into disk mode first.
Putting iPod into disk mode.

IPod mini frozen with Apple logo on screen

After charging the iPod several nights ago, the Apple logo has remained permanently on the screen until the battery runs down. We have tried all the combinations of resetting it, and occassionally get a flicker of a line on the screen, but the logo always comes back. The only other display is the low battery symbol when we attempt to reset it when the battery is low.
The iPod is also no longer communicating with the computer as it does not appear in iTunes. We have had a bit of trouble with it over the past 6 months, having had to deal with several other frozen episodes, but it usually comes back to life. Not this time however.
I have not attempted a full restore yet - is this likely to achieve anything or does it need service (or a good stomping on perhaps?)
thanks
Windows XP

Before you go to buy a new one, do you want to have a last try?
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
In case you need an old versions (window only)
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2997880
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Ipod mini stuck with apple logo displayed

My ipod mini only displays the apple logo, will not reset, and is not recognized by the computer (doesn't open iTunes or appear on the desktop when I manually open iTunes). Has charged all day so battery should not be the problem. When I try to reset, the apple logo will briefly disappear then immediately come back on. Cannot get anything else to display. Any suggestions??

Thanks. I tried to put it into disk mode but it wouldn't do it. The apple logo still displays, but now it blinks when plugged into the computer, and stays solid when plugged into the AC adaptor. It is my son's iPod and he just told the battery hasn't been holding its charge as long as it used to. But this sounds like more than a battery problem to me. What do you think? It was purchased in Dec of last year. Thanks for all your effort to help me!
theresa

IPod Mini continuously showing Apple Logo

I'm using a second generation iPod Mini (arrived last week) on a Windows XP computer.
I like fiddling around (sorry :-P), and I wanted to see what happened if I'd reset the iPod.
So I put Hold on and off and then pressed the 'Menu' and 'Select' buttons for a few seconds.
The iPod Mini rebooted, but it's been showing the Apple logo for over 15 minutes now!
If I plug it in to my computer, it won't connect or do anything!
Any ideas?
Phew, I looked around (long live the search button!) and found btabz, "Help...IPOD Not Recognized, Not Responding, Not Resetting!!" #1, 12:33am Aug 3, 2005 CDT .
"Luckily, I followed the advice of simply moving the toggle switch to the hold position for 20 seconds. Then moved it back. And tried pressing the menu/select button simultaneously again. And the iPod mini came back to life."
Thank God! :-P

Hahahaha, at least you now understanding what is the meaning of doing a RESET

IPod Mini and the Apple Logo

My dad dropped his iPod and when he went to try and play a song all it did was cycle through the playlist. I took a look at it and decided I needed to reset it. And there was my mistake, now after I did what the manual told me to do the apple logo will not go away. I have no clue on how to get the iPod to respond. Please help me.

Have you plugged your iPod into the wall or your computer? Does the Apple logo go away now? Try to restore the iPod to factory settings
http://docs.info.apple.com/article.html?artnum=60983

Ipod touch freezes on apple logo

Hey ive been running 2.0 since its release and have found it buggy, it froze at one point and i had to reset it. now when i turn it back on it just gets stuck on the apple logo, so i can't even restore factory settings or anything. i cant connect it to itunes either.
any help on this topic would be much appreciated.

Thank you very much for the reply, however, I do not think you understand my situation at all. Please allow me to clarify.
I live in Canada, but am currently in England for vacation. During my stay in England, I have purchased many applications and songs onto my iPod Touch via the wifi store. However, while in England, my iPod has experienced the dreaded "unrecoverable apple logo crash". I was just browsing the App Store when it happened.
So, the problem is that because I was not in Canada, I did not have access to my computer...and therefore no chance to make any iPod backups of my wirelessly purchased apps and songs whatsoever. Now that my iPod Touch has crashed and will not start up, I am fearing that I may have lost all my newly purchased apps and songs... and that iTunes may refuse to either refund or resend my purchases.
I have emailed iTunes Support to no avail. Please help me.

Ipod touch freezes on apple logo page.

I have an ipod touch 1st generation that has tons of my songs and stuff on it. My computor crashed so i don't have itunes, so the only thing holding my songs is my ipod. Then, the other day i was plugging it into my cousins computor to charge it and it turned off. So i turned it on again, but when it went to the apple logo page, it just stayed there. I've reset it tons of times, but it just won't get past the apple logo screen. Please help! i need my songs! I can't get a new ipod because i'll loose them all! PLEASE HELP!

Hey lilfrog411,
Are you using the iPod with any 3rd-party accessories?
If not, you may have to restore the iPod.
If you are unable to restore it, you may have to restore it from recovery mode as described here: http://support.apple.com/kb/HT1808
-Jason

IPOD touch freezes on Apple logo screen

I already know how to restore it, I've done it a dozen times last week. I am just tired of it. Does anyone know how to resolve this? When restoring, I have alternately tried both the "Restore as New" and "Restore from backup" options .. and also have tried deleting past copies .. no matter what, it still freezes a lot. I am awaiting an email reply from Apple but does anyone know if Apple is doing anything to fix this problem? Do they even acknowledge the problem? Is there a phone number to successfully contact Apple, because when I called (the Apple store), I was told to write them an email about the problem.
Some background info which may or may not be useful:
I have a 16 G Itouch and the 1st time it froze was during the play of the App game "Diamond Twister". The freezes now occur at random.
Thanks for anyone's help.

hold the power and home key for 10 seconds until the ipod is powered off.
plug in the usb cord into the computer WITHOUT the ipod
then while connecting the ipod, hold down the home button until the itunes connect logo appears on the ipods screen
then in itunes it will telll u to restore
restore and set up as a NEW ipod and it should be fixed DONT RESTORE FROM A BACKUP.

My iPod keeps showing the apple logo + a blank screen and the lock screen keeps freezing when trying to unlock it.

Last night I turned my iPod touch 4g off randomly and then when I went to turn it back on and went to unlock the screen it froze up right there and will not unlock to the home screen to where all my apps and all that are. Ever since that happened the iPod keeps showing the apple logo repeatedly, as well as a screen being completely blank when still turned on. Also when i plug in the iPod to the computer it recognizes it for a second but the iPod does nothing and shuts off and repeats in showing the apple logo and blank black screen. I can get it to the home screen where the slide to lock button is but every time i even attempt to slide it, it freezes up and doesn't do it.
I also having been trying to restore it by plugging in the cord and pressing the home button to get the screen with the usb cord to pop up but no matter what i do, it will not let me turn the iPod off period because every time i keep trying to do that it just shows the apple logo and all of what i said up above again. I have also seen it get a white screen to show a few times , which i assume means the white screen of death. I have never seen that screen before this happened.
I know this is not making any sense whatsoever but this is very hard to put into words in explaining. I have searched the internet but i can't find a single problem that sounds like this one in solving to fix it. The iPod is on right now as i'm typing this. I haven't attemtped to push the buttons down again to fix as i would assume maybe to just leave it alone as i sleep through the night in hopes of it maybe working or even dying. I've only had this iPod for 4 months now and i just don't understand why it won't let me turn it off completely or work properly for me to restore it.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod mini freezes itunes

whenever i conect my ipod to my computer itunes freezes and the nabout 20 seconds later my ipod mini freezes. why??

I have had a similar problem with my iPod click wheel classic - upon connection, iTunes would freeze, upon disconnect things would go back to normal. After much time troubleshooting (format, restoe, r5's, etc) I ran across a post that said to try a different USB cable...now everything is working.

Ipod mini freezes

when im using my ipod mini freezes and i have to wait till it runs out of batterys to use it again.
help please

Try these basic troubleshooting steps one at a time.
The Five Rs.

Does your iPod have the dreaded apple logo/sad face problem? Here's help!

Hi, I'm Stan, and I've found some useful tips in solving this problem.
This mini-guide is based on what I've found on my old clickwheel 20GB, B&W iPod (actually my bro's. My own video pod works great).
Description of what I call the, "apple logo/sad face" problem:
When I press any button, the apple logo appears, then after a few impatient seconds, the sad face appears, showing "www.apple.com/support/ipod/" at the bottom. Apparently, many ppl have this problem.
iPod commands:
Hold down the following buttons for the following commands:
MENU + Select=Resets the iPod. This "exits" your iPod out of whatever mode, bringing up the apple logo, hopefully but most unlikely fixing your iPod.
|<< + Select= the secret diagnostic mode. You'll see: apple logo, then backwards apple logo for a split second (backlight will light up), then you'll see "IRAMPASS. HITPLAY CONTINUE". NOTE: '|<<' is known as the 'reverse' button. aka the 'rewind' or 'previous' button. it's the left button of the iPod. I got confused by the word, 'reverse' b4.
|| + Select= Disk Mode. You'll see a √, should say "OK to disconnect" and you'll see the battery icon and your battery life remaining. NOTE: '>||' is known as the 'play/pause' button. it's the bottom button.
Now then, now that we have that cleared, you're still wondering why your pod ain't going into either disk mode or diagnostic mode. Here's probably why:
My old, clickwheel 20GB pod can infact reset, disk mode, and diagnostic mode. According to Apple, you must reset your pod, then hold down the two buttons for whichever mode you want. I did this, and had no luck. For all you stumped fellows, try skipping the first step. In other words, when your pod is off, hold down |<< and Select without resetting. Same goes for disk mode.
Here's what my pod does, and what your pod may or may not do:
-Takes a really long time to go into disk mode, yet it's still possible.
-when attempting to connect to computer while in disk mode, it shows the normal "do not disconnect" screen, then reverts to the sad face.
-the HDD SCAN and HDD R/W SCAN don't work in diagnostic mode (Maybe they actually do, but I ain't waiting any longer).
-I've concluded that if you hear the whrring sound (sounds like the hard drive disk is struggling to spin properly, very quiet, must put pod close to your ear to hear it), your pod is "stuck" and won't do anything.
This mini-guide isn't a solution, but merely all of Apple's feeble advice put into words that iPod noobs can understand. So next time you read something like "try putting your iPod into disk mode, connect it, and hope it shows up in Disk Utility.". you'll be saying "it's not showing up!!" instead of "the sad face won't let me put it into disk mode!!"
hope this helps. Let's all do what we can to stop this problem.
peace

See if these help.
iPod shows only an Apple logo and doesn't start up.
Only the Apple logo appears when turned on.

I have just restored my i pod 4g and it freezes on apple logo i have tried everything please help

i have just restored my i pod 4 g and it freezes on apple logo i have tried numerous thing but nothing works

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
In the future saying that " i have tried numerous thing but nothing works" provides us with zero information as to what you did try.

My iphone was powered off due to low battery charged it after few hours it took 30 min to show apple logo but i noticed that my phone was charging slow and draining fast, after this updated it to 8.1.2

my iphone was powered off due to low battery charged it after few hours it took 30 min to show apple logo but i noticed that my phone was charging slow and draining fast, after this updated it to 8.1.2 same problem & rest to factory still same problem (plz help)

Hello abdullahfromvenus,
Welcome to the Apple Support Communities! I see that you are experiencing issues charging your iPhone 5. I can understand how frustrating that may be. The following resource provides a few troubleshooting steps that may help to isolate and troubleshoot this issue:
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203030
Cheers,
Matt M.

On Re-set iPOD mini freezes at Apple Logo

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