One computer updated the other says up to date but they are the old version and reloading doesn't work.

I updated to the latest version on my desktop, then my credit card was hack so it was replaced and I had to reset my credit card info. When I tried to update my laptop the CC App said all were up to date - but trying to load a file from the updated Premiere app from my desktop onto my laptop fails with a "Newer version" error message. I unloaded and reloaded premiere but that did not work.

Alw51 what specific Newer Version error message are you referring too? Also which operating system are you using? Finally what version of Premiere Pro are you downloading and installing?

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I have just got Apple TV it is all connected and working fine but I can't pair it with my ipad via Bluetooth. Both say they are searching the ipad says it is discoverable but they just won't connect.

I just got Apple TV it is working great but I can't get it to pair with my ipad2, they both search and the ipad says it is discoverable but they just won't connect. All my iCloud stuff has appeared successfully onto the apple TV

My sister in America has paired hers so it means you can use it instead of the remote it is much better when searching for a movie title or song

Having trouble importing individual songs on a CD. Instructions say to select/deselect songs using the check marks by song titles, but they are not there. never had this problem in older versions. Help Please

having trouble importing individual songs on a CD. Instructions say to select/deselect songs using the check marks by song titles, but they are not there. never had this problem in older versions. Help Please

Are you saying that the tick-box shown in my screenshot, isn't there? (Yes, this is iTunes 11 - I've turned on the sidebar and the Menu bar. So you can see, this is a CD in my drive that we're looking at.)
If it isn't, go to Edit/Preferences/General and turn on the tick-box box
You can show the Menu Bar (with Edit on it) by using CTRL + B

My iphone 4 won't update to ios 5 keeps saying check network settings but they are all fine any help????

my iphone 4 won't update to ios 5 keeps saying check network settings but they are all fine any help????

Disable your antivirus and firewall software.

Itunes imports cd; but they are all small files, and incomplete. Itunes plays neither the cd nor the imported songs. Anyone else faced this issue?

itunes imports cd; but they are all small files, and incomplete. Itunes plays neither the cd nor the imported songs. Anyone else faced this issue?

i've had this happen when the cd is extremely dirty. usually only one or two tracks though, not a whole cd.

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually.

I have songs on my iPhone 6 that I can't remove and when I plug into iTunes and go to "Summary" and "On This Device" the songs don't show up but they are on my phone. How do I remove them? Not even sure how they got on actually since I have a iTouch and keep all my music there. HELP!!

Have you tried deleting the songs from Settings?
Settings -> General -> Usage -> Manage Storage (not the iCloud link!) -> Music and then click Edit to enable you to be able to delete.

On my computer I have folders in my email accounts but they are not on my iPad when I go into mail how do I get my folders in my iPad?

On my computer I have folders in my email accounts but they are not on my iPad when I go into mail how do I get my folders in my iPad?

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/offerOptOut

I am trying to use the "This solved my question - 10 points" and the "This helped me - 5 points" but they are NOT doing anything. How do I award the points ?

I am trying to use the "This solved my question - 10 points" an the "This helped me - 5 points" but they are NOT doing anything. How do I award the points ?

Are you talking about the "Legend" panel at the right of the window?
Those text are just help texts explaining the reputation points. You can only award points, if you are the original poster of a question. Then you will see active buttons to award points below the answers you receive. See here for more information: https://discussions.apple.com/static/apple/tutorial/reputation.html
Regards
Léonie

Hi, I have the iphone 4 and I manually deleted all the voice memos on my iphone but they are still on my iphone when I open Itunes

Hi, I have the iphone 4 and I manually deleted all the voice memos on my iphone but they still appear on my iphone when I open Itunes on my computer and they still take up space. I am soon running out of space. Any ideas to permanantly get rid of some of the voice memos?
Am I the only one that really dislike the fact I cannot customize my iphone and cannot delete whatever files I want?
The only options i seem to have is to delete all my files WITHOUT a system restor because I tried doing a system restore and it puts back all my old files on my iphones.
I'm pretty desperate and any tips would help me a lot

If I understand you correctly, you purchased two albums directly from your iPhone and have successfully transferred the purchases to your iTunes library, but now you want to remove these two albums from your iPhone but having trouble, correct?
If so, you can manually delete the albums (song-by-song) by sliding your finger across each song's name, from left to right, then select the Delete button.
Or, while your iPhone is connected to iTunes click on the Music tab that you see in iTunes (where you specify what items to sync to your iPhone). At the bottom of that window (below Playlists, Genre, etc.) you'll see songs that are "manually" added to your iPhone, just un-check those and re-sync.

I cannot open any documents in Indesign after downloading Yosemite. Says I need Java 6. I have Java 8 and still doesn't work. Please suggest.

I cannot open any documents in InDesign after downloading Yosemite. Says I need Java 6. I have Java 8 and still doesn't open.

It may seem strange indeed, but yes, you have to ALSO install the older version 6 for Apple's system; other applications will use your Java (which I believe is now even 9) and others will use that version 6.
Download directly from Apple here:
Java for OS X 2014-001

Trying to download apps on I pad mini but they are stuck on waiting and never get to the password phase. Circle on app just keeps turning

Trying to download apps but circle just keeps turning and the apps stuck on waiting

If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
How to Solve the Problem of An iPad App Download Stuck on “Waiting”
http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
How To Get Rid Of Your iPad App Download Frozen Problem
http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Another thing to try - Turn the iPad Off & then back ON.
If that doesn't work:
• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
 Cheers, Tom

Have two albums in iTunes that say can't find file location but they are on iPod nano and will play on nano but not in iTunes

I'm trying to play two albums using iTunes but they say the files can't be located and won't play. The albums are on my iPod Nano 3rd Gen. and will play there. Syncing my iPod and computer doesn't resolve the problem. How do I get the albums from the nano to the computer?

Hello, FayAnnR.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when iTunes indicates that a file can not be located.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
If the media was purchased from iTunes, I would recommend deleting the missing media and either transfer purchased from your iPod or download them again via the third article below.
How to delete content you've downloaded from the iTunes Store
http://support.apple.com/kb/HT5772
iTunes Store: Transfer purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Download past purchases
http://support.apple.com/kb/ht2519
Cheers,
Jason H.

I plugged my ipod 5th gen into my pc and it added 15 songs (7 different ones) but they are not downloaded, installed and you can not delete them

Any solutions on how to delete the "ghost songs" ?
P.S I deleted all the songs from itunes and restored from backup but that did nothing

Mine had been fading for a while before the warranty was up, and then became mostly unchargeable in the eleventh month.
I took it to a Genius bar where they were able to test it and swap it for a new iPod touch.
Just make sure you have done a very careful backup before you go, I have had weird sync problems after the swap, getting my stuff back.
I suggest the simplest method is to clear off just about everything you can, especially the photos. Less to chase when things go pear shaped.
Peter

I try to launch firefox get the following message "firefox is already running, but is not resonding. to open a new window, you must first close the existing firefox process, or restart your system" firefox is not running and restart doesn't work

when I launch firefox get the following message "firefox is already running, but is not resonding. to open a new window, you must first close the existing firefox process, or restart your system" firefox not running and a restart doesn't solve the problem

Download a fresh Firefox copy and save the file to the desktop.
*Firefox 12.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
See also:
*https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding
*http://kb.mozillazine.org/Profile_in_use
*http://kb.mozillazine.org/Recovering_a_missing_profile

How to solve the syncing issues of apps downloaded? They are stuck on "loading" and "waiting"

Syncing issues from iTunes to iPad. Apps are showing as "loading" and "waiting"

I had the same issue and tried several options like rebooting, resyncing, deleting and reinstalling apps, restarting the network connection but none of them worked. Eventually I opened iTunes on my iPhone (not on Mac) to find that it had two pending downloads that was stopping the rest of the apps from loading fully. You need to cancel them by swiping left to right over the listed apps and select cancel/delete. It worked for me. Good luck!

One computer updated the other says up to date but they are the old version and reloading doesn't work.

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