Once i turn on my iphone it says connect to itunes, so i did that and restored by phone but now it keeps saying the same thing. Once i reconnect it to itunes it tells me theres a problem with my phone. what is it?
is my phone damaged and i should just buy anyother one?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.
Similar Messages
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hey my iphone was working perfectly and then i sent it to check up and it came back with the itunes icon and data cable on it. so i tried plugging it in the computer and a message on itunes came up saying theres a problem with your phone and it may be damaged and cannot be activated. HELP PLEASE!!
Why on earth send a Worning phone for service sounds like cutting up a Heaththy PET to see how it looks on the inside
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hi everybody.. i have a problem nad i need help a.s.a.p ... i forgut my ipad passcode and tryed to remember it tell it locked and i cant get open .. it says connect to itunes .. i did that and its still not opening? what can i do? thanks
http://support.apple.com/kb/HT1808
Regards. -
Can u plz tell me I hav problem with I phone 4 which I can hear their call but they can't hear my voice
Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support
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GOOD DAY I JUST WANNA ASK IF,, WHAT IS THE POSSIBLE THING FOR ME TO DO IF MY IPOD 2ND GEN HAS A PROBLEM WITH THE BACKLIGHT,,, IT ALWAYS TURNS INTO DIM WHEN I USE IT ,,, BUT SOMETIMES IT WORKS JUST FINE,,, PLS TELL ME WHAT TO DO,, THANKS AND MORE POWER
Please don't shout.
Has the unit EVER been jailbroke? Has it EVER been dropped? Did it EVER get excessively wet? Did you EVER load a pirated developer's version of the IOS?
If "No" to all the above, first try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. Also, if you have IOS-7, read this. -
I am upgrading my iPad to iOS 7 but the progress bar is at 1/4 position for two hours and not moving forward. Is there any problem with it? What should I do? Thanks.
This is a concern amoung many corporate users. It's going to take somekind of policy change with apple.
Enterprise support:
Call enterprise support (866) 752-7753 to create a case ID number -
I recently downloaded the latest iOS 7.1. A few days later I had an unrelated problem with my phone and Apple Store provided me with a new iPhone 5. However, when I tried to restore my backup from the Cloud, it said that iOS7 is required. what do I do?
Update your iphone to ios 7.
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After restoring iPhone 4, iTunes is telling me that my SIM card is not supported. It is the same SIM I have always used with this phone. What action can I take to convince phone that the SIM card is OK?
Hello again, update time.
Finally got to speak to a senior technical advisor at Apple today who was most confused until he back-tracked and double checked all the basics. He then realised that the actual serial number of my original phone (from the proof of purchase I sent him) was different to the one that they had recorded when they made the swap. I think he said it was out by one character and was actually showing as a mobile connected to AT&T (from the States). He said that the replacement phone was then set-up as per the serial number they had typoed into their system as locked to AT&T. The genius who did the swap at Apple Doncaster must have placed an unlock on it at the time in order for my 3 SIM to work at all. Therefore when I restored it, it returned to the settings of the incorrect original phone serial number!
So... Apple tech advisor said he can rectify the records and re-set the factory setting to an Australian iPhone on the 3 network within 12-24 hours. Fingers crossed all is good by tomorrow afternoon.
Thanks for your suggestions though, I had been trying everything to get it to work as I'm sure you know how hard they are to live without once you've got used to living with one!
Cheers, Tom. -
Got my daughter an ipod touch 4th and it wont dothe back up from itunes? I bought my other daughter an iphone 4 and its doing the same thing. Both are locking up itunes too. I tried the deactivate/activate that was suggested it still didnt work. I took the ipod to a friend and hooked to her laptop and it synced fine but now trying to sync on mine it wont do it and it has the backup encryption on but no passwords will unlock it. itunes will reccognize the ipod and the iphone but while going thru the sync steps they both get to step 2 then lock up itunes and then says its syncing but will never stop. I am very frustrated and am regretting buying products from Apple.
It seems to be a glitch or bug. Its been officially acknowledged and addressed by Apple. There is no resolution other than waiting for a few days. The Kb article by Apple states it will fix itself on January 7.
http://support.apple.com/kb/TS4510
Symptoms
After January 1st, 2013, Do Not Disturb mode stays on past its scheduled end time.
Resolution
Do Not Disturb scheduling feature will resume normal functionality after January 7, 2013. Before this date, you should manually turn the Do Not Disturb feature on or off.
To turn off the scheduling feature, tap Settings > Notifications > Do Not Disturb and switch Scheduled to Off. -
My iphone safari history, my 'reading list' shows visits and sites that I have never frequented. A few months back the same thing happened with my youtube history.
My phone is pass protected, and its just me using it, phone with me all the time. any ideas?
How can things be added to my reading list/youtube???Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Since the new iTunes update 11.3, right after that I couldn't connect my iPod nano 7th G to iTunes. It kept showing me that it couldn't find my ipod, that I had to reinstall iTunes. I did that and still. And now I can't connect my iPhone 5 to iTunes to sync my music. Can anyone please help me ?
Hey zoelevi_13,
Here is an article that will help you troubleshoot this issue with your devices not being recognized by your computer:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I have an ipad 2, yesterday I updated my ipad going in to settings software update, then the ipad went into resore mode saying it needs to connect to itunes. I did that and itunes said it was goingo to do a resotre and I lost all my info, pictures, contacts. Is there a way to recover all my info?
You should be able to reconnect to iTunes and then you should see an option to restore to your ipad from your last back up in iTunes.
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I downloaded the os 6 by wifi and when the phone restarted it told me to plug into itunes. I did that and the iphone software update has been stuck on '70 hours remaining' for the last 3 hours. Help!
it says " itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes" so i restore it and after it gets finished it says " the iphone :iphone" could not be restored. the device cannot be found" but ive used this itunes since i got this phone.
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Hi! I'm getting a "not currently available" message when trying to download old itunes music purchases to new "authorized" computer. I was able to download the first 500 songs no problem, but now I keep getting the "not currently available" message. Can u help? Thnx!
Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M. -
my ipad has a passcode but i forgot it and i tried many times and it says "Ipad is disabled connect to itunes" so i did that and it pops up and says "you must enter your passcode to access this itunes account"
THave you looked at this link http://support.apple.com/kb/HT1212
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