Once I am in my itunes account, I can't access the itunes store, why?

Once I open my itunes on my computer, I can't access the itunes store...I can't sync my phone either

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https://expresslane.apple.com/Issues.action
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I downloaded the new itunes, now I can't access the itunes store

I downloaded the new itunes, now I can't access the itunes store

Hello, Martolini.
Thank you for visiting Apple Support Communities.
The most common resolution for this issue would be to make sure Safari has been update. If the issue persists, try all of the steps referencing to Mac OS X in the two articles below.
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

Upload the itunes 10.5, can't access the app store.

I upload the itunes 10.5, but i can't access the app store. How to solve this matter. Thanks!

You might want to try this, I had the same problem, was getting real frustrated and came fond this post from
It worked for me hope it does for you ;-)
BTOTU
Re: Trouble connecting to apps and iTune store.
Jan 30, 2013 10:29 PM (in response to DonWhite)
Like so many others, after updating to OS6 and changing my iCloud password, none of my devices (iPhone, iPad, MacBook Pro, iMac etc) could connect to the tunes store, the error message was something "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." However, there was nothing wrong with my internet connection - programs like Safari & Mail worked just fine.
After trawling through the discussions and trying the recommendations (change time/date, activate location services, reset network settings etc) I just became more frustrated.
I figured that if iTunes thought my network connection was the problem, maybe I should try tricking it and, after much trial, error and frustration, I did find a solution - and it may work for you...
I turned off WiFi on my iPhone, then connected to my telco's 3G network, then connected to the iTunes store and it worked fine. Then I switched back to WiFi and all is good. Did the same for the iPad. For the MacBook and iMac I turned off WiFi then tethered the iPhone on the 3G network to the computer, then connected to iTunes Store, then went back to WiFi. For some reason that I don't understand, this all went as planned and now everything works.
Anyway, I thought I should contribute to the community by letting you know the solution I found. Of course, this may not necessarily work for you, but it's worth a shot.

HT1692 I have 2 phones on 1 iTunes account. Can I separate the contacts

I have 2 phones on 1 iTunes account. Can I separate the contacts

it's meant to work like that
so if you receive a message on your iphone you also get it on your ipad or ipod touch
to avoid it use separate appleID for each device
or turn off imessage on 1 or both devices in their settings
but that will not fix the issue that 2 devices using the same appleID will never be able to facetime eachother
the appleID is a unique handle for 1 user only

My husband and I have separate iTunes accounts, how can I share the tv shows I have already purchased so he can have them on his iPad?

My husband and I have separate iTunes accounts, how can I share the tv shows I have already purchased so he can have them on his iPad?

Here you go!
http://support.apple.com/kb/ht2688

Why are there so many more choices on the USA iTunes Store? Surely having an iTunes account should let you access all itunes availability the world over? Also how do you request films/tv series to the UK itunes?

Why are there so many more choices on the USA iTunes Store? Surely having an iTunes account should let you access all itunes availability the world over?
Also how do you request films/tv series to the UK itunes? There's tv series I'd like but they're incomplete like The Batman & Xena Warrior Princess. And films theta aren't available for download but you can purchase in a store like HMV? Apple isn't doing itself any favours by secluding countries by their store. They'd make billions if you could just select the iTunes Store you want to search & purchase from just by signing in! If anything what they're doing is putting themselves into a corner, other companies like Samsung & HTC are already on too of them for innovation & ease of use. The people they're attracting are predominantly existing Apple users not new customers. What do you guys think?

It's not Apple's choice, they can only sell a particular item where the content provider/rights-holder has granted them a license to sell them. Content is licensed by the rights-holders to Apple on a country-by-country basis, each country therefore has to have its own store, and you have to be in a country to use its store - they want control over where their content is available.
You can try requesting that an item be added to the UK store via this page, but unless the rights-holder agrees to then Apple won't be able to sell it here : http://www.apple.com/feedback/itunes.html

I have a Canadian iTunes account how can I redeem an iTunes HD code

I have a Canadian iTunes account how can I redeem an iTunes HD code that I received from an Amazon purchase. I tried to redeem it and it says that it is a US code only. I have heard you can create a new account with an American billing address and redeem it that way. But could I also change my current account to an American address (I have a US shipping address) redeem the code and switch back to the Canadian address or would I lose the digital copy. Does anyone have any experience with this? I have an Apple TV and would rather not have to log in and out just to watch movies.

You can't redeem it except in a US iTunes account. Since you got it from Amazon I would return it and ask them to replace it with one from the CAD store.
If you have a US iTunes account then you can switch to the US Store and redeem it there.

Hi there, got 3 issues at once.... 1) can't download the latest itune version (it simply stops, not even an error message) 2) can't access the itune store and in order to fix this i need the latest version 3) one of my ipods isn't recognised by itune

Hi there, got 3 issues at once....
1) can't download the latest itune version onto my PC (it simply stops, not even an error message)
2) can't access the itune store and in order to fix this i need the latest version - catch 22!
3) one of my ipods isn't recognised by itune, nit sure if because of the earlier problems?
.... thanks
S.

Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

My husband and I have separate itunes accounts. Can we access both accounts on one apple tv?

My husband and I have separate itunes accounts. Can we access both accounts on one apple tv?

Welcome to the Apple Community.
You won't be able to purchase and rent from both accounts on the Apple TV, but assuming you use the same ID and password for homesharing (not iTunes) and each have your own libraries, the Apple TV can stream content from either library.

I can't access the itunes store from my ipad mini after the iOS7 update

I can't access the itunes store from my ipad mini after updating the latest iOS7. Does anyone have answers to solving this?

Ive been through various threads on here.
There has been quite a few things said and some people are having luck with.
Reset all your settings works, but only once. when you shut down and open back up same problem.
Ive tried changing how my cookies respond, this doesnt work either.
My app store loads in a second, fastest its ever been.
Ive noticed that when your in settings and click on something eles it takes maybe a second or two before it changes to the next screen something thats never happened on 6
it seems very laggy and slow on somethings and super fast on others
Come on Apple get yer finger out and sort this out soon, its you thats loosing my cash as I cant buy any music!!!
I have an Ipad mini.

HT5610 I can't access the itunes store in windows 8.

I can't access the itunes store in windows 8. An error message appears that syas itunes has stopped working and I should close the program. Has anyone experienced this issue and what can I do to resolve it.

Hi dear's
Here are some steps to resolve this issue:
1) Sign out of your iTunes Store account
2) Close iTunes
3) Restart your computer
4) Reset Cache*
*From iTunes, look at the top of the page and select "iTunes", choose "Preferences", then select "Advanced" and click "Reset Cache".

I can't access the iTunes store on my newly build Windows 8 computer

I can't access the iTunes store from my computer. When I try it just hangs up with the "busy bar" are the top working away. I can download my stuff on my iPad or my iPod, but I do prefer using iTunes on my computer. I do have a Windows 7 machine, but it's my work computer and I'd rather not put iTunes on it. Any ideas? Anybody else having this issue? I use Norton 360 and have turned the firewal completely off, but still no joy.

Hi dear's
Here are some steps to resolve this issue:
1) Sign out of your iTunes Store account
2) Close iTunes
3) Restart your computer
4) Reset Cache*
*From iTunes, look at the top of the page and select "iTunes", choose "Preferences", then select "Advanced" and click "Reset Cache".

I accidentally erased a music album that I purchased on iTunes. How can I get the iTunes store to recognize that it is no longer in my iTunes library and download it again?

I accidentally erased a music album that I purchased on iTunes. How can I get the iTunes store to recognize that it is no longer in my iTunes library and download it again?

Delete the broken links in iTunes then look at your purchased list to redownload.
If this happened because you were deleting files from the iTunes folder in Finder, don't. You have to let iTunes do all the deleting and moving or you will end up with broken links.

"The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?

"The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." Updates were only offered by Apple when I'd open iTunes. Now I can't open iTunes. How can I access the newest iTunes as an update, not a new program?

this just started w/ me yesterday. I was running 10.5.3, and nothing changed - the message just appeard out of nowhere. I update to the latest iTunes 10.6 but the message is the same.
Sounds like probably some sort of Library file corruption.
The two options available in the message box are "Download" and "Quit". Download is useless because I'm already running the latest. Quit is pretty useless.
I was going to just create a new Library and re-import all my music. Of course, all my iPhone sync settings are going go have to be recreated.

HT1751 Hi, I tried to restore my itunes library from an external drive and did everything that's written here step by step.when I chose the itunes library to import itunes just said that its accessing the itunes store but nothung happened. I'm working on

Hi, I tried to restore my itunes library from an external drive and did everything that's written here step by step. when I chose the itunes library to import itunes just said that its accessing the itunes store but nothing happened. Does anyone know how to do this so that all my playlists are also imported and not just the music itself?

When I have done this, all I did was network the two machines and copy the contents of the iTunes folder to the other machine, and that's it.
My understanding (which may not be 100% correct) is that the one file that is absolutely necessary is iTunes Library, and that the XML file is actually a copy auto-generated from the iTunes Library, appearing in a different format only for non-iTunes apps that take advantage of the iTunes Library data.
As far as I know, if you simply have the Library (database) file and all your original music files, iTunes on that computer should operate as it did on your old computer. I believe that the Album Artwork, Genius Data, and XML files can be regenerated from the Library file. Not sure about the Extras file.

Once I am in my itunes account, I can't access the itunes store, why?

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