One email remains in the user's outbox

Hi,
One email remains in the user's outbox in SAP. All other emails to external addresses are working.
The recipient's email address is correct.
There is no error in the Event viewer.
In table ALR1 the status is 'P'. What does status 'P' mean? Any ideas why this email is not sending?
thanks

As further information, the error in the Event Viewer is
Faulting application B1mail.exe, version 0.0.0.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x000292a2.
I didn't see it at first as it's under source:application error and not SBO mailer.

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