"One Moment Please... Connecting to iTunes Store... Loading"
Hi,
Just purchased an 11" Air and the App Store just doesn't work on it. Keep on showing the following message, "One Moment Please... Connecting to iTunes Store... Loading". When I click on "Purchases", I get the following mesage, "We could not complete your App Store request" The App Store is temporarily unavailable". But I know the App Store is NOT unavailable cos I have it running fine on my MBP.
Any ideas?
Crazy
Hi,
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Preferences folder.
Move the com.apple.appstore.plist file to the Trash.
Restart your Mac. Try again.
If you still can't access the MAS, click here.
Mac App Store Customer Servoice
Also, make sure your computer's time and date are correct. Open System Preferences / Date & Time. Select the Date & Time tab then make sure the button next to: *Set date and time automatically* is selected. Click the Time Zone tab. Make sure you have the correct time zone selected.
And... because the Mac App Store is so busy, when you can't access it, wait an hour, try again.
Just found this on the MAS help viewer.
*Although anybody who logs in to your Mac can browse available applications, only an administrator can purchase, download, and install applications.* Make sure you are trying to login to the store with your admin account.
To view the source for that information, with the MAS open, click Help from the Menu bar top of your screen.
Message was edited by: Carolyn Samit
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Solution to the "One Moment Please connecting to the iTunes store" Problem
Thought I would post this as a new topic because I see many people had the same problem as I do (did).
I kept getting the "One Momement Please connecting to the iTunes store" problem and could not figure out what was going on. I basically turned off everything I could think of "firewall, antivirus, antispyware, you name it and it still was not working.
Then I found in a thread the suggestion to delete my iTune preferences file. I did it and voila... all was fine.
So... here are the instructions. Do this first before you try anything else. It may save you A LOT OF TIME.
For VISTA the pref file is found at: C:\Users\+user name+\AppData\Roaming\Apple Computer\iTunes. Delete the file named "iTunesPrefs.xml", restart i-Tunes and it will reset all of you preferences. You will need to enable "show hidden folders" in Folder Options in the control panel as "AppData" will be hidden otherwise.
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Try this. Click on Edit..Preferences...Parental Control and place a check mark in the box to the left of iTunes Store, also place a check mark in the box to the left of Allow access to iTunes U as well and then click OK.
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I've tried the following...
1.Connecting to the internet (of course)
2.Opening Itunes
3.Connecting to iTunes using windows tab
4.Restarting
5.Restoring and reinstalling OSX Mountain Lion
(Additional Detail)
When i open the App Store, the featured section works fine... But when i click on an another tab, (for example) the purchases tab and then go back to the Featured tab, that is when the message occurs.
Is anyone else having this problem or is it just me...
Solution as quick as possible pls
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I used the diagnostic tools, which says that everything is great, but in when i try, I get: check your network ...
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Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
DELL Inc. Studio XPS 435T/9000
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
Bibliothèque de mise à jour iPod 9.0d11
Pilote de CD 2.2.0.1
Pilote de DLL CD 2.1.1.1
Périphérique mobile Apple 2.6.0.32
Pilote du périphérique mobile Apple 1.45.0.0
Bonjour 1.0.6.2 (118.5)
Numéro de série d’iTunes 0B5DDB2019DD2C80
L’utilisateur actuel n’est pas un administrateur.
La date et l’heure locale actuelle sont 2010-02-16 15:58:35.
iTunes ne s’exécute pas en mode sans échec.
Informations d’affichage vidéo
NVIDIA, NVIDIA GeForce GTX 260
** Informations relatives aux modules externes **
Aucun module externe installé.
iPodService 9.0.3.15 est en cours d’exécution.
iTunesHelper 9.0.3.15 est en cours d’exécution.
Apple Mobile Device service 2.50.39.0 est en cours d’exécution.
** Tests de connectivité réseau **
Informations de l’adaptateur réseau
Nom de l’adaptateur : {8AC061C6-289A-47B8-8E64-1D0D0F77F143}
Description : D-Link AirPlus G DWL-G122 Wireless USB Adapter(rev.C) #2
Adresse IP : 192.168.1.101
Masque de sous-réseau : 255.255.255.0
Passerelle par défaut : 192.168.1.1
Compatible DHCP : Oui
Serveur DHCP : 192.168.1.1
Bail obtenu : Tue Feb 16 12:11:52 2010
Expiration du bail : Wed Feb 17 12:11:52 2010
Serveurs DNS : 8.8.8.8
8.8.8.8
8.8.4.4
210.22.70.225
Nom de l’adaptateur : {12DD0B3D-F0CD-42FC-89CC-F3E0A182FA57}
Description : Realtek PCIe GBE Family Controller
Adresse IP : 0.0.0.0
Masque de sous-réseau : 0.0.0.0
Passerelle par défaut : 0.0.0.0
Compatible DHCP : Oui
Serveur DHCP :
Bail obtenu : Thu Jan 01 08:00:00 1970
Expiration du bail : Thu Jan 01 08:00:00 1970
Serveurs DNS :
Connexion active : LAN Connection
Connecté : Oui
En ligne : Oui
Via modem : Non
Via réseau local (LAN) : Oui
Via proxy : Non
Support SSL 3.0 : Activé
Support TLS 1.0 : Activé
Informations de pare-feu
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La tentative de connexion vers le site web d’Apple a réussi.
La tentative de connexion vers l’iTunes Store a réussi.
La tentative de connexion sécurisée vers l’iTunes Store a réussi
La tentative de connexion sécurisée vers le serveur d’activation de l’iPhone a réussi.
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8.8.8.8
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210.22.70.225
You could try flushing the DNS settings, and restart itunes. Maybe even your whole PC.
http://support.apple.com/kb/HT1527 -
When I open mac app store it stands: One moment please, connecting to the iTunes store.
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Code:
rm ~/Library/Preferences/com.apple.appstore.plist
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than follow these steps
iTunes Store, iTunes, Windows 7, Windows Vista, Windows XP, Microsoft Windows XP SP2 and Vista
Remove pop-up blockers
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.
Flush DNS Setting in Windows
In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:
Windows XP
1.On the Start menu, click Run.
2.In the Open field type cmd and click OK.
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Windows Vista and Windows 7
1.On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
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3.You should see a message that the DNS Resolver Cache has been successfully flushed.
Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.
For additional troubleshooting information about connecting to the iTunes Store, see Can't connect to the iTunes Store
after all this I had to go to control panel and create a new user with administrator controls, log off and on to the new users account. In the new account itunes store finally works, I'm not sure if all of the steps I was first instructed to take were needed, but I was happy to be able to finally access the itune store again. I hope this helps someone else.
Good Luck -
About 1 year ago, I can not access the App Store. The message that appears is: "One Moment Please. Connecting to the iTunes Store. Loading ... " I've tried all the aids presented in this and other forums and nothing solves. iTunes connects normaly...
Your profile indicates your Mac is running v10.7.2
If that is correct, updating your system software may help.
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Restart your Mac after updates are installed then try the App Store.
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Install the OS X Lion Update 10.7.5 (Client Combo)
Then restart your Mac and try the App Store.
messaged edited by: cs -
Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
Thank You.See:
Can't connect to the iTunes Store -
Every time I try to get on itunes store on my ipod it tells me that it "cannot connect to itunes store", I've tried everything even restored the ipod to factory settings and nothing, can some one please give a solution that will work?
Hi datnativeBUNNZ,
If your iPod can't connect to the iTunes store, check out this article for some additional troubleshooting steps:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Take care!
- Ari -
Please, help me with the ''Cannot connect to iTunes store'' problem
The same common problem can't be fixed .. I tried every possible solution, none of them worked.I tried changing date and time, reset network settings.None of them worked with me
Please help me to solve this problemSaw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load. When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store" I have many other apps I've loaded and upgraded just fine. However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy. How can I update Cleartune without buying it again?
Hi all,
This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
But then I noticed that I had 2 different logins that I must have created over the years. I almost forgot. I have a apple ID and an AOL ID. It seems that I purchased (actually they are all free) some apps with one ID and other apps with the other ID. I must have done this by accident.
So when I log out of one of the IDs on my Touch and then log in with the other ID, I can update the apps.
It seems that something changed on Apple's servers. It seems that until recently I was able to update free apps regardless of what ID I originally bought them with. Now it seems that's not the case. Apple must check this now.
Now that I know what the issue is, I'll make sure I use one ID all the time.
Thanks,
Steve -
When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!
a lot of people have posted about this and i have seen one weird thing fix this. people said they where going into date and time under settings and changing the date to some time in the future and then going to the itunes store and it would give them an error that there date and time was wrong. then all you need to do is go back and set the date and time right and go back to the itunes store and try again.
Im not sure why this did the trick but a bunch of people said that this helped them out..... Weird i know
You might want to see if it fixes your problem.
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