On startup, Apple logo disappears, replaced by block of pixels.

Just started having a bizarre issue upon startup. When the very first screen appears, the pale grey one with the clock at the bottom, the Apple logo appears only briefly, then is replaced by a block, about two inches by two inches, of random looking colored pixels. It sort of looks like "snow" on a TV screen, only not moving. Sometimes it appears immediately and I never see the Apple logo, but usually the logo appears briefly and then disappears. Machine hangs on this screen for a few seconds and then startup proceeds normally. Have booted up from a pristine administrator account I keep for troubleshooting, and the problem is still there, so I know it is system wide and not a user issue. I have booted up from an external firewire drive and the problem doesn't occur, so I know it is a problem on my hard drive, or the hard drive itself. I've booted from my OSX installer CD, and no problem. Repaired permissions, verified drive to be okay, etc.

Hi, I believe it's just a damaged image file, perhaps this one...
http://forums.macosxhints.com/archive/index.php/t-5348.html
But, I thought it was a png, or tiff, or something... lost my link on how to replace the bootup one, but perhaps...

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Hello my MBP 15" stops at grey screen after apple logo disappears

hello, my MBP 15" stops at grey screen after apple logo disappears, what can i do about this? ive tried booting into safe mode but screen turns blue with black lines also tried resetting NVRAM and PVRAM but still stops at grey screen, also tried using applejack, it shows no problems at all, says my disk volume is ok but the screen still stops at grey during start up, havent tried the installation disk thing because i dont have my installation disk with me

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

TS3148 iMac Startup Apple Logo Progress Bar Hangs.....

I Lost my Installation Disk what can i do.. please help in this.... iMac Startup Apple Logo Progress Bar Hangs.....

You likely have a problem with the drive as the progres bar is trying to fix the drive and it can't.
You need to backup your user info off the machine as soon as possible.
hold the shift key on booting, that may get you in.
see this
 Mac won't boot or "You need to restart"
 Step by Step to fix your Mac
order a new 10.6 machine specific disk from Apple, your going to need it.

HT1379 My iMac won't start up. I turn on the power button the start up screen appears. The apple symbol shows up, the loading shows up, the loading circle starts. Then the loading bar disappears, and The loading circle and apple logo disappear and power i

The power comes on. Screen turns white. The start up sound plays, the apple symbol come up the loading bar show up but do not show any sign of loading. The loading circle appears and spins. Then the loading bar disappears and the. The screen goes black and power goes off. I've tried unplugging, command alt escape, and command alt p r, no effect. Any other suggestions???

OS X v10.6- Gray progress bar appears under Apple logo during startup
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Stuck on the startup Apple logo and spinning loading wheel.

I have a power mac g5 with tiger 10.4.11 OS on it. I bought it a year ago second hand and it has been working amazing since then. But about two weeks ago I got that message on screen telling me to resart my computer and then after that I couldn't start my machine up. It kept on getting stuck on the spinning wheel at the start with the apple logo and if I leave it long enough, the apple turns into a no entry sign and the fans start to become very noisie. I have luckly been able to start my Mac up on some occassions so I have backed everything up on an external hard drive. I have also re-installed the operating system on there cause I thought it might have just been a disk error or somehing. Since I've re-installed everything, I haven't putall my applications back on. Only a couple so that I could create this web site. I also remember typing somehing into terminal before this all happened so I have a feeling it might be somehing to do with that but I have no idea what I typed in there but I'm sure it didsomething bad. I'm a bit slow with computers so I may ask for a step by step if I don't understand your solutions sorry. Thank you for your time.

Charmtav wrote:
I have also performed a Safe Boot whilst holding down command and V to see what's happening and the bit which it gets stuck on is "Still waiting for root device".
There's the clue...
Now, how to fix the problem, which is not getting the following in the verbose output:
localhost kernel[0]: Got boot device = IOService....
If you have not already reset the PRAM and NVRAM memory areas, you should at least do that once before trying the test I describe below.
To reset PRAM, hold down cmd-option-P-R keys at power up (not restart) until you hear the second startup chime.
To reset NVRAM, hold down cmd-option-O-F at power-up to boot into open firmware, which is basically a "dumb terminal" display and type the following two commands:
reset-nvram
reset-all
and see if the boot works from there.
*You may have a failing HD* or the erase-and-install caused a problem. I am not clear about whether you were actually able to boot from the install disk. If that didn't happen, then you should disconnect the HD connectors and see if you can boot from the install disk. If that works fine, then we may be on to something. The fact that this all started with a kernel panic followed by successive boot failure issues and the verbose output hang point make me a little pessimistic about the HD.
One other thought concerns the PRAM battery, since PRAM stores things like the root device selected. If it hasn't been changed in a while, or never, to your memory, then it might be prudent to get a fresh one into the machine. (One way to maybe test this theory is to do an option boot, i.e., holding the option key down at power up and waiting for the boot volume select business to make it to the screen. If your hard drive shows up there and you can select it and successfully boot, then I would definitely replace the battery. Actually, I would change it anyway if it's more than a year or two old. A cheap fix and sometimes helps bizarre situations.)

Mountain Lion - Random freezes at startup (apple logo)

Hi all
I have a Macbook Air mid 2011 and since updating to Mountain Lion I'm getting annoying freezes at startup (when apple logo appears).
I must long-press the power buttton, and then at the next boot everyting is ok.
This happens 20-30% of the times i reboot.
Anyone else with this problem? Any solutions?
Thanks in advance

Boot up holding command-r keys into your Recovery Volume.
The screen should give you these choices...
Restore from TM backup
Reinstall Mac OS X
Get help online
Disk Utility
First run Disk Utility Repair Disk, if you get errors run until no errors reported or reports "the disk cannot be fixed". Then, choose Reinstall OS X. This will be an install "in place" and shouldn't effect any of your own data or settings.

Tried almost everything, iMac (2008) still stuck at startup (Apple logo)

My iMac from 2008, currently running 10.6 but was originally a 10.5, has been stuck on the white screen + Apple logo with no spinning beach ball.
There were no troubles before this, I just turned it on one morning to it like this.
I've practically tried everything to no avail...
Safe boot: goes back to Apple logo
Option key: the HD is shown, but goes back to Apple screen when clicked
NVRAM/PRAM reset: did nothing but make the volume and screen brightness back to default
Verbose mode: gets stuck on "Executing fsck_hfs..." and doesn't proceed whatsoever, even after hours of it being on
Single User mode: same as Verbose mode. Just stuck, never proceeding.
Sometimes it goes on a restart loop until I stop it with a NVRAM/PRAM reset.
Sometimes it beeps 2 times, then goes on to 3 beeps until turned off (RAM problems?) but not all the time.
I'm thinking I should just do a complete and clean reinstall of the OS to see if it'll help...but my optical drive hasn't been working for a while now, so I can't just stick in the CD...
Is it worth it to go and buy an external CD/DVD reader and try to do a clean reinstall from that? Is that even possible?
Have an idea on what might be causing this? RAM? Corrupted files??
Should I suck it up and go to the Apple store? (Which I'm trying to avoid, as an iMac is heavy and I have no car)
Any help will be grately appreciated!
Thanks for reading.

I fixed it!
I thought I would post what I did in case anyone else in the future has the same problems as me.
I went out and got an external CD/DVD drive and plugged it in with the first install disc that came with my Mac. (The grey CDs with 10.5, not the 10.6 upgrade DVD)
Pressing C on startup didn't work, so I pressed D instead and got the Apple Hardware Test. After testing, I got a 4MEM error, which means it was the RAM.
Tested one RAM at a time, and it seems like one of them had stopped working. I also tested the good RAM in both slots in case it was the slots that were erroring, and not the sticks.
Then, I booted up my Mac again with the good stick of RAM, pressed C, and went into Disk Utility. There, I verified and repaired the disk (there were some errors there too, but it fixed it up).
I rebooting the Mac with one stick of RAM, and it started with no problem!
But because I'm only running on 1GB, things are a bit sluggish, so I'm going to use this opportunity to upgrade my RAM. All is right in the world again.

On startup Apple logo changes to international No what is up?

On startup the Apple logo changes to a circle with diagonal line, the international NO symbol. What is happening.

Bluelipleader,
since you’d like to get Final Cut Pro Studio 2 onto your MacBook Pro, and you don’t know yet whether that blog method will work in either Mountain Lion or Mavericks, I’d suggest just having them reïnstall Lion on it. (Your problem might be entirely due to software rather than any hardware fault.) You can then take it home, install Final Cut Pro Studio 2 on it, do a selective restore from Time Machine, make a new Time Machine backup of the Lion environment, and then experiment with Mountain Lion or Mavericks at your leisure, since you’ll then have the option of rolling back to a working Lion environment.

I tried to power up my MB Pro yesterday and got the usual start up screen displaying the apple logo and the indicator that the start up process was proceeding. After 5 minutes, the logo disappears with a grey circle with line thru it and nothing. ???

I tried to power up my MacBook Pro yesterday and got the suual grey screen, Apple logo, and the start up indicator circling gear. After 5 minutes of this, the logo disappears replaced with a grey circle with a line thru it. This is the first time this has happened.

hi Melophage,
Please Help!!!! https://discussions.apple.com/message/25645888#25645888

When I turn on my iPhone 4S the apple logo pops up for a split second then the screen goes black but the phone itselfs boots up just fine???

I tried replacing the screen with no luck. The same thing happened with the new screen. I replaced the backlight coil and the backlight ic and still have the issue. I don't know what else could be the problem. If the battery is completely dead and I plug it in the "charging battery" symbol shows just fine during the entire time it is charging, but as soon as it starts to boot up the apple logo shows for a split second then the screen goes black. The rest of the phone still boots up just fine. I can use SIRI, press the lock button like I'm about to use my phone and slide my thumb across where the "slide to unlock" would normally be and it will make the unlock noise just no picture display. I am pretty tech savvy when it comes to repairs and all of the connections look fine, replaced backlight coil and ic, replaced LCD/digitizer, tried a restore, tried a DFU restore, multiple hard resets, but I am at a loss as to where to go from here. I had dropped the phone and put a minor crack in the screen but the phone worked just fine for a couple months after before this started to happen. The phone is still under apple warranty but apple won't cover it because Apple is stating that it is "caused by the crack in the screen." But being a repair technician I know that is not the case... Good one apple. So I took it upon myself to try to determine the REAL problem. Anyone with a little more knowledge have any ideas? Any suggestions are appreciated!!

Yes, I understand that. But The screen issue is not a result of user damage. The phone was not dropped when the screen got cracked. My daughter was standing in a chair at the table and dropped one of her toys onto the bottom of the phone and cracked it right by the home button. (Nowhere near the LCD/digitizer flex cables, connections, or logic board components) then a few months later my phone had died, I plugged it in, it showed it was charging, then Apple logo disappeared and screen didn't work. AFTER contacting Apple about the issue and them telling me that it "is a result of the very minimal crack to the sheet of glass that has no relation to the LCD or Digitizer and that the warranty does not cover it I had taken it upon myself to change the LCD/digitizer to no avail, as well as backlight ic and backlight coil to no avail. But how do I go about letting Apple know that it is in fact NOT due to the cracked screen nor is it due to the flex cable connections? I can't. So the lady that works the call center phones trying to "convince" me that she knows what she is talking about and "convince" me that it is from the cracked screen I have to take her word because I can't show Apple that its not because of that without paying them $199 to fix the screen in which case they will just send me a new phone rather than fix the faulty hardware under warranty.

Computer won't start, grey screen with Apple logo only. Ideas?

Last night my wife's G5 froze. It is a G5 2.0 running OS X 10.4.11. I shut it down (had to use the power button) and tried to restart. No luck, just made it to the grey screen with Apple logo and spinning wheel. After a few seconds the Apple logo disappeared and a black box took its place, then the wheel stopped spinning. It was late, decided top wait until morning before trying again.
This morning I tried to start up again. This time got a warning(?) in upper left that a Firmtek item had already started. I'm sorry I didn't write this all down at the time, so I don't remember the entire message. Since there is a Firmtek card installed in one of the PCI slots I thought that might be the problem, and I pulled the card, as well as another Adaptec card that was also installed. Tried to start again, got to grey screen with Apple but this time no spinning wheel.
Opened media slot manually and inserted Diskwarrior. Tried to start with Diskwarrior but again only reached grey screen. Let run for ~5 minutes, until fans started to run and were begining to get noisy.
Next I reset the PRAM. No luck, still stuck on grey screen. Tried Diskwarrior again, this time got another message in upper left. Here is most of it -
System Failure : cpu=1; code=60000009 (Invalid pmap)
Lateset crash info for cpu1;
Exception state (sv=0x609bb280)
PC=0x000a4ad0; MSR=0x02003000 followed by more similar strings, then
backtrace terminated - unaligned frame address; 0xfc088891
So what's the diagnosis? I've had various issues with my G5s in the past, but have never had one refuse to boot with Diskwarrior before.
Thanks in advance for any help!

Whew, could be many things, from RAM, (or RAM slots/solder issue), to CPU #1 being bad, (CPU#1 is actually the second one.
Does it boot into any of these modes?
Target mode...
http://support.apple.com/kb/HT1661
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214
We might get clues with verbose mode...
http://support.apple.com/kb/HT1492

Does anyone out there know the meaning and history of the APPLE logo?

I am doing a paper on Apple Corporation and I called to ask them and a lady at corporate said "we dont comment on things like that". I asked if the meaning was secret and she said, "no we are a forward moving company and we dont talk about stufff like that." unquote.
I wanted to know the origin and meaning of how Steve Jobs or whoever picked an apple as the logo and why there is a bite out of the apple on the right side.
Anyone out there be so kind as to answer this iof you know--or care to venture a guess??? Jeff

The name "Apple Computer"
A lot of people wonder where the name "Apple Computer" came from, as it is a rather unusal name for a computer company.
Steve Jobs came up with the name in early 1976. At the time, he was often visiting and working on a small farm friends of his owned. It was a hippie commune where Steve spent a few months of the year.
When he returned from one of those stays, he told Steve Wozniak about his idea. Jobs probably was working on apple plantages. Or he just wanted their startup to be in front of Atari in the phone book. Or it was a tribute to Apple Records, the music label of the Beatles.
Whatever the true origin of the name was, Woz knew instantly that they were going to be in trouble with Apple Records sooner or later. But as they were unable find a name that sounded better than Apple Computer, the name was chosen.
Woz's worries turned out to be justified. Apple Computer, Inc. was sued by Apple Records over trademark violations in 1989. (for more on this see below)
The Apple logo
The first Apple logo was designed by Ron Wayne, co-founder of Apple Computer. It was rather a picture than a logo. It showed Sir Isaac Newton sitting beneath the famous Apple tree thinking about gravity.
It was only used for the Apple I. Steve Jobs felt that it was too intellectual and it was almost impossible to put on computers as one could only recognize the details of the drawing when it was large enough.
Therefore, in 1977 Jobs asked the art designer Rob Janoff to design the new Apple logo. The new logo had a simple shape of an Apple, bitten into, with the colors of the rainbow in the wrong order. The bite symbolized knowlegde (in the bible the apple was the fruit of the tree of knowledge) and the bite could also be pronounced "byte", a reference to computer technology.
When Jean Louis Gassée was asked about his thoughts to the Apple logo he answered: "One of the deep mysteries to me is our logo, the symbol of **** and knowledge, bitten into, all crossed with the colors of the rainbow in the wrong order. You couldn't dream of a more appropriate logo: ****, knowledge, hope, and anarchy."
In 1997, Steve Jobs decided to drop the multi-colored Apple logo and replace it by a solid-colored logo. The first Apple computers to feature the new logo were the new PowerBook G3s in 1998 (although they still featured both types of logos).
kEat0n

MacBook Pro not starting up, has faint lines across apple logo and runs hot

Hello, my MacBook Pro 2011 model is not working. I when trying to start it up it has faint horizontal lines, equally spaced, all across the screen. When the apple logo disappears the machine stops progressing any further, and starts running really hot. Yesterday I had to run the batter flat before I could get it to start properly and it ran all day fine. Today it logged in but then went haywire with split desktop and horizontal lines and crashed. Can't get it to restart.
i haven't a clue what's wrong, and I can't afford to replace it right now. Any ideas anyone?
blessings,
DAvid

david.moody wrote:
I Should also say that today numerous resets have not solved the problem.
Are you referring to SMC and PRAM resets?
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/ht1379
If not, try them:
Run an Apple Hardware Test. That may pick up a clue:
http://support.apple.com/kb/ht1509
Run the extended version. Note that an error free test is not 100% reliable.
Ciao.

Dropped my iPhone in snow and now it will only show the apple logo when plugged in

I dropped my iPhone4s in the snow the other day, consequently it got wet. I could see the condensation in the camea and flash and the screen turned black however the phone still worked as when my friend called me it vibrated but I couldn't answer it because of the screen. The flash also was constantly on so it seemed like everything was working inside the phone but just not the screen.
As soon as I got home I left the phone in rice for 2 days.
I got the phone out and plugged it in to charge. The apple logo showed up and the phone vibrated but en the apple logo disappeared and the screen turned black again. I unplugged the phone and plugged it in again and the same thing happened with the logo again but no vibration.
If I take the phone out of the plug it will just stay as a black screen.
Any suggestions as to what is ring with it or what I could do to fix this?

You've most likely cooked it. Make an appointment at the genius bar. Take the phone and your credit card with you. An out of warranty replacement will cost you $199.

My screen went black but the phone is still working because I can hear my text tones come in and also is ringing when someone calls.Screen is still black.Held the home button and top button for up to 5 min,I'm not getting an apple logo for reset. HELP!

The contract on this phone expires March 19. Its not worth getting a new one over a few weeks!

Yes, I understand that. But The screen issue is not a result of user damage. The phone was not dropped when the screen got cracked. My daughter was standing in a chair at the table and dropped one of her toys onto the bottom of the phone and cracked it right by the home button. (Nowhere near the LCD/digitizer flex cables, connections, or logic board components) then a few months later my phone had died, I plugged it in, it showed it was charging, then Apple logo disappeared and screen didn't work. AFTER contacting Apple about the issue and them telling me that it "is a result of the very minimal crack to the sheet of glass that has no relation to the LCD or Digitizer and that the warranty does not cover it I had taken it upon myself to change the LCD/digitizer to no avail, as well as backlight ic and backlight coil to no avail. But how do I go about letting Apple know that it is in fact NOT due to the cracked screen nor is it due to the flex cable connections? I can't. So the lady that works the call center phones trying to "convince" me that she knows what she is talking about and "convince" me that it is from the cracked screen I have to take her word because I can't show Apple that its not because of that without paying them $199 to fix the screen in which case they will just send me a new phone rather than fix the faulty hardware under warranty.

On startup, Apple logo disappears, replaced by block of pixels.

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