One email account sends and receives emails, the other does not

I have two different email accounts set up on my phone. They both worked, until I had my phone was serviced and wiped clean. Now one account sends and receives and the other does not. I have tried everything from deleting the account on the phone and rebooting, to changing my password. When I reactivate the account I get a message saying "activation server" and that messages will be forwarded within 20 minutes and they never come. I'm not sure what else to try.

Hello dalite and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having email issues.
What type of email are you unable to receive - Gmail? Hotmail? Internet Service Provider hosted email?
What is your BlackBerry PIN to investigate?
When you go to send an email using this account, do you get an error? Are you able to select this email account for sending an email?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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as described above

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Hi stephraerae,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Adding an email account
http://support.apple.com/kb/ht4810
iCloud is one of the options you can choose for your email provider.
iCloud: Set up iCloud Mail on your devices
http://support.apple.com/kb/PH2621
This article includes the specific iCloud server settings:
iCloud: Mail server information
http://support.apple.com/kb/HT4864
Hope that helps ...
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Hi,
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Hi Derick,
you need to make sure the following is met:
1- router is correclt setup and antennas are plugged
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C:\Users\Administrator>nslookup www.google.com
Server: localhost
Address: ::1
Non-authoritative answer:
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Addresses: 2404:6800:4009:802::1014
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DNS request timed out.
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*** Request to localhost timed-out
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Hi hg01,
According to your description, I notice that you installed Exchange server on a DC.
It is not recommended to install Exchange server on a DC. I suggest install Exchange server on a member server. More details to see:
Installing Exchange on a domain controller is not recommended
http://technet.microsoft.com/en-us/library/ms.exch.setupreadiness.warninginstallexchangerolesondomaincontroller(v=exchg.150).aspx
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Thanks

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One email account sends and receives emails, the other does not

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