One extension in UC540 unable to make calls internal or external
I have one extension that is unable to make internal or external calls. The extension can receive a call, but if call is placed on hold or park extension is unable to pick the call back.
This occurred about a month ago as well. I deleted the phone and added it back to resolve then, but since it happened again, looking for more of a reason.
Similar Messages
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Dial tone but unable to make calls.
Hi,
I had BT Infinity installed on the 10th Feb 14. About a day or two after it all switched off for about 30 mins. When the phones and internet came back online the phones would not ring out.
Whether the phones are plugged into the master socket or either extension they are unable to make external calls yet there is a dial tone.
If I plug the phone in to the test socket then it works fine. This has only ever been an issue since the new faceplate and installation of BT infinity.
When I went to plug the phone into the test socket I noticed an orange and white wire that has seemingly come out of its connection but as to where I don't know. The other 3 cables are still in.
Also internet is working fine.
Any ideas?
Thanks
DaveSegaMegaDave wrote:
None of the extensions work, I get the same thing. A dial tone but unable to ring out.
So before I order one is this looking to be a faceplate fault? Thanks for all your help.
Dave
If you get dial tone with the faceplate disconnected, then the fault is within your own wiring, and it means that the extensions are wired up wrong. You either pay BT to sort it out, or get an independent telephone technician.
This diagram showns the correct way it should be wired.
http://forumhelp.dyndns.info/infinity/infinity_wiring2.jpg
Its most likely that whoever did the Infinity installation, forgot to check for any "star" wiring. ie. extensions connected before the master socket. Its quite often the contractors that forget to do this. The Openreach people usually know what they are doing.
There is nothing else I can suggest, as it appears that the faceplate is not at fault, as the phone and broadband both work fine from the master socket faceplate.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Bought one month Skype premium; unable to make cal...
hi
i brought 1 month skype premium. But stil i am unable to make calls through skype. and i brought one more premium with 4.95$ it is also not working. please solve my problem soon and keep that one month premium subscription and cancel the second one and refund 4.95$ back.
thank you
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.Hello,
You are attempting to make a call which is not covered by your Plan. To enable us to assist you we need you to tell us which Plan you purchased, to/within which country you are attempting to call and whether your call is to a landline or a cellphone.
To protect both your privacy and the security of your account do not include in your post:
Full name, e-mail, Skype name, phone number, order number, payment information.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
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I have implement CUCM 9.1(1a) and CUP 9.1(1a)
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Hello and welcome to the Skype Community.
The UAE blocks all VoIP outbound traffic including Skype. Try accessing the internet using a VPN.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
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