ONCE AGAIN WITH FEELING - SLOW BROADBAND IN SHETLA...

Here we go again. once again the broadband is down to a crawl. Heres the results of the latest bt speedtest:
Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    850 Kbps
0 Kbps    2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 850 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1888 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1500 Kbps
So as you can see only just over half what it should be - not good enough BT.
Router stats below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:09:03
Downstream
2,688 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.1 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
794 / 0
CRC Errors (Down/Up)
9 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
3

OK heres a second test I've just run, better but still not really good enough when you consider that according to the latest figures released by Ofcom, the average speed for the service I have is 4-5Megs.......
Download  Speed
1334 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1334 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1500 Kbps

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    Hi,
    Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
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    Ste
    ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    0 days, 15:07:24
    Downstream
    575 Kbps
    Upstream
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    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
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    Type
    PPPoA
    Modulation
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    Latency type
    Interleaved
    Noise margin (Down/Up)
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    Line attenuation (Down/Up)
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    Output power (Down/Up)
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    FEC Errors (Down/Up)
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    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Error Seconds (Local)
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    <script type="text/javascript"></script>
    Hide Details

    With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
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    ADSL line status
    Connection Information
    Line state
    Connected <script type="text/javascript"></script>
    Connection time
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    Downstream
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    Upstream
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    ADSL Settings
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    Latency type
    Interleaved
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    Line attenuation (Down/Up)
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    Output power (Down/Up)
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    Loss of Framing (Local/Remote)
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    Loss of Signal (Local/Remote)
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    Loss of Power (Local/Remote)
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    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Error Seconds (Local/Remote)
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    FAQ
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    0 Mbps
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    Max Achievable Speed
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  • Very Slow Broadband Speed for 2 months, and very U...

    Hi
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    While writing this, I did not notice my Hub has once again crashed, and is just sat on yellow for Broadband. Of course if you are reading this I got it re-connected.

    Good fun isn't it
    After all that I would  (including your other topic )
    1    ask for a new hub or try another router if possible
    2    Contact Mods at
    [email protected]
    include a link to this topic account number and phone number
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
    Click to report abuse...           Click to reply to this thread     Reply
    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
    Click to report abuse...           Click to reply to this thread     Reply
    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
    Click to report abuse...           Click to reply to this thread     Reply
    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
    Click to report abuse...           Click to reply to this thread     Reply
    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

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