Once connected ipod shows on desktop, not in itunes

i just got a new macbook pro, and ipod classic. i've used a mac for the last 3 years or so, and i've never had this problem. when i connect my ipod to my computer, the ipod appears on the desktop, but is not recognized by itunes. how do i fix this?

This is a known issue to many of us which all the usual fixes +do not solve!+
Report it directly to Apple. Please!
See here:
http://discussions.apple.com/thread.jspa?threadID=2151415&tstart=0
and here
http://discussions.apple.com/thread.jspa?threadID=2130921&tstart=0
and here
http://discussions.apple.com/thread.jspa?threadID=2156034&tstart=0

Similar Messages

Ipod appears on desktop not in itunes

One day, I went to sync my ipod (2nd generation click wheel from 2004) with itunes and I ran into trouble.
My ipod didn't appear in Itunes or desktop and when I (properly) disconnected the ipod from Itunes all my music had been erased. I came to apple's site and followed the "not appearing anywhere on computer" steps.
I got my ipod to reappear on my mac desktop. But it didn't recognize it as "liz's ipod" anymore just "Ipod."
And it still won't appear in Itunes.
I've updated itunes, tried several different usb cord, reset it till one day... I got it to appear in itunes (for less than ten seconds).
I have a family road trip soon and would like my music back so any tips or suggestions would be helpful.
I honestly think it's just dead.

Hey there,
Have you had a chance to look at this Apple support document relating to this issue? If not, check it out. Hope it helps.
[iPod appears on the Mac OS X desktop but not in iTunes|http://support.apple.com/kb/TA27658?viewlocale=en_US]
B-rock

Ipod shows in Windows, not in iTunes - it used to work!

I've tried everything I could find on the site to remedy this - resetting ipod when connected and when not connected, removing everything itunes and ipod related & reinstalling, changing iPod's drive letter, etc.
The problem started when our sysadmin migrated us to the domain. I now get an explorer window showing the iPod contents, but iTunes says: "The software required for communicating with the iPod is not installed correctly." When I start iTunes and then attach the iPod I get this message when the explorer window pops up. What else can I do to debug this?

but I can't delete them. I get the message "Cannot open IPodService.iPodManager: Error while opening key.". I wrote a little program to try to open or delete these keys, and I get error 5 - Access denied.
good lord. if you're capable of doing that, you're way better with registries than i am. but i might be able to keep pumping observation and experience from reports here on the forums at you, that might be helpful with this.
i've seen one report of someone not being able to open one of those keys, but i wasn't able to follow up on it. but i've had some more experience with "sticky" keys in some threads dealling with recalcitrant installation errors. (typically 1406s and 1402s.) let's try to transfer some of those techniques over to this situation.
I don't see any iPod apps or services running. What could be locking these registry entries?
okay, although iPodService.exe is our main process/service relevant to the ipod, iTunesHelper.exe is also associated with iPod connections:
Background processes installed with iTunes 6 for Windows
so lets try locking that one down too in MSCONFIG prior to any attempts at registry edits:
Using MSCONFIG to troubleshoot conflicts in Windows
other possibilities ... (bit of a long shot since you tried a registry edit in safe mode with no joy) i've seen people be unable to edit registry keys on some PCs if they have an antivirus application running at the same time (which makes a perverse sort of sense). other applications might also be implicated in that sort of behavior. so prior to any registry edits, let's try shutting down all background applications (including TSRs) prior to the edit. try the techniques from this InstallShield document:
Close Applications Running in the Background
(if you can get this to allow the reg edits, try it prior to the reinstall attempt too. if it's blocking your regedits, it will probably block the registry key modifications during the install too.)
... and we'd better check on malware too. some malware does lock down registries in unusual ways (to prevent removal, i guess, but an incidental horking of some registry keys isn't out of the question.)
let's get some fresh definitions onto your PC and check for viruses and spyware. you might want to also try an "online" scan with your security software provider to try to cover the possibilities where the security software on the PC has been compromised. (or if your tech support has some advanced "off-PC" antimalware techniques, i'd try throwing those at the beast.
keep us posted.
love, b

TS4062 I can't sync music on my computer to my ipod touch; the ipod shows up under Devices in itunes but does not show buttons (Summary etc.) when I click on it. Suggestions?

I can't sync music already on my computer to my ipod touch; the ipod shows up under Devices in itunes but does not show buttons (Summary etc.) when I click on it. I've read through all the Help tutorials but none of them say what to do if the sync options don't pop up when you highlight the device. I've already spent way too much time trying to figure this out and it's driving me crazy! Thanks for any help you can offer.

This is correct. It will not show in finder. It is not an external storage device.
The music sync is one way - computer to ipod. The only exception is itunes purchases. Open itunes connect ipod, do not sync, click File>Transfer Purchases

I can connect iPod to charger, but not computer? No symbols or anything.

I have a huge problem with my video iPod. I can connect it to the charger, no problem. But when it comes to connect it to my PC, it just will not read it at all. Usually it dignifies being connected by showing the "do not disconnect" symbol. But now it just will not read at all and shows no other symbols on the iPod. I have tried everything I can on both the PC and iPod but nothing works.
Please help, me being the idiot I am, I have important uni files on the iPod that I need asap.

updated ipad just after and now it will not do anything and can't get it to appear in itunes.
Might need to restart or reinstall the AMDS.
For Windows follow the instructions here > iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
For Mac here > iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X

I have a mac pro g4 when i load a cd or dvd there is no start up noise from drive and icon will not show on desktop or in itunes. How should i troubleshoot? pioneer 105 mirror door

I have a mac pro g4 when i load a cd or dvd there is no start up noise from drive and icon will not show on desktop or in itunes. How should i troubleshoot? pioneer 105 mirror door

PIONEER DVD-RW DVR-105:
Firmware Revision:          A506
Interconnect:          ATAPI
Burn Support:          Yes (Apple Shipping Drive)
Cache:          2000 KB
Reads DVD:          Yes
CD-Write:          -R, -RW
DVD-Write:          -R, -RW
Write Strategies:          CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:          Insert media and refresh to show available burn speeds
yes its a power mac thanks its been a long month and Merry Christmas thanks for checking my question im hoping its a driver problem but not liking some other stuff looking like replace drive

TS1492 I can connect to the internet but not to itunes

itunes error 11333, I can connect to the internet but not to itunes Store. Apple Support, mention update to itunes 7.5 will solve the problem, but if check for itunes updates in my system, it says that the system is pu to date

I won't give you a lecture about how poor WEP encryption is, but are you sure that is the problem? Is it possible that your new modem (or the carrier behind it) is not providing DHCP service?

Video ipod shows on desktop, but not in itunes

hi.
Recently installed some new updates, now itunes doesn't recognise my ipod. It appears on the desktop, but not in itunes.
I have followed the 5 R's, tried a new user, different leads and USBs - nothing works. All software is the latest, and my ipod connects ok to my powerbook G4
any ideas please, i am tearing my hair out!!
thanks
g4 imac 17" Mac OS X (10.4.6)

Have you seen this?
iPod appears on the Mac OS X desktop but not in iTunes.

IPod mini seen on desktop, not in iTunes

The iPod is fully charged, I have reset it about 4 times, I've restarted my computer, and I've done everything else detailed here:
https://discussions.apple.com/thread/695939?start=0&tstart=0
(though one of the messages is for a Windows computer)
I am on a MacBook running OS X (10.6.8) - as much as my MacBook, bought in 2007, can handle.
My ipod mini has always worked just fine with my MacBook. But now:
It shows up on the desktop when i plug it in
It shows the "do not disonnect" screen (as it should)
It does NOT show up in iTunes
What's changed between the time the iPod worked with iTunes and now:
I was playing it while I thought I was charging it, but hadn't plugged it in properly. It shut down - and all of my music on it was erased
I went from OS X 10.4 all the way to OS X (10.6.8)
I've updated iTunes several times since then (really, does a week go by when iTunes *isn't* updated?
So.... other ideas not already named at
https://discussions.apple.com/thread/695939?start=0&tstart=0
I also have an iBook clamshell running OS 9, with the last version of iTunes that would work on such, but it doesn't work on that - and from what I've read, it never did work on OS 9.

"Have you tried doing a Reset... while it is connected (with docking cable) to the Mac that is running iTunes?"
Yes. Three times. Like I said - I've tried everything detailed here:
https://discussions.apple.com/thread/695939?start=0&tstart=0
"Since this is an old iPod mini, do you use USB or FireWire to connect it. It should work with either, but it may work better with FireWire (if you have a FireWire docking cable)."
No FireWire docking cable for the iPod (frown)
"Does the iPod mini still work properly when it is disconnected? Charges, plays songs, displays its screens and menus..."
Yes - although, as I said, all music is gone. But otherwise, it works just fine.
"doing a low level reformat of the iPod's storage disk using Disk Utility. "
Looked hopeful! But... got an error. Tried it a couple of times... in fact, every time iTunes starts up when I plug in my iPod (and it always does, even if it won't show my iPod mini on the left side), I get an error saying.... something about not being able to fix the device...
I'm wondering if I should try an alternative to iTunes and see if *that* can see the iPod mini...
Thanks, Kenichi Watanabe and planb77, for trying. It's appreciated.

Connecting iPod to two computers - not setup for Apple account ...

A co-worker bought an iPod classic and downloaded and installed iTunes on his desktop computer at home.
He did NOT create an iTunes account at the time. He just imported music off his hard drive and CDs and then sync'd his iPod. After that he started creating playlists.
Now he has a laptop that he wants to also connect the iPod too. He downloaded iTunes, connected the iPod, and it says it was sync'd to another computer and do you want to erase all the files off the iPod and sync it with iTunes on this computer. I told him to click on cancel.
The question is, how does he get it so both computers have the same account?
The easier one to modify would be the laptop. We can copy iTunes folder to somewhere else to back them up. Now how do we create a compatible account on the laptop so the iPod knows it is the same account? Does that make sense?
I did have him create an iTunes account and I would like to get both of his Windows computers set so that this is the account both computers see.
Thanks in advance for your help.

If you want to connect and use an iPod on more than one computer you need to change the update preference in the iPod Summary tab to "Manually manage music and videos" and click Apply. The content of iTunes and the iPod are not syncronised in this mode so the two can be different. You can directly access the content of the iPod and play it through iTunes and you can drag and drop whatever you want to the iPod from either library:
Using iPod with Multiple computers
Managing content manually on iPod
Syncing Music to iPod
Something else to be aware of when using an iPod in manual mode is that the "Do Not Disconnect" message will remain on the display until you physically eject the device: Safely Disconnect IPod
You can also use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes 7.3 or later installed hold down the Shift + Ctrl keys together. This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer. Once you are connected you can change to manual as per the instructions above: iTunes - Keyboard Shortcuts for Windows

IPod disappears from desktop; appears in iTunes, but is not functional

Is it possible to fix this without restoring my iPod?
Order of events:
1. I connect iPod to MacBook Pro
2. iPod appears on desktop (and finder)
3. iTunes freezes for a minute or two
4. Error message appears: "iTunes cannot read the contents of the iPod" "click Restore"
5. When I click ok: *iPod disappears from desktop/finder*
6. Only then does the iPod show up in iTunes, and *the only option iTunes gives is to Restore*
When the iPod appears +on the desktop, it has the name I gave it+.
But when it appears +in iTunes, it's just called "iPod."+ (Despite showing the correct serial number.)
Why does this happen? Can I fix it without restoring?

Update:
When I try to use the iPod now, it says "*no music*"—despite the fact that it also shows *90GB in use*.
(It's been a long time since I sync'd it, so I'm trying not to lose the data about tracks played, etc.)
Message was edited by: R.y.a.n.

IPod connects to the computer, but not to iTunes

When I connect my 30 gb iPod to the computer, the "do not disconnect" screen appears on the iPod, but it does not show up on a Source list on iTunes nor does it update. The iPod does appear in the Finder, so I know the connection is made. I have OSX 10.4.11 and just updated to iTunes 8, but this problem occurred prior to the update (I was hoping the update would solve the problem!). What to do???

Yep add me to that list too, and I have tried the menu and select button on the ipod all that happens is the contrast goes very faint, tried the combo thing and it tells me it can't be installed on this computer, tried the 5 R's on the ipod frequent question page, all do nothing, totally un impressed with Apple for the first time, never had any problems but version 8 of itunes really needs bugging out before it was released, if anyone has any other ideas please do add them as I have just bought a whole load of music which is sat on my library and cant move to ipod...oh and I have also tried the create a new account and see if that works, well I could see the ipod but couldnt transfer the contents back to itunes - sooooooo unhappy can't do apple care as classic ipod is way past 2 years

My ipod will connect to my computer but not to itunes

i have recently changed my ipod touch 4generation screen. i ahve done this multiple time without a problem and this time was the best ive done. when i plug in my ipod, it shows up in "my computer" but not in Itunes. if the ipod shows on my computer, its not the cord. i tried multiple hard shut downs and they did nothing. i have completely reset the ipod to defualt settings from the general setting in the device twice saving my info in drop box and icloud as back ups but that also did nothing. the ipod works perfectly fine by itself however the camera wont load. also, when i plug the device into my windows computer, even though there are pic and videos; my computer says there arent any. someone please help!!!!!

Go through the troubleshooting steps here:
iOS device not recognized in iTunes for Mac or
iOS device not recognized in iTunes for Windows

Connecting ipod touch to computer not working

when i connect my ipod touch to my computer it says that the required software is not installed and that i nned to remove itunes and reinstall it. well ive done it about 5 times and everytime the same thing happens. it worked fine before. then one day i plugged it in and this happened. help! please!

If you don't have access to a computer
If you are using Find My iPhone, you can use Remote Wipe to restore your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode.
With computer:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

IPod Recognized in Windows, not in iTunes

Like many others on this forum, I've been having issues with iTunes and my iPod since installing iTunes 7.0. My iPod appears in My Computer, but iTunes will not recognize it.
My first instinct was to try the iPod updater, however when I attempt to run it I get the following error message: "Invalid iPod Service Version."
I have tried everything I could find on this website, starting with all the steps in Apple's "iPod shows up in Windows but not in iTunes" article. Most of these steps have not worked, though I've had limited success with the step entitled "Restart the iPod Service." After performing this step, iTunes does indeed recognize my iPod, but this only works until the next time I eject my iPod. It does not appear to be permanently solving this issue for me, as I have to manually restart the iPod service every time if I want it to work. I noticed during this step that my iPod service was set to "Manual", so I changed it to "Automatic", however this has made no difference.
None of the other steps in that article have worked for me, and yes I have done every one of them. I have additionally uninstalled and reinstalled iTunes several times. I have attempted to uninstall iTunes 7.0 and reinstall an older version, but this no longer works as there seem to be errors if I attempt this. I have tried reinstalling the iPod software, but this hasn't helped either. I have tried the first 4 out of the 5 R's, but this hasn't helped (I'm not quite willing to believe I have to restore my iPod just yet). I have tried resetting the iPod while it's connected to the computer, but this hasn't helped. I saw in one user's post that he was able to fix his problem by going to the Device Manager, clicking on his iPod, clicking the Volumes tab, and clicking Populate, but this didn't work for me. I have tried toggling AutoRun on and off, but this hasn't worked. I tried deactivating all potentially conflicting startup services, but this hasn't worked.
I'm really at the end of my rope here. If anybody has any new suggestions I would greatly appreciate the help.
Dell Dimension 4600 Windows XP Pro

Hi Toonz,
Please note that in my above post I stated that I did indeed follow the steps you outline below, which I originally found in Apple's main article on this topic. The result was that it worked temporarily. The iPod was recognized, but only until I ejected it. It only works once. If I attempt to connect the iPod again (either before or after rebooting), it is again unrecognized and I have to manually repeat the steps below to get it to work.
Also I did take your advice and try booting with the iPod plugged in. During the boot up process I see a black screen with some text and a message, which I believe said "Diskette Drive 0 failed to initialize". Something like that. When my computer finishes booting and I open iTunes, yes my iPod is recognized, but again this only works one time. If I eject the iPod and reconnect it it is unrecognized. It is only recignized if it is connected before booting up, which is definitely not the way an iPod is supposed to work.

Once connected ipod shows on desktop, not in itunes

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