On some sites the following error message terminates the connection. Firefox.exe application error. The exception unknown software exception (0xc0000417) occurred in the application at location )x78579231.

Internet Explorer does not balk on those same sites. Most sites do not cause the disconnect but on those that do I must revert to IE to complete the visit.

Please reinstall Firefox as follows:<br><br>
#Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0.1] and download a fresh installation file ''to the desktop'' using IE8.<br><br>
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').<br><br>
#Next, reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox<br><br>
#Finally run the installation file you downloaded to the desktop earlier.<br><br>
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.<br><br>

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    <blockquote>Locking duplicate thread.<br>
    Please continue here: [[/questions/942433]]</blockquote>
    my firefox is not running… when i try to open it their appears.. “The exception unknown software exception (0xc0000417) occurred in the application at location 0x78b2ae6e” ..what can i do..????
    REPLY

    If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
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    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
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    *https://support.mozilla.org/kb/Firefox+crashes
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    *http://kb.mozillazine.org/Installation_directory
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    *Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
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    *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    *http://kb.mozillazine.org/Uninstalling_Firefox
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    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *http://kb.mozillazine.org/Profile_backup
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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    #Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0.1] and download a fresh installation file ''to the desktop'' using IE8.<br><br>
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    #Next, reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox<br><br>
    #Finally run the installation file you downloaded to the desktop earlier.<br><br>
    Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.<br><br>

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    *[/questions/823473]

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    Best Regards,
    L.D. Bud Thatcher Jr
    Metro Logo Ion Logo Tran outlook copy
    Cell: 908-616-6495
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